Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Samsung Addresses Note 7 Customer Concerns in Video Message Apology
- Thread starter MacRumors
- Start date
- Sort by reaction score
"We are confident that all our smartphones are not bendable under daily usage" This is actually what Samsung said when, months after mocking the iPhone 6 + for bending, it brought out the Galaxy S6, which as it turned out would bend just as easily, and even worse, would lead to catastrophic failure of the phone much earlier than the iPhone 6 +. You gotta admit, the irony of it. You mock a phone, then months later your own phone either wasn't quality controlled or somebody decided it was simply good enough for their customers, so you bring it out, then you tell everybody it doesn't bend...
http://www.dailymail.co.uk/sciencet...attered-Galaxy-S6-Edge-doing-stress-test.html
http://money.cnn.com/2015/04/03/technology/bendgate-samsung-galaxy-s6/
http://www.dailymail.co.uk/sciencet...attered-Galaxy-S6-Edge-doing-stress-test.html
http://money.cnn.com/2015/04/03/technology/bendgate-samsung-galaxy-s6/
Did you just ignored my comment and the link about the iPhone 6 blowing up? do you really want me to post another 100 more links with iPhones blowing up! including others smartphones?
Take the fanboy away for a sec and listen to me: both Samsung and Apple are using the same tech, Lithium Polymer! Go ask Apple forum sites if LiPo are safe for environment, they will tell you nooooooo!
Li Po are dangerous for people to use! but we don't have choice!
Do you honestly believe that all Li Po battery powered devices need to be recalled from the market? That Samsung completely recalled the Note 7 merely because it uses Li Po batteries? By that logic they should remove all their phones and laptops from sale. That's clearly not the case. The Note 7 is faulty on a scale greater than it merely have Lithium batteries induces.
Weeks too late. This is not head on at all.
[doublepost=1474040752][/doublepost]
Samsung admitted that the note 7 battery was put under strain in the new housing, putting it in increased danger of exploding. This is not a generic lithium ion problem but a design fault.
You should inform yourself a bit better.
When a person stops and thinks about all the hands that go into the manufacturing of one of these devices (smart phones and computers). As well as all the hands that were involved in designing the manufacturing process of the devices, its all rather amazing that there as few problems as there are.
Try to grasp all the different companies that produce components that are in smart phone. Think about the tolerances that must be required of each piece so that it fits properly next to the other pieces.
Finally think about how little money those employees get paid to produce each one of those pieces and how little each employee receives to assemble those pieces.
Finally think about how much money those executives get for thinking big thoughts but are incapable of using their hands to put anything together but their childrens' puzzles.
Try to grasp all the different companies that produce components that are in smart phone. Think about the tolerances that must be required of each piece so that it fits properly next to the other pieces.
Finally think about how little money those employees get paid to produce each one of those pieces and how little each employee receives to assemble those pieces.
Finally think about how much money those executives get for thinking big thoughts but are incapable of using their hands to put anything together but their childrens' puzzles.
Did everyone forget about all the iPhone's that exploded. Apple never took responsibility but finally did a battery exchange and claimed a drainage problem. Lots of lawsuits filed against apple. At least Samsung took responsibility.
Amid a global recall of its Galaxy Note 7 smartphones which have been identified as a potential fire hazard, Samsung has taken the unusual step of directly addressing customers in a video message posted on its website.
In the video, Samsung America president and COO Tim Baxter admits that "we did not meet the standard of excellence that you expect and deserve".
Samsung America president and COO Tim Baxter addresses customers.
The video was timed to coincide with an official CPSC announcement of the recall that came on Thursday, which prohibits by U.S. federal law the sale of Note 7 handsets.
The directive comes 13 days after Samsung first acknowledged the magnitude of the problem and Consumer Reports urged the company to prevent all sales of the potentially dangerous phone, which has caused 55 recorded cases of property damage and 26 burn cases so far.
According to the Wall Street Journal, U.S. officials say that the company has "exacerbated the situation in the way it has communicated with regulators and consumers" by offering initially "conflicting information". The video appears to be a response to that charge.
Samsung promises that replacement phones will be ready for exchange no later than next Wednesday, September 21.
Article Link: Samsung Addresses Note 7 Customer Concerns in Video Message Apology
My comment isn't based strictly in your comment, but things I've recalled you saying in the past. Unless you think I should ignore previous conversations we've had on this matter.
The trolls on MR far outnumber the Apple fans here. The poster you replied to is basically correct in what they said, yet you want to call it sad and pathetic? That speaks volumes to me.
[doublepost=1474042421][/doublepost]
Please post 92,000 links. Because that's how many you'll need to find before the iPhone matches the Note 7 for failure rates.
You have it exactly backwards.
Samsung had to wait for the CPSC to decide if a replacement program was the correct thing to do, before the official recall could be begun in the US.
Government agencies are rarely quick at decisions.
HA! HA! HA!
Are you even reading the news. They tried to cover up but failed so they have to do this to avoid big lawsuits. Emphasis on "tried to cover up".
The stated belief by some here, that Samsung should be commended for doing this, disappoints me.
This is pure risk mitigation by Samsung, plain and simple. It's an effort put forth to reduce the risk of lawsuits and sales bans, and in the event of lawsuits being brought forth, it's to reduce the chance of them losing those lawsuits. (Rest assured, they will be sued. There will be a class-action suit over this, no matter what Samsung has done, or will do.) It's also engineered to reduce the damage done to their brand and reputation. Commend them? I don't think so.
Also, the same can be said for any publicly-traded company, Apple included. They all answer to their shareholders first, and you can rest assured that any public statements made by such companies are simply in the best interests of those shareholders, and not the average consumer. Companies are not speaking to you, the consumer, as much as they are to their shareholders and investors with these types of statements.
Trust yourselves. Trust your families. Trust some of your friends. Do not trust a corporation. They don't do things for you. They do things to make money, and everything they do is targeted towards achieving that goal, and not some fantastical altruistic nonsense.
This is pure risk mitigation by Samsung, plain and simple. It's an effort put forth to reduce the risk of lawsuits and sales bans, and in the event of lawsuits being brought forth, it's to reduce the chance of them losing those lawsuits. (Rest assured, they will be sued. There will be a class-action suit over this, no matter what Samsung has done, or will do.) It's also engineered to reduce the damage done to their brand and reputation. Commend them? I don't think so.
Also, the same can be said for any publicly-traded company, Apple included. They all answer to their shareholders first, and you can rest assured that any public statements made by such companies are simply in the best interests of those shareholders, and not the average consumer. Companies are not speaking to you, the consumer, as much as they are to their shareholders and investors with these types of statements.
Trust yourselves. Trust your families. Trust some of your friends. Do not trust a corporation. They don't do things for you. They do things to make money, and everything they do is targeted towards achieving that goal, and not some fantastical altruistic nonsense.
As noted by Consumer Reports, Samsung failed to notify the CPSC. When exactly they got around to that I do not know.
http://www.consumerreports.org/smar...amsung-should-officially-recall-galaxy-note7/
CR said no such thing. All they gave were the steps that Samsung would follow to do an official recall. (Possibly to make it look like they had a hand in it.)
They also said a government official said there was no official recall yet. Well duh. It had not been approved yet by the CPSC.
Now, if they had said, "We asked the CPSC and they said they had not been contacted", then they would've said what you thought they did.
Last edited:
FACT CHECK!!!!!
Don't be ridiculous. Get some facts in your argument. If Samsung tried to cover it up, it's all out there now. And if it was a cover up, it was a 2 week cover up at most, the device launched on 19 August and a world wide recall was launched on 2 September.
Hardly a cover up.
Be clear about the facts.
It wasn't formally recalled in the US until the 15th. Samsung stopped selling them on the 2nd and said you could replace them (though of course they had no actual plan in place at the time and a casual reading of even those forums show that even now people are having difficulting actually get replacements). So almost a full month of exploding phones until an actual recall.
http://money.cnn.com/2016/09/15/technology/samsung-galaxy-note-7-cpsc/index.html
PS I think the phrase, "it was a 2 week cover up at most" is perhaps the funniest thing I'll read all day
PPS misinformation is misinformation no matter the font size
It was plastered all across the news media, the UK, the USA, Europe, everywhere on social media. The phones were being recalled at the start of the month two weeks after launch. Sorry, you can try down playing it, but Samsung acted fast to correct a huge error.
Saying it was later than 2 September is false. Get the facts. It was announced on 2 September http://news.samsung.com/global/statement-on-galaxy-note7
HA! HA! HA!
So you're really a Samsung apologist (or PR?). Fact check huh? Then "and if"? So it's a fact or an "if"? They did it half-hearted because they had no choice. Nothing to commend about.
WSJ said:
Or do I have to post Samsung customer feedbacks about this recall for you to show how half-hearted they are? You sure you want that, Mr. PR?
Name calling isn't a good idea. In the meantime please try to understand what "formal recall" means.
http://money.cnn.com/2016/09/15/technology/samsung-galaxy-note-7-cpsc/index.html
How am i distorting the issues? The formal recall did not take place until just under a month had passed and I've provided links to demonstrate that. Distorting the issues would, for me, be claiming there was a formal recall on the 2nd, when there wasn't.
Im not denying that! it's totally their fault! But appreciate Samsung for being transparent and admitted they a made mistake! they could have done the same thing as other companies did..remain in the dark and ignore the victims, by attacking back with responses like "you were holding it wrong" or "you shouldn't have used cheap charging cables instead of original", do actually believe this is was the first time it happened? If you look down in history they actually says that! do you really believe them? no! this was the 100 times when it happened..but the first time when someone admit it
oooo..you don't how to use Goggle Every person who reads our comments they can look for themselves...in fact they already did! they know I'm right..your wrong! iPhone 6 user on Facebook with 30 degree burns and others..they are so many
no! Samsung was the first to respond to those victims, and later them..because money! All about the money!
Than feel free to not buy phones with batteries "made by Samsung", there is another option you could by battery from US! but you better have $5000 ready!
Basically what your doing.. your not attacking Samsung Mobile (S7 Edge) you are attacking Samsung SDI! if this will be major problem for Samsung SDI, than the next year iPhone will not have an OLED display, if you know a little bit about tech industry...than you will know that Samsung is the only option to supply Apple with OLED panels and keep up with the demand
Last edited: