That's clearly a defective display.
IPS as a technology does NOT burn in unless left on for several hours.
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rMBP: An Open Letter to Tim Cook and Apple
- Thread starter MLMcMillion
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That's clearly a defective display.
IPS as a technology does NOT burn in unless left on for several hours.
Image retention is not burn in. Burn in is permanent, image retention goes away. It is very common among different makes and devices when it comes to IPS. Do some research. There are some manufacturer's that claim is it normal on their support sites (I believe NEC was one such company).
Yep...too long and the background can be condensed or removed.
Overuse of bolding. Try underlining.
Reads like a tale of whoa. Fanciful.
You think all the upbeat comments will somehow win him over. He's a CEO and would prefer direct communication.
This is a hard read.
Did you even call applecare directly?
I would have returned the rMBP, bought a new cMBP and then returned it when back from vacation. Then got another rMBP.
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All this does not matter. Its not normal for a rMBP to have image retention/fade. Period.
I have NEVER seen it on my rMBP and I have had it since July.
Overuse of bolding. Try underlining.
Reads like a tale of whoa. Fanciful.
You think all the upbeat comments will somehow win him over. He's a CEO and would prefer direct communication.
This is a hard read.
Did you even call applecare directly?
I would have returned the rMBP, bought a new cMBP and then returned it when back from vacation. Then got another rMBP.
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All this does not matter. Its not normal for a rMBP to have image retention/fade. Period.
I have NEVER seen it on my rMBP and I have had it since July.
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Don't misunderstand me - it needs to be fixed. My point is that it is more common that the person I original quoted thinks - in regards to IPS panels and IR. I never said I would accept such an issue in anything I paid $3k for.
Whoever said it is normal, I am glad to see you get this image retention feature on your device or Mac when you buy one. Put yourself in other shoes.
Agreed.
Also, I dont know what definition of "normal" companies such as NEC use, but I've literally used dozens of IPS panels in my life, and none of them exhibit IR, even when left on for days at a time.
Dell's take
http://support.euro.dell.com/suppor...F8480BE73ED47619677D4FB68B98B29&isLegacy=true
Apple's take
http://support.apple.com/kb/HT5455
Necs Take
http://www.necdisplay.com/Documents/WhitePapers/Image_Persistence.pdf
X220 IPS panel issue:
http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/Faint-Ghosting-on-X220-IPS-screen/td-p/435201
Lenovo's take on X220 IPS issue:
http://support.lenovo.com/en_US/detail.page?DocID=HT051485
iPad 2 issue (I've also personally experienced this):
https://discussions.apple.com/thread/3455421?start=0&tstart=0
https://forums.macrumors.com/threads/1220231/
http://www.ipadforums.net/ipad-1-forum/62416-ipad-screen-burn.html
Google Nexus 7 issue:
http://www.pocketdroid.net/google-nexus-7-image-retention-defect/#.UHXY-fl25wQ
While I'm not saying this isn't a defect and shouldn't be fixed - IT SHOULD BE FIXED. I am saying that this is far more common than a lot of you guys realize.
I'm trying to figure out. do you want a whole new Retina MacBook Pro or a new display?
Display repairs are an easy fix. If Apple can repair it with a new display instead of continually swapping out machines, go that route. working on these machines before its much more effective and you get more on your side by giving them the benefit of the doubt and vice versa.
Display repairs are an easy fix. If Apple can repair it with a new display instead of continually swapping out machines, go that route. working on these machines before its much more effective and you get more on your side by giving them the benefit of the doubt and vice versa.
Possibly, but given this is not a $300 soulless product, a little drama certainly can't be a shocking revelation here... customers do, or should, have some expectations... or else what's the point?
I'll be honest I was expecting a good read, however to give you some constructive criticism the post came across just as a bit of a wine like a teenager and contained a lot of information which wasn't needed.
It would have a much better impact on your audience, if you were concise and to the point. You don't have to sacrifice personal sentiment to achieve this, but it just sounds like a typical teen throwing their toys.
PS. Steve would?
Lost all credibility at that point for me, did Tim Cook come personally to the store and say no, no you can't have a replacement.
It would have a much better impact on your audience, if you were concise and to the point. You don't have to sacrifice personal sentiment to achieve this, but it just sounds like a typical teen throwing their toys.
PS. Steve would?
Lost all credibility at that point for me, did Tim Cook come personally to the store and say no, no you can't have a replacement.Most of these are just standard company line in order to avoiding fixing what is obviously a design flaw or manufacturing tolerance screwup. It's like asking a liar for justification of his lying.
Displaymate, the largest display testing company on the planet, and one which has no bias in order to avoid fixing or replacing displays has this to say about the subject:
Displaymate said:
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Too many people talk about what SJ would have done, said, allowed etc... implying almost a direct friendship-like relationship. I find it pathetic and out of place and I don't understand how somebody can fall in this state of mind just because he bought his products...
Is there anybody that feels in the same way, let's say, for the CEO of Toyota after all the recalls they had lately????
Quick update (it's been a busy week and I haven't had time to follow the thread as much as I had hoped)
First of all, Apple contacted me yesterday to let me know that they were going to fix the screen after all, and I'm extremely pleased with that, as it's what should have happened in the first place. To the poster who was wondering if I ever bothered to call AppleCare - yes, that was my first course of action. I was told to bring it into the store, which is where I was denied a screen replacement.
That being said, the replacement has been ordered and they're going to have it replaced over the weekend. We'll see how that goes.
Second, it's really interesting to see how many people love/hate the letter. Most everyone here seems to hate it, while a lot of other venues seem to love it. If anything, it's an interesting metric. Such is posting your feelings on the internet, I suppose.
First of all, Apple contacted me yesterday to let me know that they were going to fix the screen after all, and I'm extremely pleased with that, as it's what should have happened in the first place. To the poster who was wondering if I ever bothered to call AppleCare - yes, that was my first course of action. I was told to bring it into the store, which is where I was denied a screen replacement.
That being said, the replacement has been ordered and they're going to have it replaced over the weekend. We'll see how that goes.
Second, it's really interesting to see how many people love/hate the letter. Most everyone here seems to hate it, while a lot of other venues seem to love it. If anything, it's an interesting metric. Such is posting your feelings on the internet, I suppose.
I think a lot of people hated the fact that the letter was wordy. It got the job done though and that's what's important.
I think some people zone out when they read all the "fluff" and not "get to the point".
Glad it worked out, and it's nice to know they are doing the right thing.
I think some people zone out when they read all the "fluff" and not "get to the point".
Glad it worked out, and it's nice to know they are doing the right thing.
I'm one of those people a letter/resume/email has about 3 seconds to catch my attention.
If a song is not over in 90 seconds I'm done.
I see you got published on Gizmodo.
http://gizmodo.com/5951893/retina-macbook-pro-the-best-worst-laptop-ive-ever-owned
http://gizmodo.com/5951893/retina-macbook-pro-the-best-worst-laptop-ive-ever-owned