Samsung Retrieving Defective Galaxy Fold Review Units as it Works to Fix Display Issues Before Launch

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Apr 23, 2019.

  1. MacRumors macrumors bot

    MacRumors

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    One day after Samsung said it was delaying the public launch of the Galaxy Fold smartphone, the company has now announced that it will be retrieving all Galaxy Fold devices that were distributed to reviewers (via Reuters). For many reviewers, the Galaxy Fold proved to be an unreliable smartphone as the display experienced multiple issues while being tested.

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    These issues included a random bulge appearing on the display, as well as flickering and failing screens. In many cases, the issues were enough to make the Galaxy Fold devices completely unusable. Now, Samsung will retrieve these units and prepare for the re-launch of the smartphone at an unspecified date in the future. The Galaxy Fold was originally set to launch on April 26.
    In a few cases, reviewers removed a protective layer on the smartphone's screen that looked similar to plastic films that are meant to be peeled off of displays after you open a device. For the Galaxy Fold, this layer is not meant to be removed, leading to some of the display issues.

    Still, not every reviewer with a broken Galaxy Fold removed the plastic film, suggesting that there are multiple issues with the device that Samsung will have to address before a wide launch to the public. In an email to pre-order customers about the delayed launch, Samsung said that it will update customers with more specific shipping information in two weeks. "Your pre-order guarantees your place in the queue for this innovative technology," the company promised.

    When it does launch, the Galaxy Fold will be available for $1,980.

    Article Link: Samsung Retrieving Defective Galaxy Fold Review Units as it Works to Fix Display Issues Before Launch
     
  2. Mansu944 macrumors 6502

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    #2
    I’m curious to see what then”fix” is. I wonder how many are already made and waiting to ship also.
     
  3. miniroll32 macrumors 65816

    miniroll32

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    #3
    Knowing Samsung, they probably would ‘nail down’ the screen if it fixed the problems...
     
  4. waquzy macrumors 6502a

    waquzy

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    #4
    It would be best to cancel the whole thing and move on...
     
  5. davester macrumors regular

    davester

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  6. jamツ macrumors newbie

    jamツ

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    #6
    dang this really is going to push back the market for future foldable phones
     
  7. spazzcat macrumors 68030

    spazzcat

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    #7
    This product is DOA, who would buy this for $2k now knowing it breaks so easy.
     
  8. Baymowe335 macrumors 601

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    #8
    This will sell under 1M units, maybe significantly less, and will be brushed under the rug.
     
  9. realtuner macrumors 6502a

    realtuner

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    This is the most important part. I see so many people lying and trying to pin this issue on reviewers who peeled off the film, trying desperately to shift the blame from Samsung to user error.

    Same thing happened with the Note 5 and people getting the S-Pen stuck in backwards. People online blamed stupid users instead of thinking that maybe Samsung should have accounted for the possibility users might accidentally try to put it in backwards.


    Hey, at least the Samsung fans are consistent. Now let’s see how many times they can try to drag Apple into this thread.
     
  10. iBluetooth macrumors regular

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    #10
    This product will never come out. They need months to close the ends of the screen and prevent debris to go under it. This prototype was far away from a reliable product and how long would the soft plastic screens last, if the owner ever managed to put it in his pockets.
    Or what good is a phone if it doesn't fit in the pocket? Then, just as well buy a tablet with phone options included.
     
  11. Ultramove69 macrumors member

    Ultramove69

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    #11
    I was kinda hoping to see this be released. I like a good public train wreck.
     
  12. MacFather macrumors 6502a

    MacFather

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  13. cmaier macrumors G5

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    #13
    Eventually they will just release it with some duct tape on the corners to hold down the screen protector, and will make every purchaser sign an NDA not to talk about it.
     
  14. alms macrumors member

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  15. Munch macrumors member

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    #15
    I don't understand how none of this was discovered in testing.
     
  16. Someyoungguy macrumors 6502

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    #16
    I think I would rather have a reliable device with two screens and a hinge.
     
  17. Spacetime Anomaly macrumors member

    Spacetime Anomaly

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    Just gaffer tape two Galaxy S10s together. Nobody will notice. Gaffer tape fixes everything.
     
  18. FasterQuieter macrumors 6502

    FasterQuieter

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    #18
    A last minute fix for the biggest technical challenge of the product and the primary reason no other exists on the market. Good luck with that.
     
  19. Intellectua1 Suspended

    Intellectua1

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    #19
    That would be the worst thing they could do! If every company had that attitude we wouldn't be where we are today. Everything fails whether it's in public or in private labs, you take those failures learn from them and improve your product.
     
  20. rpmurray macrumors regular

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  21. Drogba11 macrumors member

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    At least they are fixing it. If it was Apple they would tell you, you are folding it wrong
     
  22. cmaier macrumors G5

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    #22
    You are contradicting yourself.

    They can learn from this fiasco and create a better NEW product in the future. But the Fold is broken in so many ways that there’s no chance any “fix” is going to render it into a usable product.
     
  23. azdolan macrumors member

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    #23
    Apple wouldn’t let a product that’s this bad be let out in the public
     
  24. cmaier macrumors G5

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    #24
    Yep, just like they did with AirPower.

    Oh, wait...
     
  25. Intellectua1 Suspended

    Intellectua1

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    #25
    I love coming here to read comments about the Galaxy Fold, you guys never let me down.
     

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177 April 23, 2019