Your original response to the thread, for one, was based off a hypothetical conversation someone proposed happened. So even if we use that as the basis for this conversation we're holding, the first line in that hypo convo was "if you don't like the iPhone, don't buy it', a statement that insinuates the Apple employee was basically blaming the consumer's personal preferences for a cellular phone.
Now to continue with my analogy, that would be like me taking a Toyota back to a dealership, demanding a refund or replacement, and the employee their telling me "maybe our cars aren't right for you" or something similar. Does that make sense? That an Apple employee is basically trying to put the blame on the OP for them making a defective product?