When you have an abnormal amount of phones in a short period of time that are catching on fire you have to respond quickly. This is actually dangerous. No one is in danger if their phone is bent or camera doesn't focus. Also, I don't think you understand how recalls work. There first has to be enough reports of the same issue and has to be verified to not be user damage. Then it needs to be investigated to find a cause to it that shows a manufacturing defect or something else that they are responsible for, which may need to be corrected before a recall can be issued. Units that are affected are determined then a recall is issued. This doesn't happen in a matter of days, this process takes time. Recalls are expensive and a logistics nightmare so companies make sure there is a very valid reason to issue one.
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Samsung Recalls New Galaxy Note7 Due to Exploding Batteries [Updated]
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Well Samsung were always expecting their products to sell like hot cakes
At last, a common sense post. As (non-food) recalls go, this one was announced very quickly.
- One week ago, a couple of YouTube videos of burned Notes showed up. Initial tech press reaction was that it was probably a third party charger problem, common in China and Korea.
- Two days ago, Samsung stopped shipments in Korea.
- One day ago, Samsung said they had found that it was a battery issue. Tech press predicted a Korean recall.
- Today, Samsung announced a worldwide recall.
Either it's a deeper problem than Samsung is letting on yet -- or the factory failed to keep records of which phones got which battery batch. Meaning it would be impossible to match phone serial numbers to bad batteries.
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Re: "exploding phones". A bit of hyperbole, it seems. Uploaded pictures show burnt phones and burst batteries, but the phones themselves are still intact. No shrapnel or anything similar.
Coincidentally, I just replaced the battery in my corporate-supplied Note 3, because after years of sitting on a charger, the battery had swelled up and bent the case a bit. (After replacing the battery, the case fell back into normal shape.)
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I wouldn't be surprised if Samsung within the next 24 hours does the following:
1. Issues a mandatory recall of all Galaxy Note 7 phones and all phones returned will be destroyed.
2. The phone is "re-engineered" with new, safer battery pack and improved charging protection circuitry.
3. Samsung re-releases the Galaxy Note 7 in January 2017, and will include a free 128 GB MicroSDXC memory card with the phone for the first month of release.
1. Issues a mandatory recall of all Galaxy Note 7 phones and all phones returned will be destroyed.
2. The phone is "re-engineered" with new, safer battery pack and improved charging protection circuitry.
3. Samsung re-releases the Galaxy Note 7 in January 2017, and will include a free 128 GB MicroSDXC memory card with the phone for the first month of release.
So you're comparing a percentage of total population of devices (from whatever source that may be) against devices taken for repairs (from whatever source that may be)?
I have a work issued iPhone 6 from release that isn't experiencing any "disease" of any kind.
This is news because phones BLEW UP in the heels of #brickgate. This is the worst launch for a device that Samsung's ever experienced and it IS news because it WAS botched.
Regarding "bendgate" Apple replaced bent phones and redesigned the next iteration. Purposefully bending a phone for the sake of a YouTube video. Phones did not spontaneously bend. No one in my family bent an iPhone 6 Plus. Not one friend of mine bent one either.
So......if you can dismiss Samsung Note 7 POOFgate because of someone using a Note 7 with no problems, then I can pick up my almost two year old, flawlessly working iPhone 6, and equally dismiss "touch disease."
Geese and ganders apply.
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Yet they have issued recalls, so I am not sure where you are coming from.
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It is probably due to the phone being so new to the market that this makes it feasible. How many consumers have the phone in their hand now is small compared to how many will have it in a few months. Plus, many are still awaiting shipment so they can just halt those shipments or put out orders for retailers to halt pending shipments.
People charge their phones overnight while they sleep. Many people do not have smoke detectors in their house. The combination could be deadly. Samsung definitely need to get out ahead on this issue and do a recall even if they think this is only a 1 phone out of 100,000 problem.
It's not out of the kindness of their hearts, recalls are usually done to avoid class action lawsuits, plus the PR disaster
I'm talking overall, they do not outsell Samsung in any stretch of the imagination. And again, if we break down by model, I doubt Apple is outselling them for sure.
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Ok....
Exploding is only a bit of hyperbole, no matter how one slices it, li-ion fires are terrible.
It's the potential for what those affected could do. The figure Samsung said yesterday is potentially 1% of devices, which is clearly very different figure to 'actual' devices that have exploded which would be substantially less - but if potentially it is 1% that's a huge figure and one that can't be ignored.
A recall is a about stemming the potential incidents before they happen, not fixing 'actual' incidents post event.
Judging by their statements they are actually re-manufacturing all the devices so it will take two weeks before those are ready to replace the one already sold, it will likely take another couple of weeks before European carriers get their stock (thankfully release date was today, so the amount of customers with early devices is vastly smaller) hence Vodafone / Three / CPW stating they expect stock now end of September or into October.
I was wondering along the same lines. Did Samsung knew about the battery defect before it launched the GN7? I had a Samsung dumb phone that suffered the battery warp after 6-18 months. Most of the techno illiterate sales people kept trying to convince me that I wasn't following proper recharging procedure.
My brain is saying Samsung is just trying to be a great company and offer a better phone experience. My gut is saying Samsung knows alot more than they are letting on. Plus it looks real bad with a few days left before iPhoneMania 9, the social media is throwing warnings about a flagship devices going up in smoke.
On the serious, if you have the GN7, be careful and trade it in. Getting hurt by faulty technology is not cool.
Well I believe Samsung's response is the only right one - they make a complete sweep of every N7 phone released leaving nothing to chance - based on the issue the battery or phone will be replaced - this is a costly operation but outweighs all other knock-on effects of a phone catching fire is someone's hands.
Samsung are clearly doing the right thing, roles reversed all the iZealots would be commending Apple for such an expeditious solution. The drama is mildly entertaining, although often I think that Apple`s best product is those that follow blindly and berate it`s competitors at all costs...
Q-6
https://news.samsung.com/global/statement-on-galaxy-note7
Say what you want, but Samsung acted about as quick as any large corporation ever has on a recall. Many screw around for months until the Govt. steps in trying to avoid doing a recall.
On the bright side I'll soon be getting a brand new phone... That's always a good thing.
Say what you want, but Samsung acted about as quick as any large corporation ever has on a recall. Many screw around for months until the Govt. steps in trying to avoid doing a recall.
On the bright side I'll soon be getting a brand new phone... That's always a good thing.
"Only" 35 phones have exploded (so far). Imagine if 35 brand new Ford Explorers exploded within less than a month of them going on sale. These exploding batteries tend to show up later, not earlier, as the battery wears down. If you've got 35 exploding so early, you'd have many, many more going up in flames within the first year. This recall is not Samsung being magnanimous; they have no choice. This is totally unacceptable. Plus, they're offering a replacement phone, not a refund... right? They should be offering a refund. Do you trust the replacement phone not to explode?
Don't buy a Samsung phone. They're overpriced. Buy an iPhone or another company's Android phone if you absolutely must have Android. This is typical of their "quality control" of Galaxy phones.
Don't think they had no choice. A phone being set on fire while you are asleep for example is serious stuff. This is a disaster for them but they had no choice but to avoid this by getting them replaced soon as.
uh by universal praise you mean cited for "embarrassing" slow performance, right?
http://www.xda-developers.com/with-...delivers-embarrassing-real-world-performance/
https://www.macrumors.com/2016/08/22/galaxy-note-7-iphone-6s-speed-test/
1% of phones having a bad touchscreen or a loose power button is bad. 1% of phones EXPLODING is beyond inexcusable. They already sold 2.5 million, so they estimate 25,000 phones will explode unless they do this recall. Sorry MacRumors readers, this recall should not be greeted with "good on 'em" like somebody said earlier. Shipping 25,000 devices that could seriously injure consumers is textbook criminal negligence. Stop making excuses for them. They have no quality control, and no care for customers.
You do have to wonder if the suicide rate will be going up around Samsung headquarters because of this.
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Exactly. There are consumer safety laws here in the US. I'm pretty sure exploding cell phones would be required, BY LAW, to be recalled. Just go to cpsc.gov and see recent recalls. Even things with minor risk of choking hazards for kids need to be recalled. Imagine a little kid borrowing a parent's phone and it lighting up like the 4th of July... or a house burning down due to an unattended charging phone at night.
Don't know about anybody else but I would still be nervous after I got a replacement that it could happen still. The paranoid in me I guess.
Ehh, no.
Go back and re-read your post. You said that Samsung "certainly raise the bar for Apple." To me, this implies that they are ahead of Apple regards to this story, which is about recalls.
I'm just pointing out that Apple has a long history of making right with their products and just because Samsung has/is making it right this time, doesn't mean they are raising the bar for anyone other than Samsung.
But please feel free to disagree with me.
EDIT - OK, I went back an re-read your original post. I think I mis-interpreted your words about Samsung raising the bar for Apple. Upon a re-read, I think you meant that Samsung's general success in phones is good because it raises the bar for Apple to compete and drives them to make better iPhones.
If this is accurate, then I apologize to you for misunderstanding.
ft
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