Hi all, the short story is that my late '07 experienced the video card failure thanks to Nvidia's poor QC. What followed were a series of bad repairs on Apple's part which has left me frustrated and wondering how to proceed. Trust me I'm not someone who feels the world owes me for ever little grievance but this is getting out of hand. Is there a specific address or phone number I can use to let someone higher up at Apple know whats going on (and no I don't plan to e-mail Mr. Jobs about this one). All repairs were done at the Michigan Ave Apple Store in Chicago. Long story: Repair 1: 1/22/11: Laptop sent out for logic board replacement 1/23/11: Laptop returned with many new scratches on the bottom, a small dent on the top lid, and the inability to close the top lid. This was due to a large bend in the metal above the superdrive (how they did this, I have no idea!). Luckily previous genius indicated no cosmetic scratches/damages existed before the repair (which was true!). Repair 2: 1/25/11: Laptop sent out for replacement of top and bottom clamshell to fix damaged caused by repair. Returned 1/27/11 with only bottom clamshell replaced (despite Genius' instructions to replace both). Repair 3: 1/27/11: Laptop kept in Apple store for top clamshell replacement once part received Repair 4: 2/4/11: For whatever reason with new clamshell, my battery now jammed and won't eject easily. Genius tested using another battery which didn't exhibit the problem so he swapped my battery. Repair 5: 2/4/11? Now I have to go back to the store since last night I noticed my keyboard no longer lights up (and yes, I have toggled F8 in a dark environment). Also the ambient light sensor in general seems to be wonky since display dims in a slow and jittery way instead of a smooth transition. I have no doubt that Apple will be able to repair item #5 but I'm just at my wit's end over the lack of QC involved in this repair. I spoke to the manager at the time of repair 3 who was helpful and apologized for what happened. Still, I feel like someone higher at Apple has to know about this. Plus it's frustrating since ultimately the replacement logic board can still contain the flawed Nvidia card and I might have to go through all this again whenever it decides to fail. Honestly with the amount of money they spent on these repairs it would have been cheaper for them to give me a new computer (Total price quoted so far for parts/repairs: $2104.05, doesn't include cost to Apple to ship to/from). Not that I'm expecting a new computer!