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rMB NOT WORKING

D

destine2grow

macrumors member
Original poster
Sep 15, 2014
95
41
So I woke up to this screen. Called AppleCare and they could not resolve the issue now I am headed to the local ARS. I might be getting the rMBP. It's heavier and has more power than I need but I don't need these issues. If they have another rMB in stock I might exchange it. I am really disappointed. I think FileVault may have played a role but I am not an expert. I will let you know what the genius had to say.

So I have to return the rMB and the ARS does not have any in stock. It will take 4-6wks to get another one. Not to mention the packaging slip is the wrong one. (I never open the packaging slip) and the specialist didn't notic me it when processing the refund, which means I have a didffernt serial number from what is showing. I have decided to just purchase a rMBP and call it a day!

I have never had any issues with any of my Apple products and I still adore them but I really do not like the way this product was launch. Not to mention the specialist thinks the rMB are made to order.

No Apple bashing from me... I will most likely purchase the second version of the rMB.
 

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A lot of people are experiencing either a serious delay or a hang during setup. Sometimes waiting solves it. I got impatient and rebooted to Internet Recovery and installed a virgin copy of 10.10.3 after erasing the disk. All was fine then. If you like the rMB and think it will work for you, I'd persevere a little.
 
thanks for your comment however it's definitely not anything to do with setup. I played a little of Sims and did all the basics. however this morning it stop working.
 
When I first set mine up I experienced that delay, but not the screen icon. I wonder if the new update addresses this?
 
destine2grow said:
So I woke up to this screen. Called AppleCare and they could not resolve the issue now I am headed to the local ARS. I might be getting the rMBP. It's heavier and has more power than I need but I don't need these issues. If they have another rMB in stock I might exchange it. I am really disappointed. I think FileVault may have played a role but I am not an expert. I will let you know what the genius had to say.
Click to expand...

Have you tried Internet Recovery ? The initial 10.10.2 software image was specific to the MacBook 10.10.3 is universal and encompasses the MacBook.

Q-6
 
burgman said:
What did you read to think that?
Click to expand...

The reason why I believe it has something to do with FileVault it's because I remember before I shut it down there was a message that popped up about FileVault but I do not recall the message.

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Queen6 said:
Have you tried Internet Recovery ? The initial 10.10.2 software image was specific to the MacBook 10.10.3 is universal and encompasses the MacBook.

Q-6
Click to expand...

No I haven't but I will deathly give it a try
 
Mine came in Dead on Arrival. The computer wouldn't charge and after a PMC reset instructed by Apple support, the laptop is now officially dead. It won't even turn on. Why would I put up with this and not even get compensated for being an early adopter..... Simple.... Apple DOES NOT CARE...
 
Vixus said:
Mine came in Dead on Arrival. The computer wouldn't charge and after a PMC reset instructed by Apple support, the laptop is now officially dead. It won't even turn on. Why would I put up with this and not even get compensated for being an early adopter..... Simple.... Apple DOES NOT CARE...
Click to expand...

So they aren't working with you to exchange? Any time I've had a problem with a computer under warranty I have a box on my porch the next day.
 
Vixus said:
Mine came in Dead on Arrival. The computer wouldn't charge and after a PMC reset instructed by Apple support, the laptop is now officially dead. It won't even turn on. Why would I put up with this and not even get compensated for being an early adopter..... Simple.... Apple DOES NOT CARE...
Click to expand...

SMC Reset, right?
 
destine2grow said:
No I haven't but I will deathly give it a try
Click to expand...

Well, let's hope you get results better than that. :D Who programs these spellcheckers, anyway? :eek:

Internet recovery is definitely worth a try if you have a decent internet connection. It will download a virgin copy of OS X from Apple's servers.

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Vixus said:
Mine came in Dead on Arrival. The computer wouldn't charge and after a PMC reset instructed by Apple support, the laptop is now officially dead. It won't even turn on. Why would I put up with this and not even get compensated for being an early adopter..... Simple.... Apple DOES NOT CARE...
Click to expand...

That is the refrain here, so it must be true. Every new product introduction brings an avalanche of announcements of TEOTWAWKI. The funny thing is that there are many more Apple haters here than on any Windows forum I participate in.
 
Apple will replace it....

Vixus said:
Mine came in Dead on Arrival. The computer wouldn't charge and after a PMC reset instructed by Apple support, the laptop is now officially dead. It won't even turn on. Why would I put up with this and not even get compensated for being an early adopter..... Simple.... Apple DOES NOT CARE...
Click to expand...

No questions asked for any issue in the first 14 days, even give you a refund if you just don't like it. How is this not caring??

All electronics have failures, all electronics companies ship things that are D.O.A. it is the nature of the beast and apple are very good at doing their best to sort these issues out as quickly and with as little fuss as possible.

Why should you be compensated for being an early adopter?? If anything you are paying more for it and taking a risk that there are problems with the new product. This is the same for all electronics and is a risk you take when not waiting.

It is your choice to be an early adopter, if you don't like those risks then wait before you order a new computer....
 
Samuelsan2001 said:
No questions asked for any issue in the first 14 days, even give you a refund if you just don't like it. How is this not caring??

All electronics have failures, all electronics companies ship things that are D.O.A. it is the nature of the beast and apple are very good at doing their best to sort these issues out as quickly and with as little fuss as possible.

Why should you be compensated for being an early adopter?? If anything you are paying more for it and taking a risk that there are problems with the new product. This is the same for all electronics and is a risk you take when not waiting.

It is your choice to be an early adopter, if you don't like those risks then wait before you order a new computer....
Click to expand...
Seems so obvious to most adults, just get a fricken refund. Much better to whine on a forum I guess. :rolleyes:
 
In fairness, you'd like to think that there would not be units with problems, but in real life you know it happens. It can happen to an established product as well as a new introduction. Hopefully this is not a pattern. There probably haven't been enough units received to reach any conclusions.
 
Samuelsan2001 said:
No questions asked for any issue in the first 14 days, even give you a refund if you just don't like it. How is this not caring??

All electronics have failures, all electronics companies ship things that are D.O.A. it is the nature of the beast and apple are very good at doing their best to sort these issues out as quickly and with as little fuss as possible.

Why should you be compensated for being an early adopter?? If anything you are paying more for it and taking a risk that there are problems with the new product. This is the same for all electronics and is a risk you take when not waiting.

It is your choice to be an early adopter, if you don't like those risks then wait before you order a new computer....
Click to expand...

You're right, I chose to be an early adopter and therefore, I feel I should be given more care if they want me to remain an early adopter of their products going forward.

I called Apple support and it looks like they are going to call stores around my area to see if they have any for exchange (which I doubt considering that no stores have them). Plus, I got someone working on the night shift on support so she will only do this when her shift starts (i.e. Post 2pm). I don't understand why they can't just ship me another one overnight rather than going through this series of charades to figure out they don't have one. Why is exchanging it to a store a better alternative than just shipping me a new one is mind boggling.
 
Vixus said:
You're right, I chose to be an early adopter and therefore, I feel I should be given more care if they want me to remain an early adopter of their products going forward.

I called Apple support and it looks like they are going to call stores around my area to see if they have any for exchange (which I doubt considering that no stores have them). Plus, I got someone working on the night shift on support so she will only do this when her shift starts (i.e. Post 2pm). I don't understand why they can't just ship me another one overnight rather than going through this series of charades to figure out they don't have one. Why is exchanging it to a store a better alternative than just shipping me a new one is mind boggling.
Click to expand...

I actually wouldn't be surprised if they have exchange units in the stores even without salable inventory. There were reports from some stores that there were boxes in their inventory area, so perhaps that explains that. Let us know - good luck.
 
burgman said:
Seems so obvious to most adults, just get a fricken refund. Much better to whine on a forum I guess. :rolleyes:
Click to expand...

I want the product that I was promised on the date that I was promised. That's all. A refund is not the solution I'm looking for. It would only make sense if I can get my money and spend it elsewhere, but in this situation, I can't. I'm just frustrated that I got a lemon.
 
Vixus said:
You're right, I chose to be an early adopter and therefore, I feel I should be given more care if they want me to remain an early adopter of their products going forward.

I called Apple support and it looks like they are going to call stores around my area to see if they have any for exchange (which I doubt considering that no stores have them). Plus, I got someone working on the night shift on support so she will only do this when her shift starts (i.e. Post 2pm). I don't understand why they can't just ship me another one overnight rather than going through this series of charades to figure out they don't have one. Why is exchanging it to a store a better alternative than just shipping me a new one is mind boggling.
Click to expand...

Because :

1) It would be much faster for you to get one in a nearby Apple Store if possible

2) They don't have them in stock for shipping. Have you not heard about the 4-6 weeks delay ?

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Vixus said:
You're right, I chose to be an early adopter and therefore, I feel I should be given more care if they want me to remain an early adopter of their products going forward.
Click to expand...

Entitled, much ?
 
newellj said:
I actually wouldn't be surprised if they have exchange units in the stores even without salable inventory. There were reports from some stores that there were boxes in their inventory area, so perhaps that explains that. Let us know - good luck.
Click to expand...

Yes your right Apple does hold specific stock for DOA etc, makes sense as it turns a bad situation around and generates positive feedback for Apple.

Q-6
 
Exactly

Vixus said:
I want the product that I was promised on the date that I was promised. That's all. A refund is not the solution I'm looking for. It would only make sense if I can get my money and spend it elsewhere, but in this situation, I can't. I'm just frustrated that I got a lemon.
Click to expand...

You are frustrated you got a lemon and whinging about apple when from all reports they are doing all they can to help.

You are complaining about a fact of modern life, all companies do their best to stop these things happening but they'll never stop it completely.

Take a chill pill and be a bit more philosophical, there are far more things to worry about than your new toy taking a few more days to get to you!!!
 
Vixus said:
I want the product that I was promised on the date that I was promised. That's all. A refund is not the solution I'm looking for. It would only make sense if I can get my money and spend it elsewhere, but in this situation, I can't. I'm just frustrated that I got a lemon.
Click to expand...
As we all do, the difference is most don't whine for compensation over what we paid when a computer fails. The Apple doesn't care is a childish rant. Why can't you get a refund?
 
I would boot into Internet Recovery, Command R or Command Option R, and reinstall a new version of Mac OS X.
 
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