Dear Customer,
Thank you for reaching out to us. Could you please provide the email address you used to contact us or your order number? It's possible your email might have been sorted into our spam folder, which is why you haven’t received a response yet.
We sincerely apologize for the inconvenience caused by the shipping delay and any frustration this may have brought. Please rest assured that customer satisfaction is our top priority, and we will do our best to resolve this issue as quickly as possible.
Thank you for your understanding and cooperation.
Best regards.