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rMBP: An Open Letter to Tim Cook and Apple
- Thread starter MLMcMillion
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Ive had two RMPBs, first one was base model with LG screen with no issues, I only returned it to get a BTO with 16GB ram, which has a Samsung screen with no issues. I actually liked the LG screen more, it had far better colors and contrast and it was sharper.
Interesting read.. Mostly because it felt like I was reading from a personal blog rather than a professional email.
It's unfortunate you had those problems, but there's a lot of fluff in it.
It's unfortunate you had those problems, but there's a lot of fluff in it.
Wow. Not only is this letter way too long to be read by anyone, it is quite pedantic. While your issue is valid and no one disputes that, I'd suggest you go through the proper channels at Apple--customer relations or executive relations before trying to galvanize Reddit and MacRumors around your cause.
You should make an online petition or something like that. Then it will finally become clear that the display problem is much less widespread as some people make it seem. Its the same kind of issue as the 'iMac yellow corner' - if you actively look for the problem, you will always find it, no matter whether its actually there or not.
As I have written in many other thread, I worked with both a Samsung and an LG display for prolonged periods of time, and I liked LG more due to better black levels. Sure, it has IR, but it only becomes apparent after half an our of a torture burn in test and I have never noticed any of it under real life circumstances. For me, the IR is the same kind of issue as 'rMBP doesn't work underwater' - a technological limitation which has absolutely zero impact on the usability of the computer.
As I have written in many other thread, I worked with both a Samsung and an LG display for prolonged periods of time, and I liked LG more due to better black levels. Sure, it has IR, but it only becomes apparent after half an our of a torture burn in test and I have never noticed any of it under real life circumstances. For me, the IR is the same kind of issue as 'rMBP doesn't work underwater' - a technological limitation which has absolutely zero impact on the usability of the computer.
Thank you! People seem to worship Steve and I think their blind admiration is a bit sad. If people knew what kind of person he really was, I think they would be embarrassed by their comments.
Steve gives people a warm fuzzy feeling like Christopher Columbus but then you find out what he really did and you feel icky afterwards.
-P
Shoot, I got LG. Week 40 production.
It seem to be Apple has started to flood LG display in the production line.
It seem to be Apple has started to flood LG display in the production line.
We purchased many Dell computers for my company 15 years before switching to Apple, from my personal experience and what I've learned over the years what you posted is incorrect.
Dell Customer Service - Pathetic
Apple Customer Service - Excellent
OP - hope you get it sorted out.
Whiny, full of irrelevant information, and in poor taste.
The "Steve would" part is frankly idiotic and unbelievably arrogant. I would venture that you have never spoken to Steve Jobs in your life, while the people you address in the letter were his co-workers and friends for decades. That you would presume to know what Steve would have done is the height of arrogance. You should be ashamed.
The "Steve would" part is frankly idiotic and unbelievably arrogant. I would venture that you have never spoken to Steve Jobs in your life, while the people you address in the letter were his co-workers and friends for decades. That you would presume to know what Steve would have done is the height of arrogance. You should be ashamed.
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I'd say the same. This letter is winy from beginning to end as if there was some human right out of the UN Charta to get a perfect notebook. You don't like the quality get something else. Like a common MBP they are still the same quality as always.
They exchanged it three times that is more than one gets from most companies. Imagine the rMBP has not been released yet and buy something else.
You haven't gone through this situation. Apple handles this issue quite bad. Apple service front line will try to ignore the issue and not going easy on you.
Just a quick update:
I was just contacted by someone at Tim's office. She enjoyed the letter. I'm in the process of getting photos of the issue to Apple's engineering team and going from there.
I was just contacted by someone at Tim's office. She enjoyed the letter. I'm in the process of getting photos of the issue to Apple's engineering team and going from there.
That's really not a good apology for a product that exhibits a problem it shouldn't have.
Apple is selling a product with some features, you should be able to buy it without getting any undocumented problems. End of the story.
Google IPS retention issues and you'll find plenty of them. It can happen after seconds - not 8 hours. My iPad 2, after a year of owning it would show retention if I left anything on the display for 30-60 seconds. Took it into Apple, it was instantly recognized by the tech and replaced.
Lots of IPS displays have had this problem, just not all IPS displays.
I didn't appreciate the "Steve would" bit either. Not that I worship Steve, I just don't think him still being around would make a dime's worth of difference in how this situation was handled. I was rewatching his "antennagate" presentation again recently and he wasn't one to apologize for anything. I don't see him ever making the apology Cook did over "mapgate". Plus, as others have mentioned, the comment was indeed in poor taste.
If anything can be taken from "scuffgate", "retinagate", etc. it's that you don't buy first gen apple stuff. Just let others be the beta testers, let the kinks get worked out, then buy. I do believe that apple is responsive. Hopefully by the time the 13 inch rMBP comes out it'll be a pretty well honed machine. It won't take long for the iphone 5 to work through it's issues, either.
If anything can be taken from "scuffgate", "retinagate", etc. it's that you don't buy first gen apple stuff. Just let others be the beta testers, let the kinks get worked out, then buy. I do believe that apple is responsive. Hopefully by the time the 13 inch rMBP comes out it'll be a pretty well honed machine. It won't take long for the iphone 5 to work through it's issues, either.