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Returning my 2018 MacBook Pro 13"

Harlowgold1 said:
13" 2.7 I7 (16 RAM) and yes it get scorching hot.
[doublepost=1533636999][/doublepost]
Yes, I had Safari open and a video playing
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you have the new one for at least 24 hours? if yes, then its strange, my 15" is barely warm on just safari and video
 
Starlights said:
If possible set it up as a new machine and see if problem persists.
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I always set it up new, I've seen posts and complaints that using migration asst/time machine pulls too much stuff, where it breaks some things in the system preferences, etc.

I'd rather control how any data is migrating from my backup to the new machine, and I find it safer to install the apps. So far that process has worked well for me as a Mac owner of many eons.
 
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Starlights said:
Did you set it up as a new system or migrated stuff over from your previous Mac? If possible set it up as a new machine and see if problem persists. I would also suggest to turn Siri off to check for a day or two...
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It was set up as a new system - Thanks
 
Harlowgold1 said:
Follow up: Well my second 13" MacBook Pro arrived and this time I ordered the Core I7. Probably not a smart move, since I'm essentially paying for a 15". I was drawn to the 13" for the size and portability. Well it arrived, and the computer IS INCREDIBLY FAST and very responsive. I'm still having problems with the audio intermittently going off while watching a video. I assume this is a hardware/software issue. It's not bad, but who wants audio stuttering? The second issue is that the computer gets beyond warm, It get HOT! U had my laptop sitting on my desk and it felt like the papers underneath were ready to burst into flames. I know from experience, that heat kills the internals. I belief my choice of puttying an I7 w/Six cores in such diminuitive frame was unwise. I assume it's similar to the I9 in the 15". Not sure really what to do next. I know all of use are in love with chassis, but I'm worried it has become "Form over Function." Seems strange that I've had two 13" MBP's that drop audio while video is playing. Wondering if I should hold off until next year? Thanks all!
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Hi Jenny,

The i7 seems to have minimal performance improvements over the i5, largely due to the thermal constraints of the chassis. To that end when both machines are pushed the i7 (still only a 4 core on the 13") should get a fair bit hotter. If it seems much faster to you there was probably was something else at play besides the processor. I'd really suggest sticking with the i5 for better thermal performance/battery life this go-round.

As to the audio drops, those are related to the T2 issues (the coprocessor that drives the touchbar and now manages many system functions). It's a known problem right now and likely will be fixed in a supplemental update by Apple.
 
Harlowgold1 said:
13" 2.7 I7 (16 RAM) and yes it get scorching hot.
[doublepost=1533636999][/doublepost]
Yes, I had Safari open and a video playing
Click to expand...

My 2015 i7 with no dGPU used to do the same thing. Netflix or Youtube would just destroy the thermals...unbearable to touch.
 
Thank you Beau! I needed you advice a week ago!!!!


Beau10 said:
Hi Jenny,

The i7 seems to have minimal performance improvements over the i5, largely due to the thermal constraints of the chassis. To that end when both machines are pushed the i7 (still only a 4 core on the 13") should get a fair bit hotter. If it seems much faster to you there was probably was something else at play besides the processor. I'd really suggest sticking with the i5 for better thermal performance/battery life this go-round.

As to the audio drops, those are related to the T2 issues (the coprocessor that drives the touchbar and now manages many system functions). It's a known problem right now and likely will be fixed in a supplemental update by Apple.
Click to expand...
 
Jenny, I'm no expert but if I were you I would exchange again. I have the 15" i7, 2.6GHz model and this computer doesn't even get warm and I've only noticed the fans running once. I don't really push it, but have web surfed for a couple of hours and watched a few videos and it remains cool to the touch. If you are running Version 10:13:6 and it's getting that hot, I think I would try the i5 on the 13" or go with the 15". Good luck. It's a great computer when "it just works" or maybe I've just been lucky so far with this upgrade.
 
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I'm in the same boat. Returned my 13" 2018 MacBook pro (i7) as the fans kept going non stop when i had it connected to a 5k display and loaded a couple videos. Performance was sluggish.

My 2017 15" MacBook Pro handles the same load without a glitch. The 13" also gets heated a lot ( atleast the i7 does). Sent it back. Sticking with my 2017 MacBook pro for now.
 
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Harlowgold1 said:
Follow up: Well my second 13" MacBook Pro arrived and this time I ordered the Core I7. Probably not a smart move, since I'm essentially paying for a 15". I was drawn to the 13" for the size and portability. Well it arrived, and the computer IS INCREDIBLY FAST and very responsive. I'm still having problems with the audio intermittently going off while watching a video. I assume this is a hardware/software issue. It's not bad, but who wants audio stuttering? The second issue is that the computer gets beyond warm, It get HOT! U had my laptop sitting on my desk and it felt like the papers underneath were ready to burst into flames. I know from experience, that heat kills the internals. I belief my choice of puttying an I7 w/Six cores in such diminuitive frame was unwise. I assume it's similar to the I9 in the 15". Not sure really what to do next. I know all of use are in love with chassis, but I'm worried it has become "Form over Function." Seems strange that I've had two 13" MBP's that drop audio while video is playing. Wondering if I should hold off until next year? Thanks all!
Click to expand...

Have you tried resetting the SMC (System Management Controller)? Whenever my MacBook pro seems to be getting unusually warm (for no apparent reason) I try this first as well as resetting the PRAM. There is a new way to reset the SMC with these 2018 models:

How to reset the SMC on a Mac that has the Apple T2 chip
Follow these steps for Mac computers that have the Apple T2 chip:

  1. Choose Apple menu > Shut Down.
  2. After your Mac shuts down, press and hold its power button for 8 seconds.
  3. Release the power button, then wait a few seconds.
  4. Press the power button again to turn on your Mac.
I hope this might help!
 
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I feel, unless we push our hardware, we do not in any way need to upgrade to the new models, if we are on 2016 and above, at least. The moment we are pushing our hardware, then we would perhaps be very glad with the improvements in performance these new machines brought to the table.
 
macintoshmac said:
I feel, unless we push our hardware, we do not in any way need to upgrade to the new models, if we are on 2016 and above, at least. The moment we are pushing our hardware, then we would perhaps be very glad with the improvements in performance these new machines brought to the table.
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I was in my local Apple store last night and there was a 2017 nTB 13" displayed right next to a 2018 TB 13", so I got to play with both of them back and forth. On each, I loaded Safari and Pages and MS Word and a few other oddball programs, like Calendar and Maps, etc. And let me tell you, the speed difference between the two was minimal--both computers were incredibly snappy, programs loaded near instantly. The 2018 was definitely faster, mind you, but for everyday use, it was hardly noticeable; the 2017 easily kept up with the 2018.

But I get it, if you're doing something power-hungry that requires four cores, ok, the 2018 wins. But if you're just Joe Bob nobody like me, and all you're doing is word processing and surfing the web and even Photoshop work, I think the 2017 is absolutely fine. Or even the 2016.

I will say this, I did definitely notice the effect True Tone has on the display quality. The whites on the 2017 display were slightly blue, but on the 2018 the whites were as white as my butt. Seriously, there was a big difference in the hue of each respective display, but in the Apple store, they've got big fluorescents all over the roof, and I think that's where True Tone really shines. At home, there may be no discernible difference at all. My ten cents.
 
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lambertjohn said:
I was in my local Apple store last night and there was a 2017 nTB 13" displayed right next to a 2018 TB 13", so I got to play with both of them back and forth. On each, I loaded Safari and Pages and MS Word and a few other oddball programs, like Calendar and Maps, etc. And let me tell you, the speed difference between the two was minimal--both computers were incredibly snappy, programs loaded near instantly. The 2018 was definitely faster, mind you, but for everyday use, it was hardly noticeable; the 2017 easily kept up with the 2018.

But I get it, if you're doing something power-hungry that requires four cores, ok, the 2018 wins. But if you're just Joe Bob nobody like me, and all you're doing is word processing and surfing the web and even Photoshop work, I think the 2017 is absolutely fine. Or even the 2016.

I will say this, I did definitely notice the effect True Tone has on the display quality. The whites on the 2017 display were slightly blue, but on the 2018 the whites were as white as my butt. Seriously, there was a big difference in the hue of each respective display, but in the Apple store, they've got big fluorescents all over the roof, and I think that's where True Tone really shines. At home, there may be no discernible difference at all. My ten cents.
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and then the price difference is so small that it would be a shame not to get a brand new model, +2cores, improved keyboard, speakers, etc.
 
Harlowgold1 said:
I'm still having problems with the audio intermittently going off while watching a video.
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Do another action such as listening to music, or something that keeps the speakers actively going for extended periods of time, if the audio turns off during those actions, its probably hardware. If this issue only occurs on youtube, then it may be software.

I don't know if you tried a different browser as well, and I'm making an assumption that when you say watching a video, its youtube. I didn't read every post, so I may have missed some important facts.
 
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lambertjohn said:
I was in my local Apple store last night and there was a 2017 nTB 13" displayed right next to a 2018 TB 13", so I got to play with both of them back and forth. On each, I loaded Safari and Pages and MS Word and a few other oddball programs, like Calendar and Maps, etc. And let me tell you, the speed difference between the two was minimal--both computers were incredibly snappy, programs loaded near instantly. The 2018 was definitely faster, mind you, but for everyday use, it was hardly noticeable; the 2017 easily kept up with the 2018.

But I get it, if you're doing something power-hungry that requires four cores, ok, the 2018 wins. But if you're just Joe Bob nobody like me, and all you're doing is word processing and surfing the web and even Photoshop work, I think the 2017 is absolutely fine. Or even the 2016.

I will say this, I did definitely notice the effect True Tone has on the display quality. The whites on the 2017 display were slightly blue, but on the 2018 the whites were as white as my butt. Seriously, there was a big difference in the hue of each respective display, but in the Apple store, they've got big fluorescents all over the roof, and I think that's where True Tone really shines. At home, there may be no discernible difference at all. My ten cents.
Click to expand...

Well, side by side, there is sure to be a great enough difference to tempt anyone towards the new notebooks.
 
Thank you all! I know my thread must sound like I'm an inept or paranoid customer. To only run Safari and have Word open should not create this kind of heat (at least in my mind). I can't help but wonder how the new membrane around each key on the keyboard can withstand the temperatures I am experiencing. I love Apple, but based on my experience, I will wait and hope these issues are resolved.
 
lambertjohn said:
But I get it, if you're doing something power-hungry that requires four cores, ok, the 2018 wins. But if you're just Joe Bob nobody like me, and all you're doing is word processing and surfing the web and even Photoshop work, I think the 2017 is absolutely fine. Or even the 2016.
Click to expand...
The 2017 absolutely would have been fine for me in terms of speed. But my big fear was getting caught in a cycle of repeatedly having to send the machine off to Apple for keyboard replacement, then at the end of 4 years being stuck with a machine with a malfunction-prone keyboard that was so expensive to fix that it wouldn't make financial sense. Of course, there's no guarantee that the 2018 won't suffer from the same issue, but I decided to put my faith in the membrane. 🙂
 
mcaswell said:
The 2017 absolutely would have been fine for me in terms of speed. But my big fear was getting caught in a cycle of repeatedly having to send the machine off to Apple for keyboard replacement, then at the end of 4 years being stuck with a machine with a malfunction-prone keyboard that was so expensive to fix that it wouldn't make financial sense. Of course, there's no guarantee that the 2018 won't suffer from the same issue, but I decided to put my faith in the membrane. 🙂
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I love the 2018 keyboard and thought the membrane was a great fix. Just worried with the heat I was experiencing how it would hold up. Best wishes with. your computer!
 
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