I opened a chat just to see if they knew what our e-mails were supposed to say but he didn't know. That's all I wanted and asked he not open an investigation but he wouldn't listen (He insisted). I suppose that's a good thing, I don't want anything free, was curious if the e-mail had any important dates for us. The investigation will be moot because I'll for sure have my phone before they get back to me. Give the free whatever to someone else.