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Samsung Wants to One-Up Apple's Genius Bar With New WeWork 'Care Centers'
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The Samsung store in our community did have a battery fire and burned down a week after opening
I have no Samsung devices that I would think this would cover, but I also love the competition. Improving the customer service experience for Apple's competitors will force Apple to improve their own service. That said, I will wait to see how this goes to see if this is an improvement. Particularly curious how this works if they have lots of customers use it.
Start from page one. Lol
https://us.community.samsung.com/t5...cpage/board-id/GalaxyS/thread-id/24643/page/1
https://us.community.samsung.com/t5...cpage/board-id/GalaxyS/thread-id/24643/page/1
The fundamental weakness is that any service facility (whether it's a doctor's waiting room, an auto repair shop, a restaurant, or a help desk) has a limited capacity. As soon as the number of people desiring service exceeds the number of people that can be served, the system starts to break down. Reservations/appointments become essential, patrons who require additional time create delays for all who follow, etc. Cue the velvet ropes and teams of burly bouncers with clipboards. "Sorry, you're not on the list!"
How much space do these WeWork centers have to devote to non-paying clients? Presumably, Samsung will pay rent for a certain amount of space within the WeWork facility. What will Samsung say when that space is full? "You're welcome to rent a desk from WeWork at $X per hour, and we'll call you when we're ready!"
Purely from a business standpoint, a retail shop is far superior to a lounge/rent-a-desk location for a service facility - it's better to have bored, waiting patrons browsing goods worth hundreds to thousands of dollars than to sell them snacks and desk space. Even the cheapest accessories on sale in an electronics shop generate more revenue than snack foods. And if you've setup shop inside someone else's place of business, the opportunity for ancillary sales belongs to your landlord, rather than reaping the rewards of gathering a captive audience.
To me, the elevator pitch at Samsung was, "This is a lot cheaper than setting up our own retail shops." In the end, they'll get what they pay for.
How much space do these WeWork centers have to devote to non-paying clients? Presumably, Samsung will pay rent for a certain amount of space within the WeWork facility. What will Samsung say when that space is full? "You're welcome to rent a desk from WeWork at $X per hour, and we'll call you when we're ready!"
Purely from a business standpoint, a retail shop is far superior to a lounge/rent-a-desk location for a service facility - it's better to have bored, waiting patrons browsing goods worth hundreds to thousands of dollars than to sell them snacks and desk space. Even the cheapest accessories on sale in an electronics shop generate more revenue than snack foods. And if you've setup shop inside someone else's place of business, the opportunity for ancillary sales belongs to your landlord, rather than reaping the rewards of gathering a captive audience.
To me, the elevator pitch at Samsung was, "This is a lot cheaper than setting up our own retail shops." In the end, they'll get what they pay for.
ummm try to live in an area where there is only 1 apple store covering many major cities around it and then make this statement.
On many occasions I login and all appointments are booked for the week ahead and you have to wait until 12 midnight so you can book an appointment when the new booking spaces (after 7 days) becomes available. Well, if I was lucky.
Genius Bar started as a great idea but Apple didnt really put any effort to deal with the issue of its increasing customer base. In my area, even if you get an appointment (Week day which I have to take time off work) you would go there and and wait 10-15 minutes beyond the appointment time because they are very busy.
Wait til people start spilling fruit infused water onto electronics. Personally, I have no problem avoiding the wait by making a Genius Bar appt online. And if I do have to wait, there are worse ways to spend an hour than playing with apple gadgets and browsing through other neat stuff they have on display.
Well that's all well and good, but Samsung are not willing to provide the same level of technical service as Apple. Doesn't matter what face you put on it, the underlying service will suck. "We're really sorry to hear about this factory defect you're suffering from, but unfortunately there's nothing we can do."
This won’t work because this “ work space “ isn’t theirs. They are just borrowing it from someone else.
Looks like Samsung still hasn’t figured it out yet.
You go to a Genuis Bar, that’s all apple, for apple and their customers. You do wait for a while but hey, welcome to consumerism.
Leasing another persons work space will not fix it.
Handing me a smoothie that will be charged with my servicing for what ever it is I’m there for will not make me any happier or make the wait time tolerable.
In order for this to work, with all these little cubes. I hope this “ work space “ is the size of a damn air plane hanger.
Does he not realize what brand he’s representing ? Lol. Samsung devices FAIL ALOT. You’ll see all types of people in there shoulder to shoulder, drinking smoothies though.
Smh. A for effort though !
Looks like Samsung still hasn’t figured it out yet.
You go to a Genuis Bar, that’s all apple, for apple and their customers. You do wait for a while but hey, welcome to consumerism.
Leasing another persons work space will not fix it.
Handing me a smoothie that will be charged with my servicing for what ever it is I’m there for will not make me any happier or make the wait time tolerable.
In order for this to work, with all these little cubes. I hope this “ work space “ is the size of a damn air plane hanger.
Does he not realize what brand he’s representing ? Lol. Samsung devices FAIL ALOT. You’ll see all types of people in there shoulder to shoulder, drinking smoothies though.
Smh. A for effort though !
Uhh, try harder...might as well put a toilet in there too
I think they have. Seriously, what is that thing in the second picture? It looks like a toilet, with a glass wall so people can watch. Now I've no problem with whatever consenting adults want to do with each other, but I'm surprised a big mainstream company like Samsung is getting into that.
How about come up with your own idea for once instead of tit for tat. Besides, the only thing this does is give Android users a place to go. So now it's just even and there by tit for tat. The only way to "one up" anyone is to make is so amazing it would steal customers....this ain't gonna do it.
Aside from all the complaints about copying, I do think this is a good idea for samsung's customers, the winners here are the customers.
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Going to be tough. G-bars have been around since 2001. Can’t really complain about better customer service though, win for everybody in this instance.
While I agree that waiting for the Genius Bar is not the best experience, I'm not sure I'm buying into the glass box concept here.
I recall when Apple first started opening stores, they were the larger footprint locations, and they all had a "theatre" in the back section with plenty of seating, where ongoing training sessions and demos were given throughout the day. If you had to wait for a "Genius" back then, the wait was far more comfortable and instructional/entertaining.
Maybe Apple could improve the Genius Bar experience by returning to that original concept, in all of their stores. It was one of my favorite aspects of an Apple store. These days I pretty much avoid the Apple store except for when they release new products.
I recall when Apple first started opening stores, they were the larger footprint locations, and they all had a "theatre" in the back section with plenty of seating, where ongoing training sessions and demos were given throughout the day. If you had to wait for a "Genius" back then, the wait was far more comfortable and instructional/entertaining.
Maybe Apple could improve the Genius Bar experience by returning to that original concept, in all of their stores. It was one of my favorite aspects of an Apple store. These days I pretty much avoid the Apple store except for when they release new products.
Lol waited an hour and a half at a Genius Bar....for what? Unless he didn’t have an appointment and just walked in, OR he sat there while they completed his repair (on an Apple device, nice), then I call bologna.
Sure, there are complex issues that can take a long time and there are those that have had bad Genius Bar experiences, but in my experience those are few and far between. They have so many appointments to get to, that they have to work quickly and diligently.
Sure, there are complex issues that can take a long time and there are those that have had bad Genius Bar experiences, but in my experience those are few and far between. They have so many appointments to get to, that they have to work quickly and diligently.