rMBP after 14 months use is dead

[iamMacPerson]

This is why I always buy AppleCare. Unfortunately, I have had many issues like this with my MacBook Pros. I've been through 5, ranging from 2009-2013 and of those 5, 3 were replacements. Each machine went through thousands of dollars in repairs before Apple finally replaced them. All were either logic board issues or a careless and sloppy Genius install.

Same with my iPhone. I have had 3 models (4, 5, 5s), and the 5 was the most problematic one I have seen yet. I had 15 replacements before Apple offered to replace it with a 5s if I traded them my phone and paid the subsidy price.

The only one device I have had almost no issues with are iPads. I have had 3 models of the iPad (1st Gen, 2, and mini 1st Gen). Of those 3, only 1 was replaced (the iPad 2). It was replaced 2 times due to screen issues (original had horrible light bleed, the other had a defective LCD panel where I could see this one green dot that was about an inch in diameter), otherwise the others were fine.

Point being, I've been in your shoes. I have come to realize, they are electronics, and they have issues. If you are in the US or Canada, call AppleCare and ask to speak with customer relations. Tell them your case, and ask if they could replace your logic board. Usually, since you are only 2 months outside of warranty, they should have no issue covering the defect but your milage may vary.

 

[simonsi]

The laptop was kept in pristine condition never ill treated. It just stopped working the apple store guys told me it was a logic board failure that the repairs were $2000 and that they did not recommend any repairs!

No water no dropings no accidents, it just died!

Some electronics failures are like that. Good news is it is likely to be a latent issue from manufacturing so the OP should claim that if in Europe.

 

[Nukemkb]

Have you checked prices aftermarket? I use missionrepair folks. I am a happy customer.

 

[Eduardot]

The local Apple Reseller, JETSTEREO, DID NOT OFFER ANY SOLUTIONS!. Just you are out of warranty, your logic board is the problem, the repairs are $2000.00.
No offer to call Apple USA to see if I could be helped.
I am in Central America, Honduras.
I have had quite a number of laptops, HP, ASUS, this is the first time a Lappy dies on me. Taking into account the way I take care of things, It's massively wrong.

 

[Saint.Icon]

The local Apple Reseller, JETSTEREO, DID NOT OFFER ANY SOLUTIONS!. Just you are out of warranty, your logic board is the problem, the repairs are $2000.00.
No offer to call Apple USA to see if I could be helped.
I am in Central America, Honduras.
I have had quite a number of laptops, HP, ASUS, this is the first time a Lappy dies on me. Taking into account the way I take care of things, It's massively wrong.

So instead of relying on someone to hold your hand, pick up the phone and call one of Apple's numerous customer service lines yourself. It's not hard.

I'd suggest behaving maturely and politely on the phone rather than ranting and raving like a child, as you have been throughout this thread. It will get you way further when you're not treating a customer service person, who has nothing to do with your issue, like garbage.

Further, you seem to have a track record of multiple hardware issues. It's rare to see that kind of track record, and while you use it as an excuse to further bash Apple (while simultaneously trying to get something for nothing from them, an out of warranty repair/replacement), it really just sounds like you don't take care of your hardware.

 

[marivaux]

rather than ranting and raving like a child, as you have been throughout this thread. It will get you way further when you're not treating a customer service person, who has nothing to do with your issue, like garbage.

Actually, I'd say it's you who is acting in an entirely pubescent way. The OP is upset, like anyone would be, that he was told by his local Apple repair place that a repair to his new-ish and just-out-of-warrantee computer would be $2000. It's also ridiculous to say that he must not take good care of his equipment-me and my wife have had to have a couple of duds replaced; we were lucky they were still under warrantee/Applecare.

 

[Saint.Icon]

Actually, I'd say it's you who is acting in an entirely pubescent way. The OP is upset, like anyone would be, that he was told by his local Apple repair place that a repair to his new-ish and just-out-of-warrantee computer would be $2000. It's also ridiculous to say that he must not take good care of his equipment-me and my wife have had to have a couple of duds replaced; we were lucky they were still under warrantee/Applecare.

I'm not saying he shouldn't be upset. Anyone would be. But he's throwing a tantrum over a reseller not giving a fair repair price and not calling Apple for him.

Anyone with a bit of sense would simply call Apple themselves, rather than waiting for someone else to come along and fix their problem.

 

[marivaux]

The local Apple Reseller, JETSTEREO, DID NOT OFFER ANY SOLUTIONS!. Just you are out of warranty, your logic board is the problem, the repairs are $2000.00.
No offer to call Apple USA to see if I could be helped.
I am in Central America, Honduras.
I have had quite a number of laptops, HP, ASUS, this is the first time a Lappy dies on me. Taking into account the way I take care of things, It's massively wrong.

Have you tried calling Apple in Honduras? I will say that I once convinced Apple to replace a laptop (it had been made without a heat sink!) by being transferred to "customer satisfaction", or something like that. Now, that computer was under Applecare--we were fed up because they had made several repairs to it already--and yours isn't, so they probably won't offer you a brand new computer at no cost. Or, who knows? But they might offer some more reasonable repair price, at least.

http://www.apple.com/la/support/

 

[leman]

At my department, we have bought 12 rMBPs over the last two years. One of them started crashing last week and was repaired by Apple within a single day, out of warranty, for free. I'd say that is an excellent track record and even better customer service.

 

[827538]

Why Wow? Apple's user base is so large that this will happen. Somewhere there is someone with a worse history than you, but for every million users there are 1-in-a-million cases such as this. Don't make the mistake of thinking your experience can be extrapolated to the average Apple customer, it isn't and if it was Apple would go out of business in short order.

Fortunately the overwhelming experience is zero problems.....

I agree, go on any forums relating to any product and it will always seem far worse than it is as most of the time people post it is due to faults or issues. Apple has one of the best reliability reputations there is, one of the reasons why Macs hold their value so well.

After a visit to the apple reseller, the final tech diagnosis was a failed logic board.
Only after 14 months of usage, only by me.

I still owe one year credit on the laptop because i took it out on credit.

I am writing at this moment to Tim Cook to see if Apple has any solution or alternatives.

So definitely DEAD after only 14 months of use.............

If you bought it on credit wont the credit agency be partly liable? I'm sure there's a law to do with credit cards here in the UK that offers more buyer protection... But then again US consumer laws are pretty s***

Are you in the US? Because if you're in Europe, you could easily claim a fault like this on the mandatory consumer warranty.

For most of Europe it's 2 years. In England, it's 6 years and in Scotland, it's 5 years.

Doesn't quite work like that. Yes the two years is true, but in England and Scotland you have to prove there was a manafacturing fault and the product failed within a reasonable timeframe. The EU law is more, if it breaks and you didn't chuck it in a river or smash it off the pavement then they are responsible for fixing it. Helped a friend get a new iPod shuffle after hers broke 18 months after getting it and she complained to the store to no avail so I showed her the law and within a week the store had replaced it with the newer model. Also had a TV go bad 13 months after getting it, again I just mentioned the law and they picked it up, fixed it and returned it with no expense to me .

People forget that one of the reasons we pay more for goods here is because we have stronger consumer laws to protect us... that and stupidly high taxes

 

[comda]

Thats insane! Apple should defiantly do something for you. I own a white 2007 macbook and with these units the keyboard gets damaged by the magnets on the lid. 5 years into using it i took it to an apple store and they said this was a normal problem and within 45 minutes replaced the keyboard bezel with a new one, no charge! Apples been pretty good to me, ive heard if you call their support line they may help out more then the stores. Good luck

 

[GoCubsGo]

I really hope Apple helps you out. Regardless of their offer for an extended warranty at a price that I feel is a bit high, it is a reasonable expectation for a consumer to believe their computer will last longer than 14 months. My Powerbook from 2005 is actually still running. The only issue is clearly slowness and just outdated tech that prevents it from being used for much more than surfing the net and e-mail.

 

[niteflyr]

Try this:

http://nwsinglespeed.hubpages.com/hub/Do-You-Know-About-Apples-Flat-Rate-Repair-Pricing

 

[Eduardot]

As an update. After emailing Tim Cook at tcook@apple.com

An apple representative contacted me offering to repair the machine at a flat rate which is one fith of the cost i was being charged by the apple reseller here.
the only catch is that i have to send the machine to the United States to an apple service center.
I am currently making arrangements to do so.
At least Apple USA takes better care of its customers that the local reseller.
The only thing that IS a Bummer is that you cannot buy apple care for any computer in Honduras they only give you the one year warranty. If you buy any extra warranty the local reseller can charge you any amount they want!.

Will update if the machine does get fixed.

So that stresses the need for Apple to up the warranty to two years like they did in Europe!

 

[simonsi]

You could buy Applecare from a US retailer and ship to Apple US as required...not great but an option to cover bigger failures.

IMHO this is a local reseller-caused issue, not Apple so much, their relationship may be governed by local laws....

 

[Eduardot]

I'm not saying he shouldn't be upset. Anyone would be. But he's throwing a tantrum over a reseller not giving a fair repair price and not calling Apple for him.

Anyone with a bit of sense would simply call Apple themselves, rather than waiting for someone else to come along and fix their problem.

I am not trowing a tantrum, I am Just exposing a problem had with relatively very well kept and very expensive piece of hardware.
I did call apple the process of getting an answer from them is a little longer than in the states, but they finally did answer and offered a solution.
I expect an electronic store to respond an offer solutions to my problem, after i have bougth from them the most expensive laptop they sell.

 

[yourtoys7]

If you purchased on credit card, Most carry one year of extra warranty.
I will be buying 3ectra warranty before by 1 year ends.

 

[Eduardot]

Try this:

http://nwsinglespeed.hubpages.com/hub/Do-You-Know-About-Apples-Flat-Rate-Repair-Pricing

It is precisely ehat i was offered, local reseller charges $2000 for repairs, Apple shipping the laptop to the us offered $349.
Thanks for the tip!

 

[Saint.Icon]

It is precisely ehat i was offered, local reseller charges $2000 for repairs, Apple shipping the laptop to the us offered $349.
Thanks for the tip!

Point made. All your blustering, and all you needed to do this entire time was actually contact Apple yourself. It's amazing what can happen when you actually handle something for yourself instead of expecting people to cater to you.

 

[marivaux]

Point made. All your blustering, and all you needed to do this entire time was actually contact Apple yourself. It's amazing what can happen when you actually handle something for yourself instead of expecting people to cater to you.

I find the OP to be much more appealing that your brand of smug, self-righteous, reality-tv style scolding and not-particularly-interesting-or-especially-well-informed nasty comments.

 

[Saint.Icon]

I find the OP to be much more appealing that your brand of smug, self-righteous, reality-tv style scolding and not-particularly-interesting-or-especially-well-informed nasty comments.

He said with his own nasty comment.

It's awesome when you take a "holier than thou" approach, but actually end up worse than the person you're attempting to chastise. Good job.

OP wanted a solution, and expected someone to find it for him. I pointed that out, and directed him to call Apple himself. Calling Apple got him an adequate solution to a big problem. You can insult me all you want, but the reality is that my advice was sound and led to the solution. Babying the OP and telling him how others should bend over backwards for him would have led to him continuing to do the same thing - wait for someone else to fix his problem for him.

Instead, my bit of brashness got him to actually make the call and get a solution that saved him over $1500.

He may not like me, you may not like me. But the end result is that his problem is fixed, he saved a pile of money, and I get the satisfaction of knowing I did a good deed - even if it meant giving the harsh advice that everyone else was too gentle to give.

 

[racer1441]

So out of 8 apple items 3 have failed. Almost 50% failure.

That's user not Apple.

 

[perezr10]

After a visit to the apple reseller, the final tech diagnosis was a failed logic board.
Only after 14 months of usage, only by me.

I still owe one year credit on the laptop because i took it out on credit.

I am writing at this moment to Tim Cook to see if Apple has any solution or alternatives.

So definitely DEAD after only 14 months of use.............

When you say "Apple Reseller" do you mean a 3rd party store who sells Apple laptops or do you mean an official Apple store?

 

[yjchua95]

When you say "Apple Reseller" do you mean a 3rd party store who sells Apple laptops or do you mean an official Apple store?

In some countries, official Apple Stores do not exist (like in Malaysia, for instance). Only Apple Resellers (third-party stores authorized by Apple to sell Apple products) exist in place of official Apple Stores.

In Malaysia, there are Apple Resellers such as Mac City, and Apple Premium Resellers such as Machines. Personally, I find all the staff in APRs and ARs very snobbish and arrogant, so I never buy Apple products from them, but through the Apple online store instead (besides, the stores never stock anything other than the lowest end models).

 

[marivaux]

He said with his own nasty comment.

It's awesome when you take a "holier than thou" approach, but actually end up worse than the person you're attempting to chastise. Good job.

OP wanted a solution, and expected someone to find it for him. I pointed that out, and directed him to call Apple himself. Calling Apple got him an adequate solution to a big problem. You can insult me all you want, but the reality is that my advice was sound and led to the solution. Babying the OP and telling him how others should bend over backwards for him would have led to him continuing to do the same thing - wait for someone else to fix his problem for him.

Instead, my bit of brashness got him to actually make the call and get a solution that saved him over $1500.

He may not like me, you may not like me. But the end result is that his problem is fixed, he saved a pile of money, and I get the satisfaction of knowing I did a good deed - even if it meant giving the harsh advice that everyone else was too gentle to give.

Yes, you are a tough love hero. I'm sure everyone would benefit if they just listened to your sensible advice. Except that if you read the thread, he emailed Apple on May 10th and you yelled at him on May 12th. Good thing you're around, though; I'm sure that there is someone else who will need to be scolded soon.