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rMBP after 14 months use is dead

It becomes apparent that after commenting and explaining my experience with my Apple Hardware, and the unfortunate situations that as international users have to meddle with, without the need to be bashful ungrateful or disrespectful, our comments have apparently inflamed some users in the forum. I take the opportunity to thank all those who showed support, advice and positive comments. I also want to thank the Site and the Helpful Gentlemen on it that offer advice and assistance when asked and with great knowledge.

I am an Apple hardware and software user, that Loves his equipment, and takes pride in taking care of it.

Take care of your thoughts when you are alone.
Take care of your words when you are with people.

Thank You For all your help.
I will update the repairs and the state of the rMBP.
 
Eduardot said:
It becomes apparent that after commenting and explaining my experience with my Apple Hardware, and the unfortunate situations that as international users have to meddle with, without the need to be bashful ungrateful or disrespectful, our comments have apparently inflamed some users in the forum. I take the opportunity to thank all those who showed support, advice and positive comments. I also want to thank the Site and the Helpful Gentlemen on it that offer advice and assistance when asked and with great knowledge.

I am an Apple hardware and software user, that Loves his equipment, and takes pride in taking care of it.

Take care of your thoughts when you are alone.
Take care of your words when you are with people.

Thank You For all your help.
I will update the repairs and the state of the rMBP.
Click to expand...

You are right that it is foolish to get into stupid debates--sorry. Good luck with your computer! I'm glad Apple is actually being responsive and helpful with you.
 
Update

Apple:
After sending the laptop to an USA based Apple Store, gave me a fixed price for the repairs of my dead rMBP.
It has been fixed, took them 5 days, and is being shipped back to me by a Cousin that handled the receiving taking and resending the laptop to me.
I am expecting to have it in my hands by thursday June 5, this week.

After tryouts and reinstalling, I will post again the results.

The good, the local reseller charged US $ 2000.00 to fix it.
Apple USA charged US $ 339. Shipping and handling to and from my city is around US $ 175.00.

The only unfortunate thing is that in this country Honduras, Apple care does not cover any Apple hardware. You only get the one year warranty. You will not be sold apple care in Honduras. :)
 
I think this is stupid. Things like this that you buy should always last at least 3 years even with heavy usage. If anything goes wrong with the computer within 3 years you just tell Apple, hey my piece of **** isn’t working and they have to fix it; as long as the error isn’t caused by abnormal usage from the customer.
 
That's unfortunate... I've had my Macbook Pro 17 inch for almost 5 years now, not a single failure, same for my Wife's. The only thing that broke almost every 18 months was the power brick. always had to buy a new one. both the ones that came with the Macbook pros broke the same week. But then again, Apple doesn't make those accessories.
 
Traverse said:
I think it is a good investment. My logic board failed in a 2011 15" MBP and when they fixed it they messed up the ports, hinge, and unibody. They fixed it again.

All in all they put $1500 of labor/parts into it (my AppleCare had 90 days left:eek:). I'd say that $350 was a good investment. The LB alone was $500
Click to expand...

Note below is what you would have paid. Don't believe that logic board was $500 crap that they sometimes quote, as you're unlikely to pay per component for repairs. They don't cover things like battery service as batteries are consumable parts. Applecare is limited in that regard too.

Eduardot said:
Apple:
After sending the laptop to an USA based Apple Store, gave me a fixed price for the repairs of my dead rMBP.
It has been fixed, took them 5 days, and is being shipped back to me by a Cousin that handled the receiving taking and resending the laptop to me.
I am expecting to have it in my hands by thursday June 5, this week.

After tryouts and reinstalling, I will post again the results.

The good, the local reseller charged US $ 2000.00 to fix it.
Apple USA charged US $ 339. Shipping and handling to and from my city is around US $ 175.00.

The only unfortunate thing is that in this country Honduras, Apple care does not cover any Apple hardware. You only get the one year warranty. You will not be sold apple care in Honduras. :)
Click to expand...

That would be depot repair. If there aren't signs of abuse and you're out of warranty, they typically offer something flat rate. If it has water or impact damage, they don't offer that. Sorry to hear you got hit so hard on shipping.
 
I would call it bad luck. I never had a problem with any of the Apple Macbooks I bought. My 2009 MBP 13" running raid with 2 SSD drives runs like a champ until today. Fast and good with no crashes.
 
update

The Apple representative told me two problems:

Logic Board failure - replaced logic board
Heat sink replacement also

Still waiting for the machine to arrive hope it works ok.

Thanks to you all for the input.
 
Check your credit card, some offer extensions to warranties. Amex has saved my bacon on a number of occasions.
 
Eduardot said:
The Apple representative told me two problems:

Logic Board failure - replaced logic board
Heat sink replacement also

Still waiting for the machine to arrive hope it works ok.

Thanks to you all for the input.
Click to expand...

Good luck to you, I hope your repaired machine lasts a long time. That really stinks about apple care. Why won't they sell it to users in other countries? I mean, they'll happily sell you the device.... Right? Makes no sense to me.
 
s2mikey said:
Good luck to you, I hope your repaired machine lasts a long time. That really stinks about apple care. Why won't they sell it to users in other countries? I mean, they'll happily sell you the device.... Right? Makes no sense to me.
Click to expand...

Well Apple itself doesn't sell Macs in that country (not even online, I believe). So it wouldn't make sense for them to set up infrastructure to handle repairs. It would be up to the reseller to offer extended warranties, and it is up to the countries government to impose reasonable consumer protection laws.
 
yjchua95 said:
In some countries, official Apple Stores do not exist (like in Malaysia, for instance). Only Apple Resellers (third-party stores authorized by Apple to sell Apple products) exist in place of official Apple Stores.

In Malaysia, there are Apple Resellers such as Mac City, and Apple Premium Resellers such as Machines. Personally, I find all the staff in APRs and ARs very snobbish and arrogant, so I never buy Apple products from them, but through the Apple online store instead (besides, the stores never stock anything other than the lowest end models).
Click to expand...

Welcome to Bolehland...!

The last I checked, Premium Resellers are required to carry all standard configuration models, that include high-end models. The only models they couldn't carry are BTO models.

Btw, there's no point mentioning Mac City or Machines or whatever, how many do you suspect in here are from Bolehland...?
 
Received the rMBP

I just received the rMBP from a USA Apple Repair site.

As i've told before I got a Flat Rate repair. The logic board and the heat sink were replaced. There were NO SIGNS of any major cosmetic issues.

And the Macbook is running as new.

Thanks to all of you for posting commenting and suggesting.

I am very glad to have my Laptop back and I hope it will not be gibing me any further problems.

Be Well.
 
Thanks for giving us the update. I hate it when people start threads and never explain the resolution to their problem.

And yeah, that "Saint.Icon" guy was a total jerk to you in this thread. Thanks for coming back anyway.
 
Any Mac over $1500 that I plan on keeping for more then a year I always get AppleCare on. Im glad you got your Mac back in working order though.
 
So you have the motherboard just die 14 months after purchase and you have to actually pay for the thing to be fixed? I'd say both Apple's handling of this and your local consumer protection laws suck, big time.

Here in Europe the official warranty is still that one year (except for Italy where they forced Apple to increase it to two), but Apple generally fixes stuff like that for at least 3 years after purchase and even then most regular home insurances cover for it (thou with age reductions for every year you've owned it).

Only failure of an Apple product that I've had was part of the Nvidia GPU failure epidemic (had my machine diagnosed, fixed and ready for pickup in less than 48 hours) and the one time I dropped my machine my insurance reimbursed me for buying a new one.
 
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