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Returned 13" rMB after one week.

vpro

vpro

macrumors 65816
Original poster
Just shipped it back today the 13"rMB 2.8Ghz i7 maxed out BTO. Too bad really cos I was really falling in love, but it couldn't even do a simple task or watch a movie without hard freezing. Thank goodness my 17" is still stronger than ever running Lion over here. What is going on with this shiny red fruity company? They are really going down hill software wise. Well I guess hardware too. Good to take a needed break from always buying their things. Good to test drive though for a week then return it. Can do way better things with all the money.
 
I'm hopeful that the issues people have been reporting with the 13" (keyboard and trackpad input freezing intermittently) plus other oddball issues are all related to a slightly premature release of Mavericks. My fingers are crossed that 10.9.1 is released soon and deals with the majority of bugs.
 
Glad you returned it! Apple shouldn't be profiting off hardware that doesn't even work 100% out the box.

Curious to see how long it's going to take them to release a fix for the trackpad/keyboard freeze.
 
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Yup, I'm going to strongly encourage people to not put up with Apple's BS track record and lacking hardware releases lately.

They're seriously going downhill.
 
Hmm...ordered mine on release day and until now i never had a single freeze or this trackpad/keyboard issues, machine runs fine and smooth.
 
chrizzz09 said:
Hmm...ordered mine on release day and until now i never had a single freeze or this trackpad/keyboard issues, machine runs fine and smooth.
Click to expand...

Congrats, you bought a product and it work as it should have .. When you have crap QA in manufacturing, this is pretty much the end result...
> Some people have issues
> Other people don't.

When you pay a premium for :apple: products, you don't expect such glaring issues to make it out of their manuf'ing plant and into your hands as a customer. The bigger question after having had multiple logic boards eat crap down the warranty line is.. If these their products are having these issues out the box, what the heck should I expect years down the line? A bricked laptop. And since they conveniently soldered/glued everything on .. What am I to expect? A $2000 paper weight.

It's this kind of crap that gets seasoned customers to go to other companies .. I love apple but I echo what others are saying.. After having owned 3 generations of MBPs in which all of them had serious issues, Apple is running thin on the chances I am giving them. I love MacOSX but the quality and reliability of their hardware as of late is driving me out the door.
 
yup. i agree. if these issues aren't quickly resolved - i will be returning my rmbp and join w a BTO 13" air
 
AlecMyrddyn said:
You have a 13" rMBP, and you aren't using any USB devices or BlueTooth devices with it?
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Of course I use USB and Bluetooth devices with it.

But maybe my machine was in another product manufacturing cycle, I'm from Germany and my machine came from Czech Republic with ups and not from Shanghai or elsewhere.
 
Mine is working great, USB, FW800 converted to TB2, all fine. Had one lockup in a week. Fantastic machine, would not trade it in for anything.
 
13" rMBP had my first trackpad freeze today after having it for about a week using it for many hours daily. I did what someone suggested and it worked. I just closed the lid, took a phone call, when the phone call was done I raised the lid and went right back to work as it was no longer froze up. I just do not believe this issue is hardware related, because you have folks with older machines that have performed perfectly until Mavericks was installed. I know its frustrating, but Apple will resolve this.

I've actually been looking for an excuse to return mine as I have a 2009 MBP that has worked flawlessly since day one and it has 256gb SSD and 8GB of ram just like my new rMBP does. Just hated spending the money, but wanted the better display.

I honestly couldn't be happier!
 
OTACORB said:
13" rMBP had my first trackpad freeze today after having it for about a week using it for many hours daily. I did what someone suggested and it worked. I just closed the lid, took a phone call, when the phone call was done I raised the lid and went right back to work as it was no longer froze up. I just do not believe this these issues are hardware related, because you have folks with older machines that have performed perfectly until Mavericks was installed. I know its frustrating, but Apple will resolve this.

I've actually been looking for an excuse to return mine as I have a 2009 MBP that has worked flawlessly since day one and it has 256gb SSD and 8GB of ram just like my new rMBP does. Just hated spending the money, but wanted the better display.

I honestly couldn't be happier!
Click to expand...

The display is the #1 reason I'm upgrading to retina too.
 
intothepolis said:
The display is the #1 reason I'm upgrading to retina too.
Click to expand...

When I look at my old MBP beside the rMBP I am just blown away by that display. I am in my early 50's so for me that retina display is very much so appreciated.

The other thing I've been please about is the battery life. This thing gets me through the day easily up to 8 or more hours. Love that, my old one barely got 5 hours.
 
OTACORB said:
When I look at my old MBP beside the rMBP I am just blown away by that display. I am in my early 50's so for me that retina display is very much so appreciated.

The other thing I've been please about is the battery life. This thing gets me through the day easily up to 8 or more hours. Love that, my old one barely got 5 hours.
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I completely understand. I only get 4 hours on my 13" macbook pro. Can't wait to get the 15!
 
I am a professional recording artist and producer, I don't have time to wait on this giant company to get it's act together. I paid with my cash and expect the best, otherwise why would I invest in the "so called best"? So returning it early saves me many carts of cash to put towards other areas of my business which grows quicker and far reaching than this big fruity company can come up with a fix. When they finally do, perhaps I will be a customer once again. Till then my maxed out late 2011 17"MBP is just a treat to work on still.

Good luck to you all.

^_^
 
I think folk have to do what they feel is in their best interest. It's a keeper for me! I will give Apple some slack. None of these devices nor the companies making them or using them are perfect.
 
OTACORB said:
I think folk have to do what they feel is in their best interest. It's a keeper for me! I will give Apple some slack. None of these devices nor the companies making them or using them are perfect.
Click to expand...

But people who buy Apple devices are spending much more money than usual. So I think it's fully understandable to expect a "nearly perfect" quality of the machines. Otherwise why don't I buy a cheaper PC with the same configuration.
 
vpro said:
Just shipped it back today the 13"rMB 2.8Ghz i7 maxed out BTO. Too bad really cos I was really falling in love, but it couldn't even do a simple task or watch a movie without hard freezing. Thank goodness my 17" is still stronger than ever running Lion over here. What is going on with this shiny red fruity company? They are really going down hill software wise. Well I guess hardware too. Good to take a needed break from always buying their things. Good to test drive though for a week then return it. Can do way better things with all the money.
Click to expand...

your story is hard to believe. the stories on keyboard/touchpad freezes are much more complicated and hard to reproduce than "watching a movie without hard freezing"

i'm calling secret PC fan
 
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