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Roll call - Oct. 4th - Oct. 10th original ship date
- Thread starter msesha87
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The weird thing is that I can't find any flights from Seoul from UPS that have recently left which genuinely makes me wonder if the phones aren't actually sitting in Alaska or even Louisville.
Something is going on......
Something is going on......
I've had this feeling too, but I'm probably just being overly optimistic because I want my phone so badly
Thats what im hoping, that these updates are all way late and our phones are somewhere in NA.
just refreshed ups page and got my departure scan... scan was at 11:00 AM... can't find any flights either... hoping in morning it will be in Alaska. Saturday delivery is possible... spoke to apple SA who said they are trying to get as many Saturday delivery's as possible
Like others have speculated our phones could very well be here in the states already and the tracking is just now updating. Apple reps seem extremely sure our phones will be here tommrow.
Same here, still hoping for 9/23 as apple promised this am. I have the Departure scan, but truthfully no UPS cargo flights go out of Korea for another 11+ hours. If this 'scan' is true, there is nowhere to go until those planes take off at nearly 4am Eastern. All UPS feeders to hubs out of KSDF have to arrive by 2am eastern to make it on to the next hops. We will know the truth by the AM.
Wondering the same thing...everyone keeps saying UPS's tracking is so far behind...maybe it's starting to catch up? Still doubtful my phone is coming tomorrow but we shall see.
Out of Korean jail...11:39AM departure scan...
My phone left Korea.....FINALLY!!!! Well it says departure scan 11:00am! And IN TRANSIT!
Hey now!!! I made it!! Leaving Korea!!!!! 801club in da house!!!!!
Mine too, but it's definitely not getting to us tomorrow. Saturday is possible if Apple gives a sh*t.
Took 6 hours off from this thread (during which I received the dreaded severe weather delay alert from UPS). Taking the time away gave me some perspective. First, let me say that if severe weather is really the cause of the delay (doesn't appear to be the case though) then my thoughts are with the people of Korea who have been adversely affected. At that point, my phone loses priority. After the events at Pulse nightclub in Orlando earlier this year where members of my community were murdered (I am not a member of the Orlando community nor was I at Pulse that night, but as a gay man I still grieve for them) I am even more cognizant of the importance of life. Life is indeed more important than gadgets. Having said all that, let me try to summarize the reason why many of us are frustrated:
1. Difficulty getting into the site at the time pre-order site was supposed to go live.
2. Once in the preorder site, we were given one delivery date window when we started the preorder process and another later delivery window when we completed it. This was not typical of people's previous preorder experiences in the past especially for those who ordered within 15 minutes or so of the stated preorder start time.
3. Even though we were disappointed with the delivery dates we were given, we all knew Apple "under promises, over delivers" so we weren't too worried." In fact, many of us moved to PFS around midnight of launch day and were given delivery dates this week with UPS promising dates that even exceeded Apple's dates.
4. Many of us moved to shipped status late Monday night. But then our phones didn't move much after that. They sat (based on UPS scans) in the same city for a couple days then sat in another for a couple days. Sometimes scans showed them appearingly returning to the city they just departed from.
5. As UPS began to miss (and move) it's projected delivery dates for our iPhones, we began receiving a variety of different reasons from Apple and UPS for delays (customs/security, weather, mechanical issues, Apple's Special Operating Standards, "I don't knows", "scans are basically meaningless/your phone isn't where the scans say it is...)
6. Some of us handled this better that others, but most of us were to some degree frustrated. Others felt the need to tell us we were wrong to feel this way which increased our frustration and made us feel like others were defending companies over (us) customers whether that is what they intended or not.
7. So, in summary this was the perfect storm. Apple built up the hype for the 7/7+ then people added their own expectations from their experiences (or what others had told them) with Apple previous preorders/launches. Then UPS did not meet those expectation that were built on those experiences. So Apple made a device that was highly coveted due their magnificent marketing campaign then failed in regard to timely access to the preorder site and ability to get preordered phones to us in the time one would expect based on previous years, then UPS/Apple gave conflicting, unsatisfactory reasons for delays.
8. So highly coveted item + high expectations + unmet expectations = frustrated customer. It really was/is the prefect storm.
So from this I've learned a) UPS scans can be meaningless and are probably best considered as such, b) Apple is a genius at creating products and hype, but needs to work on meeting customer's preorder/delivery expectations or work on diminishing those expectations.
Lastly, let's all recall that on the other end of every keyboard, smart device and phone call is another human being and that tomorrow is not a given for any of us. So let's be sure our words to one another carry the weight of that knowledge. No one wants the last words they say/type/hear/read to be ones of malice.
I won't be commenting to any negative replies to this post so consider that if you have anything negative to say. There has been enough nasty back-and-forth today. I won't feed into it.
#Pulse #NeverForget #WeAreAllOrlando #LoveWins
Goodnight and sweet dreams to all my fellow 7/7+ acolytes.
1. Difficulty getting into the site at the time pre-order site was supposed to go live.
2. Once in the preorder site, we were given one delivery date window when we started the preorder process and another later delivery window when we completed it. This was not typical of people's previous preorder experiences in the past especially for those who ordered within 15 minutes or so of the stated preorder start time.
3. Even though we were disappointed with the delivery dates we were given, we all knew Apple "under promises, over delivers" so we weren't too worried." In fact, many of us moved to PFS around midnight of launch day and were given delivery dates this week with UPS promising dates that even exceeded Apple's dates.
4. Many of us moved to shipped status late Monday night. But then our phones didn't move much after that. They sat (based on UPS scans) in the same city for a couple days then sat in another for a couple days. Sometimes scans showed them appearingly returning to the city they just departed from.
5. As UPS began to miss (and move) it's projected delivery dates for our iPhones, we began receiving a variety of different reasons from Apple and UPS for delays (customs/security, weather, mechanical issues, Apple's Special Operating Standards, "I don't knows", "scans are basically meaningless/your phone isn't where the scans say it is...)
6. Some of us handled this better that others, but most of us were to some degree frustrated. Others felt the need to tell us we were wrong to feel this way which increased our frustration and made us feel like others were defending companies over (us) customers whether that is what they intended or not.
7. So, in summary this was the perfect storm. Apple built up the hype for the 7/7+ then people added their own expectations from their experiences (or what others had told them) with Apple previous preorders/launches. Then UPS did not meet those expectation that were built on those experiences. So Apple made a device that was highly coveted due their magnificent marketing campaign then failed in regard to timely access to the preorder site and ability to get preordered phones to us in the time one would expect based on previous years, then UPS/Apple gave conflicting, unsatisfactory reasons for delays.
8. So highly coveted item + high expectations + unmet expectations = frustrated customer. It really was/is the prefect storm.
So from this I've learned a) UPS scans can be meaningless and are probably best considered as such, b) Apple is a genius at creating products and hype, but needs to work on meeting customer's preorder/delivery expectations or work on diminishing those expectations.
Lastly, let's all recall that on the other end of every keyboard, smart device and phone call is another human being and that tomorrow is not a given for any of us. So let's be sure our words to one another carry the weight of that knowledge. No one wants the last words they say/type/hear/read to be ones of malice.
I won't be commenting to any negative replies to this post so consider that if you have anything negative to say. There has been enough nasty back-and-forth today. I won't feed into it.
#Pulse #NeverForget #WeAreAllOrlando #LoveWins
Goodnight and sweet dreams to all my fellow 7/7+ acolytes.
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