Senior Apple Advisor admits that MBPs have battery issues

Discussion in 'MacBook Pro' started by badlydrawnboy, Nov 18, 2016.

  1. badlydrawnboy macrumors 65816

    Joined:
    Oct 20, 2003
    #1
    I have a TB 13" MBP. As reported in other threads I am getting about 6-6.5 hours per charge. I called Apple Support and after getting the typical runaround was transferred to a Senior Advisor. On the phone she didn't admit to any problem and even suggested that I return the unit.

    However, about 30 minutes later she emailed me back with this:

    I will call her and report back if I learn anything.
     
  2. idark77 macrumors 6502

    idark77

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  3. dk808 macrumors 6502a

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    May 13, 2015
  4. Pootmatoot macrumors 6502a

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    Nov 17, 2014
    #4
    Battery life was pretty much the sole thing Apple was still ahead of the pack on... and the entire defence for Skylake with LPDDR3 over Kabylake with DDR4...
     
  5. tubeexperience macrumors 68030

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    Feb 17, 2016
    #5
    The "issue" is that Apple put a smaller battery for the sake of thinness.
     
  6. badlydrawnboy thread starter macrumors 65816

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    Oct 20, 2003
    #6
    Not sure yet. I'll try to find out more when I call, which won't be for a couple of hours.
     
  7. kwandrews macrumors 6502

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    Mar 7, 2012
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    Colorado, USA
    #7
    From what I'm reading here, it's the 13" TB's. People are reporting the 15" TB's are doing as expected with battery. My non-TB 13" gets the 10 hours consistently.
     
  8. NT1440 macrumors G4

    NT1440

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    May 18, 2008
    Location:
    Hartford, CT
    #8
    T
    Given the spelling mistake it can either read "There seems to be an issue with the battery life on this MacBook Pro." OR "There seems to be an issue with the battery life on these MacBook Pro(S)."

    "Senior Advisor" is call center speak for "not level one help desk". Don't take this as anything other than a support person stating your one machine might have an issue.
     
  9. MrRugged macrumors newbie

    Joined:
    Nov 9, 2016
    #9
    Keep us posted what they say. Would like to know if this can be fixed with a firmware update or something. I'd like to still give it a few days but curious as to what they tell you.
     
  10. BasicGreatGuy Contributor

    BasicGreatGuy

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    #10
    I concur.

    OP, I don't believe the lady was speaking about all MBP, just yours.
     
  11. tubeexperience macrumors 68030

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    Feb 17, 2016
    #11
    How can a firmware update fixes a hardware issue?

    At best, there can only be workarounds.
     
  12. Pootmatoot macrumors 6502a

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    Nov 17, 2014
    #12

    Depends on the root cause. I've had PC laptops that gained 2-3 hours battery life after a firmware update.
     
  13. jschu22 macrumors regular

    Joined:
    Apr 12, 2008
    #13
    It is currently less than 24 hours but my 13" MBP w/TB is significantly worse than the 13" no TB one I returned last night to get it. Like horribly worse- I would be at over 60% left by 3pm and this new one is currently at 19%... 18%.
     
  14. StayPuft Suspended

    StayPuft

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    Mar 22, 2016
    #14
    Good thing they only have a 16 GB RAM option or those batteries would be toast! /s
     
  15. NT1440 macrumors G4

    NT1440

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    #15
    Well....there's your problem. Give it a few cycles.
     
  16. PaulWog Suspended

    Joined:
    Jun 28, 2011
    #16
    Apple won't be able to recover from this one properly. They can't squeeze extra battery life into the machine, it's jam packed because it's too thin.

    Would love to see the update on their website: "Up to 6.5 hours battery".

    Yikes.

    Let's say they don't update their battery rating. Class action lawsuit 1-2 years later with users reporting max 4 hours battery life, and battery replacement offerings not bringing them up to 10 hour rated life.
     
  17. jschu22 macrumors regular

    Joined:
    Apr 12, 2008
    #17
    Fair enough and Im willing to give it some time, but the non-TB one I bought 10 days ago was as good day 1 as it was day 9 so Im admittedly concerned.
     
  18. oneMadRssn macrumors 68040

    oneMadRssn

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    Boston, MA
    #18
    Can we all remember that this is the first model, initial release, of a totally new generation, which launched just a week ago. New body, new circuit layout, new chips, new battery design, new everything pretty much. In my memory, Apple has never gotten it 100% right on a new model. Every single new generation or new design has had some issues. Indeed, issues with the battery have occurred with Macbook Pro redesigns (remember the first unibody Macbook Pro had battery issues too).

    People who want the latest and greatest at all costs can deal with these issues. Folks who want a refined and reliable model should wait one or two "spec-bump" revisions for the kinks to be worked out, which is good advice for pretty much every consumer product.
     
  19. archimon macrumors regular

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    Nov 2, 2016
    #19
    Were the battery problems with the early unibody Pros ever fixed, or only in the next revision of the hardware?
     
  20. oneMadRssn macrumors 68040

    oneMadRssn

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    #20
    I don't remember exactly to be honest. If I remember correctly, there may have been an SMC update to mitigate the issues somewhat. I may be mistaking it with another issue. Ultimately, the issue was fixed in the next annual spec-bumped versions of the MBP for sure. This was around the same time Apple was transitioning from removable batteries to integrated batteries.
     
  21. archimon macrumors regular

    Joined:
    Nov 2, 2016
    #21
    Ok - thanks. Hoping that I'll see an update that gets my 15" up to at least around 7-8 hours. If not, I have until January to decide to return it.
     
  22. oneMadRssn macrumors 68040

    oneMadRssn

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    #22
    I hope so too.

    As with all things, buying the first version of a new design is always risky. Buying the last revision of a design is always boring. Gotta find the porridge that's not too hot and not too cold. :)
     
  23. bizack macrumors 6502

    Joined:
    Apr 21, 2009
    #23
    The 2015-2016 MacBook is/was a new product, with a completely new battery design and did quite well from the beginning. This is either a problem that's only effecting some small percentage of users (the vocal MRs community) or a complete f-up by Apple. I do have a 13" Touch Bar coming, so will be interesting to see...
     
  24. oneMadRssn macrumors 68040

    oneMadRssn

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    Boston, MA
    #24
    Go check out the Macbook section of this forum. I agree it's been a good product and has done quite well, but it's not lacking in issues.

    With the 2015 model: Lots of complaining about rapidly declining battery health percent at low cycle counts on the 2015 model, asking about warranty exchanges. Lots of complaining about the keyboard becoming less tactile over time, more spongy over time, to the extent that lots of people have asked Apple to replace the entire top case under warranty (some several times). Some complaints about keys popping off. Initially there were complaints about animation lag, though it seems this has been addressed with software patches. Some complaints about slow charging too. Some or most of these have been addressed in the 2016 revision.

    I hold Apple to a high standard just like everyone else, but things have to be evaluated in context. I expect more stability and perfection in a 3rd or 4th revision of a design, and I cut a little bit of slack to entirely new designs.

    If the 2014 Macbook Air had any of these issues, it would be inexcusable. When that was the newest design in 2010, we forgave the fact that it had some issues.
     
  25. tjleonard macrumors 6502

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    Jun 25, 2013
    #25
    My MBP TB is just like yours, and I've given it 3-4 charge cycles already. I am lucky to get 5 hours doing the exact same work as my 2015 mbp that would get 9-11.
     

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