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iPad Returned iPad Air to Best Buy. They banned me for life.
- Thread starter BJonson
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Best Buy is only a small step above Radio Shack.
Purchased a $600 digital camera as a gift for my parents. When they opend the box it was plainly a used camera. Even though the warranty card was filled out with the original owners name, the manager gave me a hard time above refunding my money. He was an ******* and I know they do not care if I shop there again. Most of Best Buys technology is dated so no loss for me.
I buy my Apple products from Apple!
Purchased a $600 digital camera as a gift for my parents. When they opend the box it was plainly a used camera. Even though the warranty card was filled out with the original owners name, the manager gave me a hard time above refunding my money. He was an ******* and I know they do not care if I shop there again. Most of Best Buys technology is dated so no loss for me.
I buy my Apple products from Apple!
Does this apply to exchanges as well or just returns? I have exchanged the Air 3 times at Best Buy and was not warned, but I know about this policy so I asked the customer service rep about it and I hadn't been flagged yet. My current (4th) Air has 2 dead pixels and I'm really angry. I don't want to exchange again because I don't want to be banned. I plan on selling this Air and re-buying to avoid any hassle. Lesson learned, buy from Apple always.
Call me a cynic...
Call me a skeptic...
Call me suspicious...
But why do I have the feeling that OP's story is incomplete? Possibly even that the returns/exchanges mentioned in the OP are not the ONLY returns made in that store by that customer.
Just saying..
Call me a skeptic...
Call me suspicious...
But why do I have the feeling that OP's story is incomplete? Possibly even that the returns/exchanges mentioned in the OP are not the ONLY returns made in that store by that customer.
Just saying..
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This is the problem. Why does it cost best buy anything to return a defect? Don't they just send it back to apple? Why are they crying? Why are we the customer supposed to accept defective merchandise? Doesn't make any sense. If I want a something and when I get it home it works as described then I keep it. I'm not a product tester. I don't buy because I'm making unboxing videos. Kind of ticks me off because its usually apple products I have to return. Got my galaxy note 8 tablet from best buy. No issues. Apple products are a lottery and if best buy is going to sell them they need to get ready for sending them back. How much business will best buy lose from banning me? Tons. Didn't hear them bitch to me last year when I spend $7K on 4 new TVs and xboxes. Now all of a sudden I'm a problem? Noted.
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Call me a cynic...
Call me a skeptic...
Call me suspicious...
But why do I have the feeling that OP's story is incomplete? Possibly even that the returns/exchanges mentioned in the OP are not the ONLY returns made in that store by that customer.
Just asking...
Nope. Moved here last year. Bought only iphone and ipad. Had to return both because they would not exchange because out of stock. I did not return however the $80 survivor case I bought from them. Maybe I should.
Exactly, sounds they played the return game too often. No way to know the complete story without the prior history. BB allows returns to a point, otherwise fair trade comes into play. They would never ban for just what was posted. What about returns to other stores? They count too.
That does not sound right. I have returned tons of stuff at the Best Buy close to my house and never had such problem.
This is why I avoid Best Buy and Amazon when it comes to buying expensive, high-end electronics. There's a slim chance you'll have to return something multiple times and if or when it happens it could end up biting you in the ass in the future. Besides, Apple is in place where it can afford to lose money due to returns. Best Buy most definitely is not.
They did. That is why I felt the need to post it. It's ridiculous. They didn't look up an history. When I was returning it the General manager was sitting there and said I remember you. You returned the iphone 2 weeks ago. You are not welcome back here in the store. Don't even window shop. We don't want your business.
So basically he remembers me coming into the store like 5 times looking around. I always stop in there when I go to the mall. Its the only store that has cool stuff while my wife buys clothes. Then when I bought the iphone I returned it now this return. That was enough in his mind to make a determination that I will never buy anything in there and to stop coming in there to waste his time. But there is back story to that. When the note 3 came out I wanted to buy it but they would not sell it to me outright. That is their policy. Then when I got the iphone they sold it outright but by mistake so when I went to exchange it they couldn't because they had none in stock. I kept checking. So when they got them in stock they told me they can't sell it outright either. Ok. I keep trying to buy stuff there but they won't let me. They are only interested in signing 2 year contracts. If you want to buy anything at the mobile store and you are not signing a 2 yr contract they don't want you in there period.
The ipad wifi is one of the very few expensive items they have that they can't get a contract on. They must hate it.
Just have someone else return it for you. No point in going through the hassle of selling, especially at a loss.
You can also take it to an Apple store if there's one nearby. They don't care where you bought it.Sounds like a knee-jerk reaction from a wage labourer, not the application of corporate policy. Sorry to hear about that.
If I were the original poster, I would file a complaint against BB with the FL Attorney General office. Customers should never have to be concern with a corporation's profit margins. That for the "suits" to handle. From what he/she wrote there was no abuse of the return policy. If we lose BB, it will be because of BB not Amazon et al.
What I said was I didn't want to deal with them plus I got a better deal at Target $479 which they refused to price match so best to just return it. They didn't have any in stock anyways so couldn't swap if I wanted to.
File a complaint with the BBB, don't waste the FL AG's time.
OP: You're banned from that one BB but not others, right? I'd take the trip to buy something you need and never shop there again. Even if you abused the policy, I would just avoid the store all together.
That was my take. I've been shopping at Best Buy for years and have never had a bad experience. Their prices are great on many items, their staff is helpful, and their appliance installers are friendly and knowledgable. My best experience was shopping for a home theater system in 2004. The sales rep tried to steer me toward a brand of speakers called Athena. They cost much less than the other brands, but I'd never heard of them, so I was suspicious. I did some research, and the reviews were universally positive. I ended up getting a great speaker system for half of what I'd thought I had to spend. I've returned things before, with no questions asked. So I'd be sad to see BB go out of business.
To hell with Best Buy.
Their headquarters are here and I couldn't care less if they bit the dust tomorrow, they have an electronics brick and mortar monopoly and absolutely terrible and arrogant service.
I shop there as absolutely little as possible, I don't even waste my time using them as a showroom for Amazon.
My last purchase was a 46" Sharp Aquos Quattron about two years ago. I reserved it online for instore pickup. For whatever reason it was in my wife's name, but it was my credit card and my name that was on the receipt. I went to pick it up one night while my wife was doing other stuff, and they wouldn't give me my TV. Why? Because it wasn't in my name, despite the fact my effing name was the one on the receipt, in other words, the more important name.
They flat out would not give it to me, only to my wife so I had to go back with her and some lousy best buy printout email that easily could've been faked before they would give it to me. I had it out with the store idiots and pretty much cornered them in the stupidity of their policy how they would happily give it to my wife who for all they knew stole my credit card to make the purchase, but would not give it to the person whose name was actually on the receipt. Completely ass backwards. It's like really, I could steal someone's credit card to make a purchase, put my name on the pickup and you'd give it to me all day long but you won't give it to the person whose credit card was used? Ridiculous.
So then I went back home, got my wife, and when they rolled the TV up on the dolly you could tell the side (bottom end on the dolly) was totally crunched, ripped open, and had been dropped. The TV had been ****in' dropped and the dbag from the back actually tried to walk right up to me and unload it in front of me and walk away, and ignored me when I was like "Hey what the hell is this?" to the security guy who was right nearby. Ended up having the security guy call that same dbag who chose to ignore me right back up to the front and give me one that hadn't been dropped, I had some choice words for him.
Never have shopped there since, **** Best Buy. Another company with a horrible business model who treats the customer like crap, so they get what they deserve.
Their headquarters are here and I couldn't care less if they bit the dust tomorrow, they have an electronics brick and mortar monopoly and absolutely terrible and arrogant service.
I shop there as absolutely little as possible, I don't even waste my time using them as a showroom for Amazon.
My last purchase was a 46" Sharp Aquos Quattron about two years ago. I reserved it online for instore pickup. For whatever reason it was in my wife's name, but it was my credit card and my name that was on the receipt. I went to pick it up one night while my wife was doing other stuff, and they wouldn't give me my TV. Why? Because it wasn't in my name, despite the fact my effing name was the one on the receipt, in other words, the more important name.
They flat out would not give it to me, only to my wife so I had to go back with her and some lousy best buy printout email that easily could've been faked before they would give it to me. I had it out with the store idiots and pretty much cornered them in the stupidity of their policy how they would happily give it to my wife who for all they knew stole my credit card to make the purchase, but would not give it to the person whose name was actually on the receipt. Completely ass backwards. It's like really, I could steal someone's credit card to make a purchase, put my name on the pickup and you'd give it to me all day long but you won't give it to the person whose credit card was used? Ridiculous.
So then I went back home, got my wife, and when they rolled the TV up on the dolly you could tell the side (bottom end on the dolly) was totally crunched, ripped open, and had been dropped. The TV had been ****in' dropped and the dbag from the back actually tried to walk right up to me and unload it in front of me and walk away, and ignored me when I was like "Hey what the hell is this?" to the security guy who was right nearby. Ended up having the security guy call that same dbag who chose to ignore me right back up to the front and give me one that hadn't been dropped, I had some choice words for him.
Never have shopped there since, **** Best Buy. Another company with a horrible business model who treats the customer like crap, so they get what they deserve.
I understand that there are rude employees and that the company as a whole should not be judged by that one employee alone but I called corporate and was not even politely told to go to hell. Didn't offer me anything for the trouble, kept me on hold for 1.5hrs while they called the store. I escalated to manager and was told to piss off by her as well. Said they don't care. Don't need someone who returns items, said everything in writing at their store like price matching policies, returns etc is solely up to the manager of that store to follow or not. She said I would not get any discount card percent off for my trouble because I had not bought anything in the last 6 months without returning which is 2 items and because of that they don't consider me a customer. No, best buy as a corporate entity is horrible.
I'm a bit surprised they banned you after only two returns, but I guess the system only looks at percentage - that's a 100% return rate within a short period.
I'm one of the very few who likes to shop at Best Buy. Many deals I got from Best Buy simply cannot be had anywhere else. Those wishing BB will go away, watch what happens to Amazon's prices if that happens.
PS search for stories about Amazon closing people's account from doing returns. When Amazon closes your account, it is the end of it - all your digital contents and your Amazon gift card balance go poof with your Amazon account. At least Best Buy gave you a gift card that you can use at another store.
I'm one of the very few who likes to shop at Best Buy. Many deals I got from Best Buy simply cannot be had anywhere else. Those wishing BB will go away, watch what happens to Amazon's prices if that happens.
PS search for stories about Amazon closing people's account from doing returns. When Amazon closes your account, it is the end of it - all your digital contents and your Amazon gift card balance go poof with your Amazon account. At least Best Buy gave you a gift card that you can use at another store.
Yea, it sounds like you just got a bad apple store manager throwing his weight around, unfortunately. Corporate is just going by what he is telling them, which is probably quite the fabricated story I bet. If he's like that all the time, he won't last very long and drive a lot of customers away, and it will become apparent. Just say "whatever" and move on, and don't go back to that store until you've heard different management is in place (which I bet will be sooner rather than later, hehe).
I don't understand why a reseller would care if you returned something that was defective, shouldn't/don't/wouldn't they just send it back to the manufacturer and get a credit for it?
The only person it should hurt is the manufacturer, not the reseller. So why should Best Buy care? It's not like you just returned something because you didn't like it, relegating it to open box status (which isn't much of a discount anyway).
The only person it should hurt is the manufacturer, not the reseller. So why should Best Buy care? It's not like you just returned something because you didn't like it, relegating it to open box status (which isn't much of a discount anyway).
you'll get your wish i'm sure they are on their last leg. I never buy apple products from Best Buy. But it will be kinda sad when they go out of business there will be no electronics store to go and browse.
Why would you not just take it to Apple as warranty swap. I've bought several iPads from Best Buy that had issues and just went straight to the Apple store.