I too am running into this problem..
So I've never owned a Mac before, today decided to buy a MacBook Pro M1 model to see if I'd like it. Apparently I found out that this one program (Which I won't name) won't be able to run on it because it doesn't have a Mac version, and likely won't be updated for Mac since it's so old. And Wine can't be run on the M1's I heard because they are 'ARM' whatever that means?!
I tried to return the laptop to Best Buy earlier but couldn't because it was stuck. A) Stuck in a loop and they couldn't figure out how to fix it, and told me I'd have to let GeekSquad look at it to see if they can fix it (Which isn't free) and B) My Apple ID was still tied to the MacBook Pro and when I tried to remove it using Find My at the store the option to remove it wasn't showing up.
So first thing I do is call up Apple to ask how to restore the device to factory settings to wipe & remove my stuff (Though all I did was basically login to my Apple ID & browse the web, didn't even download anything). They immediately suggest I go into recovery mode and erase some stuff, then tell me to reinstall the OS. Tried to reinstall the OS like 4+ times, each time it fails.
Although I did finally manage to get the MacBook Pro removed from my Find My (I was able to remove it, and enter my password sucessfully to remove it) but it is still showing up in Find My for some reason. And when I start up the laptop into Recovery it says there's no activation lock, so hopefully it should be good for a return. If not the Advisor I spoke with told me to leave her a voice mail message via a link in an email she sent me at a certain time tomorrow (The time I'm going in for the return) and she will try and talk to Best Buy and explain to them what is going on.