Samsung Recalls New Galaxy Note7 Due to Exploding Batteries [Updated]

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Sep 1, 2016.

  1. MacRumors macrumors bot

    MacRumors

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    Following reports of exploding batteries in its latest smartphone, Samsung is expected to announce an "unprecedented" recall of the Galaxy 7 Note less than a month after it first debuted.

    According to South Korea's Yonhap News Agency, an unnamed Samsung official says the company is conducting an investigation and is expected to announce the results this weekend or early next week. Samsung has indeed traced the explosions to the battery of the device and is in talks with Verizon and other U.S. business partners to figure out how to deal with the issue.


    Samsung's solution may be to recall all Galaxy Note 7 devices that have been sold thus far, as the company has no plans to hide the result of its investigation.
    The Galaxy Note 7 went on sale on August 19 and shortly after, reports began circulating about devices that exploded or caught on fire while charging. Images and videos of damaged Galaxy Note 7 devices have been circulating around the internet and have already led Samsung to delay shipments of the device. No injuries have been reported thus far.

    Samsung's Galaxy Note 7 features a 2,560×1,440 Super AMOLED dual curved display, Qualcomm Snapdragon 820 quad-core 64-bit 14nm processor, 4GB of RAM, 12-megapixel Dual Pixel rear-facing camera, wireless charging, an iris scanner, IP68-rated waterproofing, and a 3,500 mAh battery.

    Update: Samsung has officially stopped sales of the Galaxy Note7 and issued a voluntary recall for existing devices.

    Article Link: Samsung Recalls New Galaxy Note7 Due to Exploding Batteries [Updated]
     
  2. Lord Hamsa macrumors 6502a

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    #2
    No matter what type of mobile device each of us uses, I think we can all agree that "Exploding Batteries" would make an excellent name for a rock band.
     
  3. Dennison macrumors regular

    Dennison

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    This is a critical failure on Samsung's part. Especially if Apple is bunting or releasing a more minor iPhone update next week.

    By volume, 0.1% is huge when you sell thousands and millions of these things. Welcome to media coverage and PR hell right when the new iPhones are announced.
     
  4. SandboxGeneral Moderator emeritus

    SandboxGeneral

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    #4
    Wow, that's pretty good that after a month of releasing it, that they're recalling it for this obviously major problem. A lot better than GM and the 10-year ignition problem.
     
  5. smacrumon, Sep 1, 2016
    Last edited: Sep 1, 2016

    smacrumon macrumors 68030

    smacrumon

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    #5
    Yes, a recall is essential.
    This phone is literally defective on arrival.
    Keep these batteries out of iPhone.
     
  6. JCrz macrumors 6502

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  7. bobob macrumors 68030

    bobob

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    I knew the new Samsung Note 7 was hot, but not this hot!
     
  8. needfx macrumors 68040

    needfx

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  9. cyberlocke macrumors regular

    cyberlocke

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    I hope the recall simply means replacing the batteries in all phones, not destroying and replacing the entire phone. What a waste.
     
  10. Doc C macrumors regular

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    #10
    Cue the Samsung haters in 3...2...1...

    (for the record, I believe that some form of this issue has been seen by every major manufacturer - and isn't this part of the reason for the change in rules regarding transporting Li-Ion batteries?)
     
  11. smacrumon macrumors 68030

    smacrumon

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    Are we certain it is contained to the batteries though? Chipsets control these kinds of batteries.
     
  12. AppleFan91 macrumors 68000

    AppleFan91

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    #12
    Gotta say, good on 'em. This has to be a hard decision because the Note 7 is getting universal praise and high sales. Couple this with undercutting Apple by getting it to the market before the iPhone 7. But good on 'em for seeing a problem and taking a huge loss and trying to get out in front of this thing.
     
  13. cyberlocke macrumors regular

    cyberlocke

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    #13
    I give props to Samsung for not hiding it and getting the problem solved.
     
  14. jmh600cbr macrumors 6502a

    jmh600cbr

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  15. iCore24 macrumors 6502

    iCore24

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    And 5 days before the iPhone 7 announcement! You can't plan this type of marketing. All Note 7 users will get a refund the same time the iPhone 7 is announced!
     
  16. 12vElectronics macrumors 68040

    12vElectronics

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    At least the problem was discovered quickly and being addressed immediately. Can't ask for a better response.
     
  17. SandboxGeneral Moderator emeritus

    SandboxGeneral

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    #17
    That would only apply if Samsung were trying to cover up or deny the problem. Here, they're coming right out and addressing it head on and in public.
     
  18. R2D2 xx macrumors member

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    #18

    I was waiting for someone to say this.
     
  19. tonyr6 macrumors 65816

    tonyr6

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    #19
    I wonder if Samsung will replace his exploited phone with a new one.
     
  20. 6836838 Suspended

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    #20
    But you could have asked for a better design in the first place. They don't really have a choice, do they!
     
  21. _Refurbished_ macrumors 68000

    _Refurbished_

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    #21
    I think Samsung copied the Amazon Fire phone too literally.
     
  22. JPLC macrumors 6502

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    #22
    Burned my fingers a week ago at my charging Huawei Watch. It was very very hot! Even the steel strap was hot. I have to return it because I'm not that confident with this in my mind.

    Strange thing: can't find anything about it on Google...
     
  23. 12vElectronics macrumors 68040

    12vElectronics

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    #23
    Stuff happens. It's all about how a company responds to an issue.
     
  24. needfx macrumors 68040

    needfx

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    #24
    burn after reading
     
  25. Zaft macrumors 68040

    Zaft

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    #25
    its the right thing to do for sure. I can so imagine Steve Jobs saying "your charging it wrong"
     

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879 September 1, 2016