Samsung Sets up Note 7 Exchange Booths in 'High Traffic' Airports

[kdarling]

What about people that are on extended vacation/business trips that got caught in-between the ban? I've read stories where people had to discard new phones with no way to get credit/exchanges. As bad as Samsung has been during the botched recall, this is finally something good on their part.

I think it's the smartest move they've made so far. Very helpful to travelers. They should put a booth on the way to every major security checkpoint.

This was anything but proactive, they had to be forced into an official recall, they didn't even try to work with the authorities for almost a month.

More like a week. Bash them all you want, but be fair.

• 2016/08/25 - First public report of a fire.
• 2016/09/02 - A week later, Samsung acknowledges a problem and announces there will be a recall as soon as they can figure out the problem and solution. Note that the CPSC requires documentation on problem and solution. That takes time. For a Fast Track recall like this, companies have ten working days.
• 2016/09/09 - ONE WEEK later, CPSC releases statement saying they're working with Samsung.
• 2016/09/15 - After apparently a week of review, and LESS THAN TWO WEEKS after Samsung's 2016/09/02 announcement, CPSC approves and announces official recall.

Now let's compare that speed to Apple's own pre-announcement ahead of the CPSC earlier this year:

• 2003 - 2015 - Apple gets reports of malfunctioning adapters for over a decade.
• 2016 Jan 28 - Apple announces a Recall and Exchange Program for the adapters. No peep from the CPSC.
• 2016 Feb 18 - THREE WEEKS after Apple's own announcement, CPSC announces the official recall.

Ding Samsung for not getting the solution correct, and maybe the CPSC for giving too quick an approval, but it's not fair to knock Samsung for a CPSC pre-announcement, when Apple has done the same thing.

 

[alphaod]

China guy just happens to be outside on bare ground where a burning device would not cause damage. Just happens to have a friend who starts filming. And is wealthy enough (or getting paid enough) to turn down what is probably two month's wages.

Okay, all that's possible.

But Samsung already recalled his device in China last week, so he should've turned it in for a refund or exchange.

Moreover, instead of taking the compensation money from Samsung, he quit his job (what?!) and has gone on the road showing off and getting tests done on his burned phone, a trip being paid for and covered by Chinese Central Television.

It all smacks of another unsubtle Chinese government propaganda program against foreign products, same as the hatchet jobs they've done against Apple, Kentucky Fried, Starbucks, etc.

So your morals are low enough that a company just needs to pay you two months wages to keep your mouth shut? Good to know!

 

[kdarling]

So your morals are low enough that a company just needs to pay you two months wages to keep your mouth shut? Good to know!

Cute, but we're talking about a guy from a country where people have sold a kidney in exchange for less. Still, as I said, it's always possible that he didn't need the money, and that the video was real.

But to then quit his job and go on a China government TV sponsored tour over an already discontinued phone? Doesn't make sense, unless it's another propaganda piece meant to show their Chinese citizens that they should not trust foreign companies.

 

[iManic]

I think it's the smartest move they've made so far. Very helpful to travelers. They should put a booth on the way to every major security checkpoint.



More like a week. Bash them all you want, but be fair.

• 2016/08/25 - First public report of a fire.
• 2016/09/02 - A week later, Samsung acknowledges a problem and announces there will be a recall as soon as they can figure out the problem and solution. Note that the CPSC requires documentation on problem and solution. That takes time. For a Fast Track recall like this, companies have ten working days.
• 2016/09/09 - ONE WEEK later, CPSC releases statement saying they're working with Samsung.
• 2016/09/15 - After apparently a week of review, and LESS THAN TWO WEEKS after Samsung's 2016/09/02 announcement, CPSC approves and announces official recall.

Now let's compare that speed to Apple's own pre-announcement ahead of the CPSC earlier this year:

• 2003 - 2015 - Apple gets reports of malfunctioning adapters for over a decade.
• 2016 Jan 28 - Apple announces a Recall and Exchange Program for the adapters. No peep from the CPSC.
• 2016 Feb 18 - THREE WEEKS after Apple's own announcement, CPSC announces the official recall.

Ding Samsung for not getting the solution correct, and maybe the CPSC for giving too quick an approval, but it's not fair to knock Samsung for a CPSC pre-announcement, when Apple has done the same thing.

Wow quite a breakdown. I cant believe you are comparing a malfunctioning adapter with a phone that is literally exploding and burning up on planes and in peoples houses. Samsung is lucky one of them didn't burn down a house with a sleeping family in it of course they reacted faster they were a ticking time bomb. Can not forget about those malfunctioning adapter though I'm sure it caused its share of triggered panic attacks.

 

[I7guy]

I think it's the smartest move they've made so far. Very helpful to travelers. They should put a booth on the way to every major security checkpoint.



More like a week. Bash them all you want, but be fair.

• 2016/08/25 - First public report of a fire.
• 2016/09/02 - A week later, Samsung acknowledges a problem and announces there will be a recall as soon as they can figure out the problem and solution. Note that the CPSC requires documentation on problem and solution. That takes time. For a Fast Track recall like this, companies have ten working days.
• 2016/09/09 - ONE WEEK later, CPSC releases statement saying they're working with Samsung.
• 2016/09/15 - After apparently a week of review, and LESS THAN TWO WEEKS after Samsung's 2016/09/02 announcement, CPSC approves and announces official recall.

Now let's compare that speed to Apple's own pre-announcement ahead of the CPSC earlier this year:

• 2003 - 2015 - Apple gets reports of malfunctioning adapters for over a decade.
• 2016 Jan 28 - Apple announces a Recall and Exchange Program for the adapters. No peep from the CPSC.
• 2016 Feb 18 - THREE WEEKS after Apple's own announcement, CPSC announces the official recall.

Ding Samsung for not getting the solution correct, and maybe the CPSC for giving too quick an approval, but it's not fair to knock Samsung for a CPSC pre-announcement, when Apple has done the same thing.

The thing Samsung is getting knocked on is a colossal QC failure.

 

[Radon87000]

The thing Samsung is getting knocked on is a colossal QC failure.

Why isn't Apple knocked for Touch Disease?One is a colossal QC failure.The other is a QC failure.Regardless still a failure

 

[I7guy]

Why isn't Apple knocked for Touch Disease?One is a colossal QC failure.The other is a QC failure.Regardless still a failure

Because people aren't being hurt or fires aren't being started in aircraft cabins? False equivalency and deflections as this has nothing to do or is similar to apples situation.

And btw a lawsuit had been started against Samsung.

 

[Radon87000]

Because people aren't being hurt or fires aren't being started in aircraft cabins? False equivalency and deflections as this has nothing to do or is similar to apples situation.

And btw a lawsuit had been started against Samsung.

So QC issues are acceptable as long as it doesn't kill someone ?

 

[I7guy]

So QC issues are acceptable as long as it doesn't kill someone ?

Deflections. Btw, what's the thread title?