Several iPhone 8 and 8 Plus Owners Report Hearing 'Static Noise' in Earpiece During Calls

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Sep 25, 2017.

  1. MacRumors macrumors bot

    MacRumors

    Joined:
    Apr 12, 2001
    #1
    [​IMG]


    Several MacRumors readers who purchased Apple's new iPhone 8 Plus have reported hearing intermittent crackling noises while taking calls on the device. MacRumors forum member vask first posted about the issue on Friday and a number of iPhone 8 Plus owners from Australia, the U.S., and across Europe have since contributed to the thread describing similar experiences.

    According to iPhone 8 Plus owners, "very annoying" static sounds can sometimes be heard from the handset's earpiece during regular cellular calls, but the issue doesn't occur when using headphones or if speaker phone is enabled, which could indicate a software issue rather than a speaker defect. The audible crackling has also been reported when using FaceTime, increasing suspicions that the problem doesn't lie with network carriers. Forum member Jgpsolo describes the issue like so:

    [​IMG]
    The problem occurs "with or without WiFi calling, with 4G voice (VoLTE) on or off, with phone noise cancelling enabled or disabled under accessibility, and even with third party VoIP apps (like Acrobits Groundwire), with several different carriers," according to forum member ManuCH in Switzerland.

    Some users have tried performing a hard reset on their iPhone 8 Plus, with mixed results. Apple's support team has advised some owners to restore their phone to factory settings and set up again via iCloud backup, again with variable results. Other users have even reported the same problem on like-for-like replacement devices after exchanging what they thought were faulty handsets.

    Apple is apparently aware of the issue and is currently looking into it. We'll update this article as soon as we know more.

    Article Link: Several iPhone 8 and 8 Plus Owners Report Hearing 'Static Noise' in Earpiece During Calls
     
  2. berrymetal macrumors regular

    berrymetal

    Joined:
    Jul 25, 2017
  3. levitynyc macrumors 65816

    Joined:
    Aug 19, 2006
  4. ahunt01 macrumors member

    ahunt01

    Joined:
    Feb 13, 2009
    Location:
    Wisconsin
  5. Ngamtns706 macrumors regular

    Joined:
    Sep 21, 2015
    #5
    Yeah I’ve got it going on. Very annoying. Apple is sending me a new phone which I doubt fixes it. It’s very annoying. I wish I didn’t sell my 7 plus already.
     
  6. ahunt01 macrumors member

    ahunt01

    Joined:
    Feb 13, 2009
    Location:
    Wisconsin
    #6
    I have AppleCare. So I figure I want to see how this plays out and then I’ll work with Apple on it. I took awhile to set up my phone and I don’t feel like going through that again unless I know for sure this will be resolved when I switch it out.

    On another note, I seriously doubt this is software-related. Unfortunately I fear it’s a hardware issue...
     
  7. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #7
    I'm thinking an iOS update could resolve this issue, unless somebody wanted to exchange it within 14 days. But I imagine this is sporadic and can be resolved through an iOS update.
     
  8. Applebot1 macrumors 6502a

    Joined:
    Jan 4, 2014
    Location:
    UK
    #8
    If this becomes a wide issue then you have to start questioning Apples quality control.
     
  9. AhRiHmAn macrumors regular

    Joined:
    Aug 21, 2016
    Location:
    France
  10. ahunt01 macrumors member

    ahunt01

    Joined:
    Feb 13, 2009
    Location:
    Wisconsin
    #10
    It’s been questionable for some time as of late...
     
  11. Telomar macrumors 6502

    Joined:
    Aug 31, 2002
    #11
    If you’ve only just started you haven’t been paying attention. Under Tim Cook there’s a definite policy to ship questionable quality.
     
  12. skillwill macrumors 6502

    Joined:
    Feb 12, 2008
    #12
    Cue the apologists with "This happens to every new phone, every year!", "This has just been released don't expect it to be perfect!", "[Even though you bought the product for what it is NOW] Wait for them to fix it!".
     
  13. lentus macrumors member

    Joined:
    Jul 11, 2010
    #13
    I have this too.
    IPhone 8 plus 256gb silver.
     
  14. kissmo macrumors 6502a

    Joined:
    Jun 29, 2011
    Location:
    Budapest, Hungary
    #14
    Why do I have the feeling iphone X will have more issues?....
    I have an iP7+ which will do fine for the next 1-2 years. I am waiting to see where Apple is heading towards....
     
  15. Ngamtns706 macrumors regular

    Joined:
    Sep 21, 2015
    #15
    Good call.
     
  16. _Refurbished_ macrumors 68000

    _Refurbished_

    Joined:
    Mar 23, 2007
    #16
    Clearly Eddie Cue’s fault.

    No issues yet with my 8.
     
  17. ACST Suspended

    Joined:
    Sep 5, 2016
  18. Smartass macrumors 65816

    Joined:
    Dec 18, 2012
    #18
    that thing is going to be a real pain in the butt in my opinion. Apple's QC has been falling dramatically the last couple of years.
     
  19. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #19
    Wow, hopefully its just a software fix. Given the high price of these products, there's absolutely no way a consumer should accept issues such as these. If apple wants to charge a premium price they damn well better make sure the phone is perfect.
     
  20. LovingTeddy macrumors 68000

    LovingTeddy

    Joined:
    Oct 12, 2015
    Location:
    Canada
    #20
    Should just disable the phone functions. People are just entitled. Just enjoy the God's creation and move on.
     
  21. DrivenDaily macrumors newbie

    Joined:
    May 31, 2011
    Location:
    Boston
    #21
    I have this issue. 8 256GB ATT. Thought it was a dirty speaker but it’s intermittent. Seems to be on LTE and Wifi calls especially.
     
  22. talwarsirav macrumors newbie

    Joined:
    Apr 25, 2016
    #22
    I have been having the same issues with my iPhone 6s since I installed iOS 11. Had a chat with AppleCare and they were quick to blame my service provider. But it happens over FaceTime and FaceTime Audio as well. But hey we can all speak as poop now on the new iPhone X, so we can bear this.
     
  23. newyorksole macrumors 68040

    Joined:
    Apr 2, 2008
    Location:
    New York.
    #23
    8 Plus 64GB Gold VZW, no issues.

    Hoping the X treats me the same.
     
  24. LovingTeddy macrumors 68000

    LovingTeddy

    Joined:
    Oct 12, 2015
    Location:
    Canada
    #24
    There is no such thing that is perfect. There will be problem in the first few batches, problem will be short out eventually. People are entitled to use its warranty or return period if they choose to do so.

    But I agree that Apple need to improve their quality control. All my sub 200 dollar Android phone don't have any quality issue
     
  25. kissmo macrumors 6502a

    Joined:
    Jun 29, 2011
    Location:
    Budapest, Hungary
    #25
    I may sound like a Grandpa but I do miss the times when I had friends I could talk to and look into their eyes and curse them on the face or laugh together.

    Now it's just like and dislike and emoji and FaceID.... U kidding me???....

    Clicks and Pops during the call is a feature not a bug. It's meant to show the world the voice call is dead - Smiling Poop Emoji is the future and stuff like this.
     

Share This Page

165 September 25, 2017