Scratched iPhone 5 Bezel

[Commy1]

This thread is potatoes..

IMO, sorry to hear that you got a scratched phone new out of box, the iPhones 5's have had that problem reported since release. Sadly because it's been a month and I'm sure you didn't take detailed pictures of the phone on the day of opening to document how it was actually received, I doubt that you will get a replacement just for that. If the phone isn't give you problems other than that, then I'd invest in a nice Otterbox to cover up and prevent any new scratches.

As the phone ages, no doubt it's battery life will decrease, if it gets to a point worthy of issue then take it to Apple and say the battery isn't holding a charge and they'll probably give you a new one.
My good old iPhone 3G lasted me quite awhile before I sent it back to Apple for replacement, much to my surprise they actually sent me a 16GB instead of an 8 like what I had originally. Mind the battery life was actually very poor, 100% in the morning, down to 0% by the evening only texting occasionally.

 

[HarryClark2]

Apple sells many many items by 3rd party manufacturers.
Your logic is flawed.
If you have an issue with a particular case manufacturer you should contact them.

not really if they're selling it for their product shouldn't it be tested to make sure it doesn't damage the phone before selling it

 

[Applejuiced]

not really if they're selling it for their product shouldn't it be tested to make sure it doesn't damage the phone before selling it

Nope, its not their responsibility to test every single case there is out there.
That's the case manufacturers job.

 

[HarryClark2]

Nope, its not their responsibility to test every single case there is out there.
That's the case manufacturers job.

ok

 

[cynics]

I don't see why going back to the place you bought the product is such a bad idea.

My company sells products and if a customer has a problem they come back to me.

If I bought a video game from Wal-Mart and it didn't work I'm not going to call EA Sports, I'm going back to Wal mart.

I do so the problem if a certain product damaged another. But I'd still try calling the place I bought the defective product from first.

 

[magilla]

Yes, you can just get over it.
Its a cellphone, it will scratch no matter how much you baby it.
If you're sitting there looking for marks and shining a light to it in order to look for imperfections then you know you are OCD.

Have I just recently wandered into the OCD wing of the loony bin here or did things hereabouts just suddenly take a HUGE shift to the right (or left if that's your bent)? Scratches, scuffs and buff-marks Oh My!

 

[magilla]

I don't see why going back to the place you bought the product is such a bad idea.

My company sells products and if a customer has a problem they come back to me.

If I bought a video game from Wal-Mart and it didn't work I'm not going to call EA Sports, I'm going back to Wal mart.

I do so the problem if a certain product damaged another. But I'd still try calling the place I bought the defective product from first.

Just out of curiosity, you said "[Your] company sells products...". do they sell them by the millions?

Your statement is, in fact, contradictory. You continue to say "...if a customer has a problem they come back to me. If I bought a video game from Wal-Mart and it didn't work I'm not going to cal EA Sports, I'm going back to Wal mart [sic]." Why? Wal-Mart didn't make the dumb thing. EA Sports did - your beef is with THEM.

In ANY manufacturing process, there's the inherent possibility/probability that something will go wrong and a certain number of units will be defective. If you get something bad, taking it back to Wally-World only INCREASES YOUR OWN RETAIL PRICE on something the next time you buy it from Wally-World. After all, you don't think that Wally-World is going to send the doodad/geegaw back to XYZ company (in china most likely) and say, "You sold us a bad whatsis - we want our money back" do you? No, Wally-World is going to absorb the cost of the switch-out and charge it off to the cost of doing business. Done enough times, Wally-World will simply increase the retail price of another item and pass it along to the consuming public as a standard part of doing business. Taking a defective product back to a retailer is a laissez-faire consumer attitude. The product's warranty or merchantability of fitness for a particular purpose is expressly between the manufacturer and the end user, not the middleman or wholesaler/retailer.

The entire buying public has bought into this attitude and then wonders why prices on things are skyrocketing (among other causes). It's just become more "convenient" for Joe Blow to go to Wally-World than to the manufacturer.

 

[ET iPhone Home]

hi
basically i got an iPhone 5 on contract from Carphone Warehouse (it has 1 year warranty from apple) about a month ago, It had a few small scuffs out of the box which i didn't really worry too much about at the start however i used a case i purchased through the apple store taking it off and cleaning and putting it back on about every week or so and have noticed some quite bad scratches on the side ( some visible without light shining on them and many with ) i have phoned apple who said they cant replace it as it is not a technical fault ( I did not mention scratches out of the box ) and carphone warehouse told me to speak to apple to get it replaced.

Is there anything else I can do? (Im in the UK)
Many thanks
-Harry

Prince Harry, I get it. I understand. Is there anything technically wrong with your 5? Use that to exchange it, otherwise, get yourself a 6 and ditch that beat up 5 to you know where.

 

[Sital]

Have I just recently wandered into the OCD wing of the loony bin here or did things hereabouts just suddenly take a HUGE shift to the right (or left if that's your bent)? Scratches, scuffs and buff-marks Oh My!

No, not so recently, this thread is almost a year old. It was a painful thread to read then and still is, so thanks for that.

 

[P A U L]

its a manufacturing issue and is scratched through no fault of my own i bought the phone and didnt even take it outside until i had bought a good case, i bought one from APPLE and it has made the scratching worse.
I have not mistreated it at all and have been extremely careful with it and it still badly scratched 4 weeks down the line

you noticed a few scratches yet you wait 4 weeks later?

smfh.