rMBP after 14 months use is dead

Eduardot

macrumors regular
Original poster
Mar 30, 2013
106
5
got it on the 22 february 2013, so it is out of warranty.
Suddenly after playing a youtube video, the computer after 14 months of very well care and only one user, froze on the reboot 3 beeps and nothing done to it will make it come back. Apple service support is a problem related to memory unseated? but in this model it is soldered to the motherboard.
What am i to do, i am hoping the apple service center will be able to get it back to life without any significant monetary cost.

In the last two years i have had 2 iphone 4s had to exchange one out of warranty, one imac got it changed out of warranty and one rMBP also exchanged out of warranty. These 3 items only 2 an iphone and the imac had hardware problems.
Apart i have bought three ipads and two more iphones 5s.
So out of 8 apple items 3 have failed. Almost 50% failure.

Wow..........
 

brdeveloper

macrumors 68020
Apr 21, 2010
2,472
161
Brasil
Sad... I'll buy Apple Care soon because I use my rMBP for intensive computing tasks, so I don't expect I'll have it free from any logic board problem within 3 years.
 

827538

macrumors 65816
Jul 3, 2013
1,236
1,075
got it on the 22 february 2013, so it is out of warranty.
Suddenly after playing a youtube video, the computer after 14 months of very well care and only one user, froze on the reboot 3 beeps and nothing done to it will make it come back. Apple service support is a problem related to memory unseated? but in this model it is soldered to the motherboard.
What am i to do, i am hoping the apple service center will be able to get it back to life without any significant monetary cost.

In the last two years i have had 2 iphone 4s had to exchange one out of warranty, one imac got it changed out of warranty and one rMBP also exchanged out of warranty. These 3 items only 2 an iphone and the imac had hardware problems.
Apart i have bought three ipads and two more iphones 5s.
So out of 8 apple items 3 have failed. Almost 50% failure.

Wow..........
I'm not saying you are lying or trolling but all I can say is from my experience Apple products have been close to infallible in my house hold.

iPod Mini
iPod Video
iPod Nano
2 x iPhone 3GS
4 x iPhone 4S
iPhone 5C
iPhone 5S
Retina Macbook Pro
iPad 2
iPad Mini

I had an iPhone 3GS fail after two years of use due to supposed water damage which I admit I wasn't best pleased about as I never recalled sending it swimming.
iPod Nano broke but was replaced without issue.

Everything else has worked perfectly, that's a 2/14 failure rate. Compared to say my sister and her Blackberries which honestly broke every 4 months or a couple of Dell laptops which were pretty unreliable I would say Apple has an amazing reliability record both personal experience and overall. I don't know how well you treat your gadgets but everything will break after enough abuse. I treat mine well and they've been great, I'll continue buying Apple until proven otherwise. I have an extended Apple warranty (for free because I'm a student) so I feel pretty happy about using my laptop as intended and so far I haven't had to use the warranty.

I seriously doubt Android devices and any other consumer laptops have a better reliability record. Personally having such an expensive device necessitates having a warranty but thats just me.
 

FuNGi

macrumors 65816
Feb 26, 2010
1,112
28
California
Bummer. Take it to a certified repair technician to at least diagnose the problem. Having it repaired may not cost too much (relative to a new machine).

I still have 7 mo. to decide to add Applecare on my rMBP. I currently have accident protection at $170/year. My plan to throw my laptop in the bathtub if it stops working seems somehow unethical.:rolleyes:
 

Ann P

macrumors 68020
Jun 29, 2009
2,309
9
California
We have two 2010 MBP's at home. Both still going strong! (Knock on wood)

I'm debating between a MBA or rMBP, but from what I see, the retina models seem to have a lot of issues. :confused:
 

sjinsjca

macrumors 68020
Oct 30, 2008
2,057
395
tempted to get applecare on my rMBP after reading that
It's always a good idea for mission-critical laptops that see heavy use, regardless of brand. I went through Lenovo's equivalent on two machines before getting my first MBP (and now I'm on my third). So that's five machines with extended warranties that paid for themselves with replacement keyboards, display backlights, batteries and power supplies that gave up their ghost after too many frequent flyer miles.

Well worth the money.

Having said that, Apple has very good prices for repairing/refurbishing out-of-warranty machines. So, I'm hoping OP's experience is not too bad.
 

Traverse

macrumors 604
Mar 11, 2013
6,727
2,925
Here
tempted to get applecare on my rMBP after reading that
Exactly my thoughts. I'm thinking I'll get it soon! :apple:
Sad... I'll buy Apple Care soon because I use my rMBP for intensive computing tasks, so I don't expect I'll have it free from any logic board problem within 3 years.
I think it is a good investment. My logic board failed in a 2011 15" MBP and when they fixed it they messed up the ports, hinge, and unibody. They fixed it again.

All in all they put $1500 of labor/parts into it (my AppleCare had 90 days left:eek:). I'd say that $350 was a good investment. The LB alone was $500
 

princealyy

macrumors regular
Mar 27, 2011
128
3
I think it is a good investment. My logic board failed in a 2011 15" MBP and when they fixed it they messed up the ports, hinge, and unibody. They fixed it again.

All in all they put $1500 of labor/parts into it (my AppleCare had 90 days left:eek:). I'd say that $350 was a good investment. The LB alone was $500
Well they messed something up ... Otherwise they did the logic board.

But I will probably be getting the AppleCare.
 

BrettApple

macrumors 65816
Apr 3, 2010
1,098
375
Heart of the midwest
We have two 2010 MBP's at home. Both still going strong! (Knock on wood)

I'm debating between a MBA or rMBP, but from what I see, the retina models seem to have a lot of issues. :confused:
That seems to be what I've been getting out of threads like these. :(

I recently upgraded from a late '08 MacBook to a 2010 15" MBP. Great machine. I maxed out the RAM and put an SSD in it along with a large HDD in place of the SuperDrive (all from my old MB). One thing I can't have in an rMBP or MBA is 1.5-2TB of local storage, along with the speed benefits of an SSD.

Though I'd love to have USB 3.0, Thunderbolt, Retina display, and a better GPU than the 330m. But for the cost, speed, and incredible reliability. I think I'll hold on to it for a while. Still got a 2008 Black MacBook in daily use. Near zero GPU power, but everything else is a breeze, still on Snow Leopard too, three months of uptime :cool:
 

JoeG4

macrumors 68030
Jan 11, 2002
2,663
167
Bay Area, Ca.
I've never had an apple product outright die on me, but I've had plenty with quality issues and/or parts that broke during their life. Plenty of those. I wouldn't be that surprised if he's had a few duds.

I highly suggest going to an apple store and being kind but pushy about getting it fixed. Good luck man!
 

KUguardgrl13

macrumors 68020
May 16, 2013
2,485
109
Kansas, USA
I've never had an apple product outright die on me, but I've had plenty with quality issues and/or parts that broke during their life. Plenty of those. I wouldn't be that surprised if he's had a few duds.

I highly suggest going to an apple store and being kind but pushy about getting it fixed. Good luck man!
Same here. My 09 MBP has had SATA cable and hard drive issues, but my rMBP, iPhone 5, and iPod Classic have been fine.

For those looking at this as shopping advice, OP has a Feb. 2013 model which was better than the 2012 models, but not as improved as the October 2013 or what we can hope for in 2014.
 

infernohellion

macrumors 6502
May 14, 2006
395
14
København
Hope Apple would go out of their way to assist. That could happen in certain case where the problem couldn't be diagnosed or determined.

All my Apple laptops are still going strong so far since the move to Intel chips. However, iPods and iPhones die after 1.5 years of use.
 

simonsi

macrumors 601
Jan 3, 2014
4,849
716
Auckland
got it on the 22 february 2013, so it is out of warranty.
Suddenly after playing a youtube video, the computer after 14 months of very well care and only one user, froze on the reboot 3 beeps and nothing done to it will make it come back. Apple service support is a problem related to memory unseated? but in this model it is soldered to the motherboard.
What am i to do, i am hoping the apple service center will be able to get it back to life without any significant monetary cost.

In the last two years i have had 2 iphone 4s had to exchange one out of warranty, one imac got it changed out of warranty and one rMBP also exchanged out of warranty. These 3 items only 2 an iphone and the imac had hardware problems.
Apart i have bought three ipads and two more iphones 5s.
So out of 8 apple items 3 have failed. Almost 50% failure.

Wow..........
Why Wow? Apple's user base is so large that this will happen. Somewhere there is someone with a worse history than you, but for every million users there are 1-in-a-million cases such as this. Don't make the mistake of thinking your experience can be extrapolated to the average Apple customer, it isn't and if it was Apple would go out of business in short order.

Fortunately the overwhelming experience is zero problems.....
 

Eduardot

macrumors regular
Original poster
Mar 30, 2013
106
5
Apple Care

I know my experience is not the median situation for all apple users. If it was they be out of business.
It does points to the necessity and importance of apple care. unfortunately i could not have apple care for this machine.
Because of a long labor day weekend here, i will be taking the rMBP to the local dealear and see if it can be fixed.
Thanks for the input and the advice.

Be well guys.
 

Daniele Mnn

macrumors newbie
Jan 2, 2014
22
3
I'm sorry for your laptop, I hope apple will be good to you in this occasione.
Luckily in europe we have 2 years of warranty by law.
 

Eduardot

macrumors regular
Original poster
Mar 30, 2013
106
5
Update

After a visit to the apple reseller, the final tech diagnosis was a failed logic board.
Only after 14 months of usage, only by me.

I still owe one year credit on the laptop because i took it out on credit.

I am writing at this moment to Tim Cook to see if Apple has any solution or alternatives.

So definitely DEAD after only 14 months of use.............:apple::eek::mad:
 

Hieveryone

macrumors 601
Apr 11, 2014
4,147
1,473
USA
After a visit to the apple reseller, the final tech diagnosis was a failed logic board.
Only after 14 months of usage, only by me.

I still owe one year credit on the laptop because i took it out on credit.

I am writing at this moment to Tim Cook to see if Apple has any solution or alternatives.

So definitely DEAD after only 14 months of use.............:apple::eek::mad:
Was the logic board failure due to water damage?
 

Eduardot

macrumors regular
Original poster
Mar 30, 2013
106
5
No water damage

The laptop was kept in pristine condition never ill treated. It just stopped working the apple store guys told me it was a logic board failure that the repairs were $2000 and that they did not recommend any repairs!

No water no dropings no accidents, it just died!
 

twingo

macrumors regular
Jul 3, 2009
118
0
Apple should help him out, because he sold a lot of apple care protection plans with this thread.
 

YanniDepp

macrumors 6502
Dec 10, 2008
487
34
Are you in the US? Because if you're in Europe, you could easily claim a fault like this on the mandatory consumer warranty.

For most of Europe it's 2 years. In England, it's 6 years and in Scotland, it's 5 years.