iPhone X Returning iPhone on upgrade program.

Discussion in 'iPhone' started by enrincon89, Sep 28, 2018.

  1. enrincon89 macrumors regular

    Joined:
    Apr 30, 2014
    #1
    Hello everyone,

    Has anyone return or exchange a defective iPhone with the iPhone Upgrade Program?
     
  2. sportykid2332 macrumors regular

    Joined:
    Apr 30, 2008
    #2
    I just exchanged the other day. I essentially returned the defective phone and purchased the new phone on a new upgrade program. Because it was within 30 days, there supposedly wasn’t another hard credit hit.
     
  3. off_piste macrumors 6502a

    Joined:
    Oct 25, 2015
    #3
    I’m going to have to do that to change sizes. Tried the Xs but I find myself still reaching for my 8+ due to the size. I don’t think I’m a fan of the narrow screen. Unfortunately there’s no Xs Max stock and it’s a couple weeks out.
     
  4. Wags macrumors 65816

    Joined:
    Mar 5, 2006
    Location:
    Nebraska, USA
    #4
    Return your iPhone and it cancels UP. An exchange would just get new.
     
  5. enrincon89 thread starter macrumors regular

    Joined:
    Apr 30, 2014
    #5
    How long did it took for your upgrade eligibility to reset and re order the new phone?
     
  6. Zetaprime macrumors 65816

    Joined:
    Dec 4, 2011
    Location:
    Ohio, US
    #6
    I received my upgrade kit on Tuesday, sent it out from the FedEx store on Wednesday, and on Thursday I got an email from Apple saying my trade-in was complete and the old loan was closed. The trade in was as smooth as the ordering and shipping of the new phone. This year Apple gets 5 stars.
     
  7. sportykid2332 macrumors regular

    Joined:
    Apr 30, 2008
    #7
    It was instant for me. They processed the return and then a few minutes later processed the new IUP purchase.
     

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6 September 28, 2018