To hell with Best Buy.
Their headquarters are here and I couldn't care less if they bit the dust tomorrow, they have an electronics brick and mortar monopoly and absolutely terrible and arrogant service.
I shop there as absolutely little as possible, I don't even waste my time using them as a showroom for Amazon.
My last purchase was a 46" Sharp Aquos Quattron about two years ago. I reserved it online for instore pickup. For whatever reason it was in my wife's name, but it was my credit card and my name that was on the receipt. I went to pick it up one night while my wife was doing other stuff, and they wouldn't give me my TV. Why? Because it wasn't in my name, despite the fact my effing name was the one on the receipt, in other words, the more important name.
They flat out would not give it to me, only to my wife so I had to go back with her and some lousy best buy printout email that easily could've been faked before they would give it to me. I had it out with the store idiots and pretty much cornered them in the stupidity of their policy how they would happily give it to my wife who for all they knew stole my credit card to make the purchase, but would not give it to the person whose name was actually on the receipt. Completely ass backwards. It's like really, I could steal someone's credit card to make a purchase, put my name on the pickup and you'd give it to me all day long but you won't give it to the person whose credit card was used? Ridiculous.
So then I went back home, got my wife, and when they rolled the TV up on the dolly you could tell the side (bottom end on the dolly) was totally crunched, ripped open, and had been dropped. The TV had been ****in' dropped and the dbag from the back actually tried to walk right up to me and unload it in front of me and walk away, and ignored me when I was like "Hey what the hell is this?" to the security guy who was right nearby. Ended up having the security guy call that same dbag who chose to ignore me right back up to the front and give me one that hadn't been dropped, I had some choice words for him.
Never have shopped there since, **** Best Buy. Another company with a horrible business model who treats the customer like crap, so they get what they deserve.