Wow. I never cease to be amazed at how people can justify any Apple problem as not being a problem. Where did the brain cells go?
Makes me wonder why I have all the Apple products I have.
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Returned my iPhone 4 got told not to buy an iPhone ever
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Wow. I never cease to be amazed at how people can justify any Apple problem as not being a problem. Where did the brain cells go?
Makes me wonder why I have all the Apple products I have.
Whoa! Since you put it that way I am now just going to be thankful that my iPhones haven't killed me (well, yet anyway).
Your original response to the thread, for one, was based off a hypothetical conversation someone proposed happened. So even if we use that as the basis for this conversation we're holding, the first line in that hypo convo was "if you don't like the iPhone, don't buy it', a statement that insinuates the Apple employee was basically blaming the consumer's personal preferences for a cellular phone.
Now to continue with my analogy, that would be like me taking a Toyota back to a dealership, demanding a refund or replacement, and the employee their telling me "maybe our cars aren't right for you" or something similar. Does that make sense? That an Apple employee is basically trying to put the blame on the OP for them making a defective product?
you should definitely go back and get his/her name and report it. There's no place for such behaviour. I am sure apple will be pissed off to have someone with such attitude working at their company who represents apple in a way. You've had issues with it and returning it they should be apologetic not tell you never to get one ever. that's piss poor.
call up and complain.. don't take that crap from some pathetic customer service, clearly he/she is fed up with recent complaints and is taking it out on you.
call up and complain.. don't take that crap from some pathetic customer service, clearly he/she is fed up with recent complaints and is taking it out on you.
No, that doesn't make sense. Because the Apple employee never placed any blame on the OP.
The OP has an issue with the phone. Seems like the most logical answer would be to use a different phone.
Not sure how the employee would be in any position to determine culpability for the OP's issue. The employee just gave the OP good advice.
If this was unprovoked, it was maybe a bit rude, but people seriously need to learn how to develop thick skin and move on. Fight back? Are you kidding me? To what end? Get your refund, leave the store, and never come back. Whining to the manager and getting him to chastise the employee won't do you any good. In fact, it kind of makes you more of a jerk.
The employee was right, though. If you are the kind of person who spent all day pre-ordering or waited hours in line for the phone, only to return it a few days later without even waiting a while to see if there is a fix, then the iPhone is not for you. He was probably trying to avoid you returning yet another iPhone later down the line, since you'll probably do it the NEXT time a problem crops up.
I'm not saying the antenna issue isn't something they should fix, but I really can't believe people have been drooling over this phone for months, waiting in line for hours, reading about it online and all, and then they can't even wait one week for a fix before they throw a fit and return it?
Grow up, people.
The employee was right, though. If you are the kind of person who spent all day pre-ordering or waited hours in line for the phone, only to return it a few days later without even waiting a while to see if there is a fix, then the iPhone is not for you. He was probably trying to avoid you returning yet another iPhone later down the line, since you'll probably do it the NEXT time a problem crops up.
I'm not saying the antenna issue isn't something they should fix, but I really can't believe people have been drooling over this phone for months, waiting in line for hours, reading about it online and all, and then they can't even wait one week for a fix before they throw a fit and return it?
Grow up, people.
He insinuated it by telling him the iPhone isn't for him. That's basically all there is to say, the analogy which you agreed with is overall accurate to what the OP says happened. Case closed.
For the record, I'll be an owner of an iPhone 4 in hopefully 15 hours or so. Someone earlier mentioned that people should just wait for a fix, which is exactly what I plan on doing. I don't make a ton of phone calls anyway and can manage to avoid touching a centimeter thick area of the phone until something is done about.
By the salesperson telling the OP that the iPhone isn't for him (probably to stop a tantrum) he's insinuating that the OP was involved in the design process that caused the flaw in the device or causes calls to be dropped?
Not quite sure I follow, but sure -- case closed!
I had nokia before my iphone 3 gs and it never dropped a call on the same network. If I didnt have the skype app , I wouldnt be able to use my phone in the house. The iphone is a great internet device , the apps are amazing but its a crappy phone lets not kid ourselves.
The thing isn't even a week old and you couldn't wait a few days to see what Apple is going to do about this? You couldn't just slightly adjust the way you were holding it? Ya, maybe you SHOULDN'T use an iPhone.
Interesting. I had a Nokia before my original iPhone and it dropped calls all the time. Prior to that I had an LG - it dropped calls too. I can't remember a phone I've ever had in the 15 years I've been using AT&T / AT&T Wireless / Cingular / Southwestern Bell Wireless / etc. that didn't occasionally drop a call. I've always considered it the nature of cell phones. It happens.
Saying that the iPhone is a "crappy phone" is your subjective opinion. I find the device a joy to use and own, and it certainly is not "crappy" to me.
That makes no sense. If a pair of shoes doesn't fit you, is that your fault? Maybe size 13 isnt for you.
I find it hard to beleive that even the most incompetent Apple or AT&T rep would want to banish a customer for life without some sort of provocation or something.
Don't know if this story is true, or the full situation. But I can talk in geralities, having worked in customer experience training and such like before, this statement usually comes out when you have a difficult customer who returns something time after time and just keeps complaining, and nothing can be done to make them happy.
When it appears that you just can't please them, you trot out this slightly nicer way of saying, you know, you're just not worth having as a customer, so perhaps it would be better for all of us if you just not try to be one anymore.
People who take advange of a company's attempt at doing the right thing and bending the rules to make the customer happy, such as those who return a meal to the kitchen five times for reasons that no one else but them can discern, or who continuously whine their way out of contracts and then come back when the terms are better only to whine their way out again when they find a better offer, are often the ones who eventually get this response.
If this wasn't the situation in this case, then the employee was wrong. If it is close to describing the situation, then perhaps you should just get a Droid or whatever. We all need to know when to hold 'em, know when to fold 'em, know when to walk away, and know when to run. Or something.
When it appears that you just can't please them, you trot out this slightly nicer way of saying, you know, you're just not worth having as a customer, so perhaps it would be better for all of us if you just not try to be one anymore.
People who take advange of a company's attempt at doing the right thing and bending the rules to make the customer happy, such as those who return a meal to the kitchen five times for reasons that no one else but them can discern, or who continuously whine their way out of contracts and then come back when the terms are better only to whine their way out again when they find a better offer, are often the ones who eventually get this response.
If this wasn't the situation in this case, then the employee was wrong. If it is close to describing the situation, then perhaps you should just get a Droid or whatever. We all need to know when to hold 'em, know when to fold 'em, know when to walk away, and know when to run. Or something.
It is a pretty good test. If after a few days someone can't figure out how to deal with cell signal issues and learn how to hold a phone normally, it might be time to just cut them loose and let them go with some other device.
Probably cuts down and support costs dramatically.
Probably cuts down and support costs dramatically.
call me a skeptic...but I don't believe you, sorry the last thing out of the mouth of someone with a weekly sales goal is "don't buy..."
Seriously, there are millions that would take the iPhone 4 without the patch to fix the reception issue.
That's where you smile and tell him you'll get whatever phone you damn well want since you're the customer.
I had a similar problem with an Apple rep over the phone. I ordered 3 iPhone 4s on the 15th and 2 arrived on the 23rd. The 3rd phone still says prepared to ship as of today, but it said delivers by the 24th! I've been on the phone with Apple 4 times about it and got told,"you're lucky you even got 2." I was shocked at that response!!
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