Infomercial! It is a good thing that the Samsung phone did not blowup in someones face while they were using phone to take pictures. In this case the Samsung is inferior, it explodes.
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Samsung Addresses Note 7 Customer Concerns in Video Message Apology
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Infomercial! It is a good thing that the Samsung phone did not blowup in someones face while they were using phone to take pictures. In this case the Samsung is inferior, it explodes.
The "facts" are that the Note 7 is designed improperly and blows up. It had to be recalled because of it. The "facts" are that all devices with Lithium batteries can have these issues but few, indeed none that I know of, have them on a scale that requires 2.5 million devices to be recalled. Pointing out that other devices can, have and will in the future have fires due to their batteries is utterly dishonest when you know that they do not have critical design issues that cause these failures, as the Note 7 does. Every time you do it I imagine you think you're defending the honor of Samsung and making them look better but really it's quite the opposite as the dishonesty involved is transparent.
I'm out. No arguing with fanboys I'm afraid.
I wouldn't go that far. They delayed the formal recall since no company wants that. They didn't initially work with the appropriate agencies. So I wouldn't say head on, etc. More like reluctantly and with no other choice.
What I'd be worried about is how the airlines and transportation systems which already ban their use, will be able to tell the difference going forward. How do you know which is a good note or a bad note? I have a feeling those bans and restrictions will be in place for a while. I agree with those who say the Note 7 is essentially dead now. Not that there won't be any sales of the corrected version, but those sales will be limited. Probably best for them to release it under a different name.
Just stating some truths earlier in the thread, no fanboy here, not my style, I actually like to think for myself. You've proven your fan boy credentials and that is fine I guess except when you go on the attack of other commenters here in the forum like myself.
I gave facts and figures and provided references. You didn't like that. You do not give facts and focus instead on hyperbole and a dishonest narrative and that's a shame because there's no sensible discussion to be had that way.
Are you seriously comparing a case were a phone exploded and harmed it's users (including children) with problems that are addressed using a $2 case?
Commended? It's kind of mandatory to prevent lawsuits. Don't be foolish.
The didn’t handle it well at all and it's bizarre how keen people are to say the did in the face of evidence to the contrary.
http://www.wsj.com/articles/samsungs-management-of-recall-wounds-companys-image-1473928872
It's not the phone design and it doesn't "blow up". Certain batteries can short out and catch fire.
Some companies avoid recalls. Witness the years it took for Apple to finally settle with a class action over 2.3 million iBook / iMac chargers that had even reportedly burned down a house.
On the good side, when lots of iPhones were burning up in China because no one could afford official Apple chargers, Apple dropped the price in half to try to stop the bad publicity.
More like Samsung rushed to publicize a recall first, knowing that government agencies would take a longer time to catch up.
And that's exactly what happened. The CPSC finally put out a wimpy press release on Sep 9 saying they were working with Samsung, and it still took yet another week before the CPSC finally decided that a recall was in order. Interesting that the WSJ author ignored that delay, but then that wouldn't fit his story agenda.
Samsung's hands were tied until the CPSC made up its mind.
Supposedly the good ones have a green battery icon.
Actually, this recall is as yet minor, and moving very fast, compared to some that took a long time, even though they were based on lethal outcomes. Like the recalled Ikea furniture that had killed children when they fell over. Or all the automotive recalls that had actually killed people.
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So the former executive director was lying or defaming samsung for some reason? Samsung somehow couldn't contact them on day 1 and issue public statements? Not enough staff at tiny little Samsung?
Doesn't matter what some posters think.
Samsung messed up, now they are getting sued for it.
http://m.palmbeachpost.com/news/news/man-sues-after-samsung-galaxy-note-7-explodes-in-p/nsZg7/
Yea, it does "blow up".
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Kdarling, the great defender of all things not Apple.
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Samsung stated 90% of note 7 that were released to the us market, were indeed defective.
Well not everyone shares your opinion. You may want to watch this brief video about a note 7 exploding in a guy's pocket. Pay attention to the mention of dates and types of recalls.
http://www.patentlyapple.com/patent...smartphone-explosion-causing-bodily-harm.html
Which points out that Samsung failed to do proper safety testing. But hey, it was only 35 phones that people keep pointing out, which is also incorrect. Why hasn't this been in the press more. Imagine if this was Apple, there would have been a congressional investigation scheduled by now.
yeah about 2.5 million of them. Its quite an unprecedented thing and just crazy. Even tho its all over the news apparently nobody is exchanging their phones, they need to communicate this better. I think capping the battery at 60% is not good enough.
There is this recent news video from the UK where it fails in a coffee, not sure they are showing this in the news in the US and other places. Its the only video I have seen where you can actually see it happening.
You can watch it on youtube "Samsung Galaxy S7 smartphone explodes in owner's hands"
Although it did not really explode it just smoked up like somebody threw a smoke granade into the coffee place. Its insane.
As far as I understand they were rushing it with that phone.
Yes Indeed.
Samsung has done a good job, immediately responding and taking responsibility. It's an impressive display from a world class company.
Now they are just days away from providing replacements and getting this behind them.
Yep, Samsung moved very fast for a recall. They only took a week from the time that the first large reports of fires, to their recall announcement.
Of course, for "official recalls", government agencies require extensive documentation, and that takes time.
Even for a Fast Track recall, CPSC grants ten working days to come up with tests, documentation and a recall plan. Samsung did that in apparently a week after their own announcement, as that's when CPSC made their first PR statement. THEN it took another week for the CPSC to look through all that info and approve the official recall. So...
- 2016/08/25 - First report of a fire.
- 2016/09/02 - A week later, Samsung acknowledges a problem and announces a recall.
- 2016/09/09 - A week after that, CPSC releases statement saying they're working with Samsung.
- 2016/09/15 - TWO WEEKS AFTER SAMSUNG'S OWN ANNOUNCEMENT, CPSC also announces an "official" recall.
Samsung is not alone in this kind of thinking. Guess who else has announced recalls before the CPSC did? Apple!
Yep, Apple. In fact, the latest example of them doing this was earlier this year, when Apple recalled 800,000+ travel adapter kits because of a shock hazard that had hurt people.
- 2003 - 2015 - Apple gets reports of malfunctioning adapters.
- 2016 Jan 28 - Apple finally announces their own recall.
- 2016 Feb 18 - THREE WEEKS AFTER APPLE'S OWN ANNOUNCEMENT, CPSC also announces an "official" recall.
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If there phones were exploding like the note 7 due to a manufacturing defect, also Samsung. Then yeah.
90% of the note 7 feature the defective battery with the incredibly thin wall.
But go ahead talk about Apple travel adapters. Smh.
It makes no difference what anyone opinion is in this limited forum is.
Samsung made a F'd up phone and are now being F'd up in the media and F'd up in their financials.
Public perception is Samsung botched the recall.
Samsung botched recall of note
And, at the end of the day, history will write Samsung botched the recall.
What a few Samsung fans write on the inter webs won't change that perception.
Samsung made a F'd up phone and are now being F'd up in the media and F'd up in their financials.
Public perception is Samsung botched the recall.
Samsung botched recall of note
And, at the end of the day, history will write Samsung botched the recall.
What a few Samsung fans write on the inter webs won't change that perception.
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Stop making excuses for Samsung. Here's a piece from 9to5mac quoting from a Bloomberg article.
"It was just days after launch that there were multiple reports of Note 7 smartphones exploding and catching fire. To make matters worse, Samsung dithered before announcing a full recall, and even then initially failed to do it through the proper channels in the USA."
The same article states that the faulty batteries aren't from a 3rd party as Samsung had stated, but from one of their own subsidiaries. So it's ALL on them.
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