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Carrier Returning an AT&T iPhone by Mail.....

chhhrrriiisss said:
I returned my at&t phone to apple two days ago by mail and I’m already eligible for an upgrade on at&t again. I’m assuming you’re returning to at&t and not apple. I generally avoid purchasing from at&t at all costs.
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Yeah we purchased from AT&T and returning back to AT&T. Waste of time!
 
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iambkk said:
Yeah we purchased from AT&T and returning back to AT&T. Waste of time!
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My return left Atlanta today at 12:41 PM. Have faith brother!

No more AT&T agreements for me. Apple or SIM-free for me moving forward.
 
blairh said:
My return left Atlanta today at 12:41 PM. Have faith brother!

No more AT&T agreements for me. Apple or SIM-free for me moving forward.
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Yesterday evening my return made a stop in Montana on the way to Fort Worth TX 👀
 
iambkk said:
Yesterday evening my return made a stop in Montana on the way to Fort Worth TX 👀
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Woah that's bizarre. I wonder if mine is going there too?? I have no updates since yesterday at 12:41 PM. I really need this device to get to Fort Worth ASAP.
 
blairh said:
Woah that's bizarre. I wonder if mine is going there too?? I have no updates since yesterday at 12:41 PM. I really need this device to get to Fort Worth ASAP.
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yeah not sure, hopefully it will fly back south soon
 
I guess the Montana update was an error... today at 5:03 PM status shows "Departing Pitney Bowes Facility - Atlanta GA"
 
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blairh said:
Hope I’m not jinxing myself but my original MA return from last Friday left PA en route to TX. Find it hard to believe it won’t arrive in TX next week.
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Return box with iPhone sits in post office back room, buried under thousands of mail in ballots destined to arrive a day late to be counted. :eek:
 
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blairh said:
Woah that's bizarre. I wonder if mine is going there too?? I have no updates since yesterday at 12:41 PM. I really need this device to get to Fort Worth ASAP.
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Latest update: Delivered to Pitney Bowes facility Grapevine, TX last night
 
iambkk said:
Latest update: Delivered to Pitney Bowes facility Grapevine, TX last night
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That's awesome!

Sadly I have had no updates since October 30th at 12:41 PM when it left Atlanta.
 
Departing Grapevine, TX today at 1:35 pm. Looks like I'm right behind you haha. 😅
 
iambkk said:
yeah... I did not get that "Departing Grapevine, TX" update though haha
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They received my return yesterday. I'm assuming yours too. I called Loyalty and they said the warehouse has to process the return before my contract is freed up. She said give it till Thursday afternoon. Really hope it's taken care of before then. Pre-order is Friday morning and I do not want to call Legacy again for this issue.
 
blairh said:
They received my return yesterday. I'm assuming yours too. I called Loyalty and they said the warehouse has to process the return before my contract is freed up. She said give it till Thursday afternoon. Really hope it's taken care of before then. Pre-order is Friday morning and I do not want to call Legacy again for this issue.
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Oh thats great... was your tracking status updated? like returned to Forth Worth TX?

Mine still shows delivered to PB facility, Grapevine TX.
 
Not holding out much hope that mine will be cleared by Friday morning. PB has it “Inducted into PB network” in IL, en route to FW, TX. I’ll still pester ATT on Thursday afternoon, since a chat rep told me I’d be able to pre-order the 12 mini.
 
iambkk said:
Oh thats great... was your tracking status updated? like returned to Forth Worth TX?

Mine still shows delivered to PB facility, Grapevine TX.
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It says 'delivered to return center' in Fort Worth. I reckon yours will say the same today.
mzd said:
Not holding out much hope that mine will be cleared by Friday morning. PB has it “Inducted into PB network” in IL, en route to FW, TX. I’ll still pester ATT on Thursday afternoon, since a chat rep told me I’d be able to pre-order the 12 mini.
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I hope I'm wrong, but I think the warehouse in Fort Worth needs to process your return before you will be cleared.
 
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blairh said:
It says 'delivered to return center' in Fort Worth. I reckon yours will say the same today.
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Mine delivered yesterday evening. Called loyalty dept this morning and they said the usual - takes 2 to 3 business days to process upgrade reversal. I spoke to supervisor and asked to escalate the process, she submitted a request. Not sure if that helps at all.
 
iambkk said:
Mine delivered yesterday evening. Called loyalty dept this morning and they said the usual - takes 2 to 3 business days to process upgrade reversal. I spoke to supervisor and asked to escalate the process, she submitted a request. Not sure if that helps at all.
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I received an email this morning from AT&T that they had received my return.

I called Loyalty and got very lucky with a super great CSR. He looked into the matter and about 10 mins later was able to remove the contract from my account through the help of a supervisor. I'm now free to pre-order Friday.

I suggest you call back as soon as you receive the email. If you haven't received it yet you should today. That email is proof they have the return in their system. Once Loyalty sees that, a supervisor should be able to process the return and free your current status.
 
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blairh said:
I received an email this morning from AT&T that they had received my return.

I called Loyalty and got very lucky with a super great CSR. He looked into the matter and about 10 mins later was able to remove the contract from my account through the help of a supervisor. I'm now free to pre-order Friday.

I suggest you call back as soon as you receive the email. If you haven't received it yet you should today. That email is proof they have the return in their system. Once Loyalty sees that, a supervisor should be able to process the return and free your current status.
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wow great! 👍 Will keep an eye out for the email. Thanks!
 
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@blairh I did not get any email from AT&T but any way I reached out and talked to CSR. She helped me in removing the contract surprisingly quickly!
GOD! Finally 🙏🏻
Whole reversal process took like 11 days from day of return! Thanks again!
 
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iambkk said:
@blairh I did not get any email from AT&T but any way I reached out and talked to CSR. She helped me in removing the contract surprisingly quickly!
GOD! Finally 🙏🏻
Whole reversal process took like 11 days from day of return! Thanks again!
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Congrats! Happy you are a free agent too now haha! 😃
 
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According to PB tracking, my return hasn’t reached Fort Worth yet, but I hopped on ATT chat and the agent was able to push through the upgrade reversal. Assuming that goes through (should take an hour) I’ll be all set for the pre-order tomorrow!
 
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eh, not looking so good. Maybe my upgrade reversal is done, but I still can’t upgrade without first paying off the iPhone 12 I sent back since it hasn’t been refunded yet.
 
mzd said:
eh, not looking so good. Maybe my upgrade reversal is done, but I still can’t upgrade without first paying off the iPhone 12 I sent back since it hasn’t been refunded yet.
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You need to call AT&T, say ‘Loyalty department’ and then tell their rep you want the account freed so you can upgrade.
 
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