Setting up LTE Verizon

Discussion in 'Apple Watch' started by steelo3232, Sep 22, 2017.

  1. steelo3232 macrumors regular

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    May 25, 2016
  2. dlbmacfan macrumors regular

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    Jul 20, 2011
    #2
    Nope. No problems setting up either of our new watches.
     
  3. jocamero macrumors regular

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    Jul 11, 2008
    #3
    Yes. Verizon is telling me they're having issues activating these and are actively working with Apple.
     
  4. gsucyclist macrumors regular

    gsucyclist

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    Oct 10, 2014
    #4
    No problems here. The first time I tried and got an error message, but I waited awhile and it went right through. Pretty painless.
     
  5. JG54 macrumors newbie

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    Sep 12, 2014
    #5
    What was the error message that you received?
     
  6. steelo3232 thread starter macrumors regular

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    May 25, 2016
    #6
    "sorry we can't add the device at this time" is what I get
     
  7. ckiggins macrumors 6502

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    Mar 15, 2012
    Location:
    Richmond, VA
    #7
    Nope, not a single problem. Went right through and I also see it on my VZW account.
     
  8. Jetfire macrumors 6502

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    Jul 10, 2008
    Location:
    Cincinnati, Ohio, USA
    #8
    Yes I’m on our company account and can’t set up. Says that can’t do sharing on government accounts. But we are not government account, on phone now with Verizon. Sounds like an on going issue. Sounds like a mess
     
  9. cforster macrumors 6502

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    Sep 19, 2013
    Location:
    Missouri USA
    #9
    I am a government account and it's a real shame. I hope Verizon switches its stance on this because there are many out there who have it worked out with their employer to use their iPhones for personal use.

    I was also told you couldn't do this on business accounts. Please report back. I am very interested to know if they let you.
     
  10. gsucyclist macrumors regular

    gsucyclist

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    Oct 10, 2014
    #10
    "sorry we can't add the device at this time" after logging into the verizon mobile site and it checking my account
     
  11. Copefree macrumors member

    Joined:
    Sep 21, 2012
    #11
    I think mine is connected (according to my VZW account) but when I turn my iPhone on airplane mode and try to dial with my watch the call fails every time -- it's not working.
     
  12. jocamero macrumors regular

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    Jul 11, 2008
    #12
    Same issue. On a company account and I can't add it.

     
  13. roncito macrumors 6502a

    roncito

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    Apr 21, 2015
    Location:
    Poconos PA
    #13
    I got the error when trying to activate, I called and they activated it and it works just fine now. I think if you don't order thru Verizon they have to manually add the line, whereas ordering thru Verizon it automatically sets you up with one.
     
  14. jhfenton macrumors 6502a

    jhfenton

    Joined:
    Dec 11, 2012
    Location:
    Cincinnati, Ohio
    #14
    I just assumed that I wouldn't be able to use LTE on an AWS3 because I have a company-paid Verizon iPhone 7. We have a family Verizon account for my wife and our two teenagers, but I don't have a personal phone.

    If anyone ever manages to link a personal LTE AWS3 to a company-paid iPhone, I want to know!
     
  15. Jetfire macrumors 6502

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    Jul 10, 2008
    Location:
    Cincinnati, Ohio, USA
    #15
    Yes but it's not fun. Verizon saying it Apple fault that I had issues. Finally got my AW3 working on our business account. 1 Verizon needs to set it up correctly and Apple server need to work correctly.
    Verizon kept asking for a ICCID number (sim card Number). Well AW3 doesn't have one.

    But yes you can have a AW3 on a business account
     
  16. Farrellcollie macrumors 6502

    Joined:
    Apr 23, 2011
    #16
    I just had the most frustrating conversation with Verizon about getting the watch activated. I had to change plans, then they told me it was a system wide problem, then that they could not make my plan change effective today, then that the reason was because I was going to a bigger plan (which is patently untrue), then that it was because I was so close to new month, and so on - so watch is still not activated and I have no idea when it can or will be. I don't know whether to stay with verizon or switch to ATT. Tmobile does not work everywhere I travel to.
     
  17. steelo3232 thread starter macrumors regular

    Joined:
    May 25, 2016
    #17
    Well that took two hours and Apple and Verizon.... it's a known issue. Essentially on many pre-ordered watches when you enroll the watch in Cellular it's supposed to "add the line" and then it is supposed to put the profile on your watch that will allow it to connect to verizon's network. The process of adding the line is not happening and it should be, that's what's broken.

    If you are trying to activate and get an error go into your watch settings, general, about. If you have an IMEI but no ICCID and it says "no sim" in the ICCID field you are effected by this problem.

    Verizon is supposed to have a fix for this and are working on it although they were upfront and said it may be a few days until this is resolved.

    So that is what is going on if you are in the same boat as I, and apparently many others are in.

    Also note that the activations that were successful she said they are also having reports of it not working because the add the line process in cases where the line was added it appears, the "line" is not functioning in many cases as well.

    The joys of being early to the LTE apple watch....
     
  18. Farrellcollie macrumors 6502

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    Apr 23, 2011
    #18
    This is what they told me:
    "Thank you so much for waiting, Right now since the apple watches just came out, the system is having a little hiccup and we are not able to activate apple watches on the accounts yet. Rest assured Verizon has multiple teams working on this day and night to get this issue resolved as fast as possible"
     
  19. Dmaynard83 macrumors 6502a

    Dmaynard83

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    Jul 16, 2012
    #19
    I'm glad I got the nike version so they hash these issues out first.
     
  20. Copefree macrumors member

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    Sep 21, 2012
    #20
    UPDATE: it's working fine for me. I left the house with my watch on (and my iPhone off) and the watch switched to LTE within about a minute. I made a phone call and was able to iMessage successfully.

    Pretty sweet!

    BTW, I set mine up through the watch itself when I was activating everything.
     
  21. Farrellcollie, Sep 22, 2017
    Last edited: Sep 22, 2017

    Farrellcollie macrumors 6502

    Joined:
    Apr 23, 2011
    #21
    Now verizon is telling me they have to send me a sim card and I have to take it to verizon store to have it put in. After 20 minutes of arguing and escalating to higher people -Finally convinced them I am correct about not needing sim card.
    I cannot believe how unprepared the cell phone companies are for this.


    UPDATE - It is finally working. I had to call verizon = they had to put me in touch with new line people - I had to argue with new line guy about not needing a sim card - he escalated to a supervisor-they finally fixed it. Once I got the right guy - it took about 3 minutes. I have made a few test calls and it is working
     
  22. steelo3232 thread starter macrumors regular

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    May 25, 2016
    #22
    What number did you call and with whom did you speak
     
  23. Farrellcollie macrumors 6502

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    Apr 23, 2011
    #23
    800-922-0204. And after the first person answered I had to be transferred to speak to the add new line people. I don't remember a name. The whole phone call took about an hour because it took awhile to get to a person right at the first step - I was on hold for about 20 minutes or so.
     
  24. cforster macrumors 6502

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    Sep 19, 2013
    Location:
    Missouri USA
    #24
    Wow thanks for the info!

    Now, I hope they let you use them on our Government account. (I pay that part of the bill)
     
  25. steelo3232 thread starter macrumors regular

    Joined:
    May 25, 2016
    #25
    Can you tell me what the solution was so I CAN TELL who I get on the phone what they have to do.... crazy to word it that way but I would appreciate it.
     

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70 September 22, 2017