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Return Period At Applestore
- Thread starter shfawaz
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Well sorry boys, but that's not how it works here in the UK! Looking at an Apple receipt I have from the 6th June it says "Return Date: 20th June". Got another one from the 4th April and it says "Return Date: 18th April."
So sorry guys, but from where I'm sitting I'm actually right. Not my fault if the U.S. can't do things right. Bit like how you guys spell colour as color.
As for the guy who said he's an engineer...good for you. I'm also an engineer, a Hardware engineer actually.
WOW!!!! "An ENGINEER" That MUST make you guys smart and ones even a HARDWARE engineer WOW. You guys are way too modest.
If you go online under your order states for the watch, and click the return item for the watch, it will tell you how long you have to return it. I received mine on 6/1/15 and it tells me I have until 6/19/15 to return it. A little more than 14 days.
The question is if you have had this problem before in the past. Why try to push the envelope by returning it on the last day. You had to know it could be a problem in waiting.
The OP didn't pick up at the store, it was "delivered" to the OP.
Not sure if the date delivered can be assumed to be the same as the date of purchase, or the date of pickup, etc.
But, the shipping invoice SHOULD also state the date of return. I wonder what the OPs invoice actually says for return date.
Not sure if the date delivered can be assumed to be the same as the date of purchase, or the date of pickup, etc.
But, the shipping invoice SHOULD also state the date of return. I wonder what the OPs invoice actually says for return date.
Aha! I thought this was an in-store order. I ran into this yesterday. (I was waiting to escalate this at Apple after they updated my purchase date). I ran into this as I purchased AC+ after the fact and noticed the start date was before I received my watch.
When you pre-order / order online, your ship date is your purchase date. The AC+ agent I talked to said that's fine, as they always look after their customers and wouldn't disallow them close to the end of their warranty period, but without having that in writing, customers are exposed.
I had them update my purchase date to today (the day I received the watch).
So, the OP, if within the 14 days of receipt is fine - needs to get them to correct the purchase date and process his return. (and they shouldn't have given him a hard time in the first place - as they can see the date of receipt in the tracking information for the order, if it's still available).
When you pre-order / order online, your ship date is your purchase date. The AC+ agent I talked to said that's fine, as they always look after their customers and wouldn't disallow them close to the end of their warranty period, but without having that in writing, customers are exposed.
I had them update my purchase date to today (the day I received the watch).
So, the OP, if within the 14 days of receipt is fine - needs to get them to correct the purchase date and process his return. (and they shouldn't have given him a hard time in the first place - as they can see the date of receipt in the tracking information for the order, if it's still available).
When I called Apple to return my 38mm watch because it was too small they couldn't accept it. She told me it was too late since it had been longer then 30 days. So had it been within 30 days they would of taken my return for my watch.
So I took it to the Apple Store on Wednesday and they exchanged it for a 42mm.
If the store wouldn't return your watch on the 14th day, you need to go to another store and ask for a manager and put up a loud sweet fuss with a smile of your face. Or just call Apple and ask to return it.
So I took it to the Apple Store on Wednesday and they exchanged it for a 42mm.
If the store wouldn't return your watch on the 14th day, you need to go to another store and ask for a manager and put up a loud sweet fuss with a smile of your face. Or just call Apple and ask to return it.
I am trying to decide if this thread or the guy who lost his Apple Watch under the recliner in the living room is more exciting.
Why thank you, I do consider myself to be a very modest person. How nice of you to notice.
On a serious note, I mentioned I was also an engineer because he came out with the follwing....
"I am a engineer for a living and also a construction scheduler (Primavera P6). I can confirm what everyone else in saying. 14 days from June 2nd is June 15th. Like everyone above has pointed out you have to count the day it was delivered. This is a common mistake when performing date math. Even Microsoft excel gets it wrong! Glad Apple allowed you to return it (but in this case they did do you a favor)!"
My point was that I am also an engineer, doesn't make him right on this matter just because he is one. To be honest, this is primary school stuff! When you add 14 to a number (2 in this example), you don't count the number you start on. So if he really was an engineer that knows his stuff he would know that what he has just said is mathamatically incorrect.
I think you failed to grasp my sarcasm in my last post. I was implying that him being an engineer means jack. I am also an engineer, doesn't mean I know everything about everything, but in this case I have proven myself correct. According to Apple store reciepts the day of purchase/delivery is NOT counted.
Seriously people! A 2 page thread for stuff 10 year old would know. You DO NOT count the day it is purchased (in store) or delivered (online). No ifs, buts, maybes, store policies or anything. It is mathamatically incorrect to do so, and if a store advertises 14 days return, then somewhere, in some law book there will be a legal definition of what "14 days" really means, its not up to the store to decide. From the UK and US reciepts it looks like that legal definition DOES NOT include the day the item was recieved.
End of story, we now know the official answer, lets just move on.
I actually thought it was a fluke the first time. Truth be told, it happened only once before a very long time ago. I don't believe I was pushing the envelope, but wanted to keep the watch till the last possible moment to make sure if I was satisfied enough to keep or or to return it. From what I'm reading now, next time I'll just go online and do it that way.
If you become a regular at your local Apple store, they usually notice you, especially if you're memorable and polite. I've only been going to my new Apple store for a couple of months and everyone there treats me and my family like we've always been there.
That being said, I went to the Watch station in the store and told them I wanted to "upgrade" myself from the Sport model that I received on launch day, April 24 to the Stainless Steel model, which was backordered for weeks. Not only did the rep and the manager allow me to return my Sport model, he insisted I should hold onto it until the SS model arrives, saying, "No sense in being without one for too long."
I walked in wearing my SS model and returned my Sport watch 38 days after the 24th, different rep there and no questions asked. They didn't even bother to open the box or check the contents. Maybe it's just where these stores are, but there's little worrying about calculating dates or them saying "no" if you approach them with genuine politeness and honesty.
That being said, I went to the Watch station in the store and told them I wanted to "upgrade" myself from the Sport model that I received on launch day, April 24 to the Stainless Steel model, which was backordered for weeks. Not only did the rep and the manager allow me to return my Sport model, he insisted I should hold onto it until the SS model arrives, saying, "No sense in being without one for too long."
I walked in wearing my SS model and returned my Sport watch 38 days after the 24th, different rep there and no questions asked. They didn't even bother to open the box or check the contents. Maybe it's just where these stores are, but there's little worrying about calculating dates or them saying "no" if you approach them with genuine politeness and honesty.
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You are kind of contradicting yourself there. If something is a mathematic fact, then there is no need to define it legally, because well, it's FACT! If there is a need to legally define something, it's because there is some controversy over what that thing is.
This happened to me OP.. my watch was delivered 6/1.. so technically I have until 6/15 to return it for the 14 day return period. I came in at 6/14 and it's already saying return date expired. I asked the guy and he was like, "well it starts at 6/1". well look here retard, even if it starts at 6/1, I would still be on the 14th day since it is 6/14. WTF??? anyways, he got the manager involved right away, and I was waiting for someone to say something but they didn't they took care of it seamlessly. I got my hand crossed and everything waiting form someone to comment. HAHA.
You are right. And it is a mathematical fact, but lawyers are not mathematicians and will argue the sky is green not blue if it's not legally defined. To be honest I don't know for a fact if it is legally defined. Maybe I should have said in some law book it is probably defined.
However, in maths, you never include the number you start on. 10+5 is 15, not 14, hence 14 days from the 2nd (2+14) is 16, not 15. It is a fact.
The packing slip does not list a return date. Nor does the invoice you print online.
I did a search for "within 14 days meaning" on Google, and found some interesting pages.
And yes, 2+14 is 16, there is no disputing that. The dispute is whether that is the correct formula for calculating "within 14 days from the 2nd."
Like say, you are in a building with rooms numbered 101, 102, 103... You are told to knock on the third door. I would knock on Room 103. I wouldn't go 1+3=4, so I need to knock on Room 104.
you should go by the delivery date by UPS or or the Apple Store Delivery Notification, they usually send you a message as soon as it gets delivered.
HUHHHH???? what in the world are you talking about? if someone tells you to knock on the third door.. you knock on the dang 3rd door. 104 is obviously the 4th door. OMG.
Just to re-iterate, although the Apple rep did say that I was beyond my return period, she made an exception/overrode the system and accepted the return. Looking now at my wife's Apple watch order, she received hers on June 11th, and the online system says it is eligible for return till July 1, 2015. They do indeed list June 10th as the order date and ship date on the packing slip, even though it was ordered weeks before.
We have too many project managers (and those used to using project management software) in this thread. Therein lies the problem.
Warranty and return periods are not tasks in a project plan. (tasks use the start day as a full day).
Warranty and return periods are not tasks in a project plan. (tasks use the start day as a full day).