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SGP tries to TRICK you. Still Hasn't Received Order after THREE WEEKS.

TB07-NJ said:
to attempt to tell everyone else not to buy from them because they will get scammed like you feel you did sounds ridiculous
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If we made a list of all consumer products companies out there, then removed from that list every company that someone has had a bad experience with, we'd have a blank piece of paper.

There's a big difference between a "FYI everyone, I had a problem with company XYZ, here's what happened..." posting and a histrionic "XYZ company is a scam, nobody ever order from them again!!!!!" one.
 
So let's review what has transpired here:

1. OP looks like a hothead idiot

2. SGP continues to sell product to happy customers....


not played very well ...as all other blasts go too....
 
This guy should help all those other posters who start threads asking if meeting someone in a dark alley to buy a $2000 computer for $500 is a possible scam. This OP can spot a scam a mile away! Impressive! I can't believe that SGP took $11.97 from this poor unsuspecting upstanding member of the community. When will the madness end?
 
What's being missed here is that many vendors are insisting that a dispute case be closed before they will make a situation right.

This is not paypal policy.

As a buyer you need to escalate the issue with paypal if the seller asks you to remove a dispute before making good or fixing the situation.

Let paypal hash it out with the seller.

The last time this happened to me, I told the seller NO WAY that's not paypal policy and they refunded the money (and I kept the product).
 
jessica. said:
Well a logical person would go that route. Instead, our OP resorts to libel remarks.
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His claims, with respect to the consumer complaint sound legitimate. If the company is not acting to resolve the problem, going public is well within accepted norms.
 
kasakato said:
His claims, with respect to the consumer complaint sound legitimate. If the company is not acting to resolve the problem, going public is well within accepted norms.
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i disagree with the way he "went public" - very unprofessional and drives people away from understanding his plight...and by the way, as it is only one side, no one has any idea "If the company is not acting to resolve the problem"
 
While I agree with most sentiments here, OP did go a bit overboard, it does not take 2 weeks to fix a simple problem to send out another screen.

The main concern is their usage of a Paypal policy that does not exist. Personally, I have used SGP in the past for my iPhone and haven't had a problem. In their usual course of business I am sure this is what normally happens and that's why we buy from them.

However, what makes a company something that I would continue to support is how they react when things go wrong. Good example is Maroo and their response to the sleep/awake problem.

I hope the OP will respond to show us how it was eventually resolved. I think as a whole these forums like screenshots.
 
bradl said:
That Neo Hybrid EX I mentioned? That was my first purchase from SGP. Yes, that one that they screwed up on and sent me the wrong product. The same one that they overnighted me the replacement case and envelope to send back the one I received? I was a new customer with that. That's even documented on these forums.

You don't get it. I didn't get my product on time. I received the WRONG product on time. I emailed them and got a response the same day I received the wrong product. They immediately corrected it and sent the CORRECT product that same day, which I received the FOLLOWING day.

Most other places want you to pay for the return shipping to get the right product, and still that takes 3+ days. To get mine in the next day plus the envelope to return it is the best customer service I have received on ANY product. Not just SGP's product, ANY PRODUCT. And that Jis with me being new to SGP.

Like everyone has said: drama, narrow-minded, self-centered.. fail.

BL.
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I didn't get any of the product replaced at all by "overnight shipping" like you got. This situation is going into almost 3 weeks now and still no product in hand as I mentioned above. It must have been nice for you to get the overnight shipped. For me, I didn't get that treatment even though they made so much mistakes wih my order.

jessica. said:
This guy should help all those other posters who start threads asking if meeting someone in a dark alley to buy a $2000 computer for $500 is a possible scam. This OP can spot a scam a mile away! Impressive! I can't believe that SGP took $11.97 from this poor unsuspecting upstanding member of the community. When will the madness end?
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Please read my previous post. It is not the $30 that I spent that I care about. It is for how they treat customers, especially new ones, when a situation arises.

ZipZap said:
What's being missed here is that many vendors are insisting that a dispute case be closed before they will make a situation right.

This is not paypal policy.

As a buyer you need to escalate the issue with paypal if the seller asks you to remove a dispute before making good or fixing the situation.

Let paypal hash it out with the seller.

The last time this happened to me, I told the seller NO WAY that's not paypal policy and they refunded the money (and I kept the product).
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Wow, you sound like PayPal rep that I talked to. Thumbs up! :)

kasakato said:
His claims, with respect to the consumer complaint sound legitimate. If the company is not acting to resolve the problem, going public is well within accepted norms.
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THANK YOU. Well said. Finally someone who understand my situation instead of attacking me on it.

glen e said:
i disagree with the way he "went public" - very unprofessional and drives people away from understanding his plight...and by the way, as it is only one side, no one has any idea "If the company is not acting to resolve the problem"
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As I said, they tried to ignore my emails until PayPal escalated the claim. Even then, they tried to blame it on PayPal policy that does NOT exists by withholding my PAID product until I close the dispute.

Kii20 said:
While I agree with most sentiments here, OP did go a bit overboard, it does not take 2 weeks to fix a simple problem to send out another screen.

The main concern is their usage of a Paypal policy that does not exist. Personally, I have used SGP in the past for my iPhone and haven't haJd a problem. In their usual course of business I am sure this is what normally happens and that's why we buy from them.

However, what makes a company something that I would continue to support is how they react when things go wrong. Good example is Maroo and their response to the sleep/awake problem.

I hope the OP will respond to show us how it was eventually resolved. I think as a whole these forums like screenshots.
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THANK YOU for your caring. My thoughts exactly. :D
 
toxictrix said:
I've had problems with their customer service before. I told myself I'd never buy another SGP product.
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X2. I've had problems with their customer service as well.
Last year, I ordered a leather skin for my iPad 2. They did not send the clear film that comes along with it to cover the apple logo. I went through hell for something so stupid and insignificant. In the end, they never sent it and ignored my emails. They only communicated with me through PayPal.

I too promised I would not buy from them anymore.

I am not saying they run a scam, but that they definitely do not run a fully honest business and could and should improve on their customer service.
 
MortalDays said:
Here is the website that I ordered it from:

http://www.spigen.com/

which is the OFFICIAL website.

I have the Neo Hybrid EX Snow Series myself for 4S. There were discoloration (white plastic part turning YELLOW) and they refused to replace it since it is NORMAL from the factory. I posted a photo of it on here and all posters agreed with me. I guess all they want is your money.
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I don't blame your anger. I'm sick of all these companies with their horrible service being defended by their fanboys. They lied and made up a PayPal policy that doesn't exist. Screw 'em.
 
I have used SGP in the past for my iPhones and iPads. I haven't had any problems and they always deliver for me. Last week I ordered 3/22 a new case for my iPhone and the back had a micro-scratch. By 3/28 I had not one, but two replacments... Way to go SGP...




 
Must have been a bad rep or something. You could have said they have horrible customer service, which from your experience, they do. No need to say they run a scam when they are obviously a legit business with hundreds of satisfied customers. Just saying.
 
The strong statement of the title is what caught my attention to open up this tread to see what your experience with SGP was like. I've noticed that many companies tend to make mistakes time to time, only because we are humans. I'm sure as a customer you have tried contacting their customer service department with eagerness to have the problem resolved, and vice versa?? I, personally, have bought quite a few SGP products from one of their resellers (Cretouch), and I've received a wrong product once from them. But it was settled immediately with the kind support from their customer service by sending me the correct item at free of charge. Best Regards,
 
alan111 said:
X2. I've had problems with their customer service as well.
Last year, I ordered a leather skin for my iPad 2. They did not send the clear film that comes along with it to cover the apple logo. I went through hell for something so stupid and insignificant. In the end, they never sent it and ignored my emails. They only communicated with me through PayPal.

I too promised I would not buy from them anymore.

I am not saying they run a scam, but that they definitely do not run a fully honest business and could and should improve on their customer service.
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Well said. :D

radiogoober said:
I don't blame your anger. I'm sick of all these companies with their horrible service being defended by their fanboys. They lied and made up a PayPal policy that doesn't exist. Screw 'em.
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Thank God that there is PayPal protecting me from sellers like SGP.

oc949 said:
I have used SGP in the past for my iPhones and iPads. I haven't had any problems and they always deliver for me. Last week I ordered 3/22 a new case for my iPhone and the back had a micro-scratch. By 3/28 I had not one, but two replacments... Way to go SGP...

[url=http://img217.imageshack.us/img217/6161/329201294257am.jpg]Image[/URL]
[url=http://img193.imageshack.us/img193/6366/20120329ghi4tgjwrxuu9s1.th.jpg]Image[/URL]
[url=http://img571.imageshack.us/img571/3151/20120329pd6en2xu9xtugym.th.jpg]Image[/URL]
[url=http://img526.imageshack.us/img526/2545/20120329n53kq58upm3hq1c.th.jpg]Image[/URL]
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I am happy for you but that is not what happened to me. :eek:

DKYang said:
Must have been a bad rep or something. You could have said they have horrible customer service, which from your experience, they do. No need to say they run a scam when they are obviously a legit business with hundreds of satisfied customers. Just saying.
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You should say multiple bad reps :rolleyes: . O wait, that makes a company. :p

EDIT: As requested, here is a copy of SGP email:
We apologize for the mistake, there must have been a miscommunication in the Shipping Docks when we had sent over the replacement request.
However, due to Paypal’s policies, we are unable to send you the correct order unless the dispute is closed.
So we ask if you wish to receive the replacement iPad screen protector, then you will need to close the dispute on Paypal, otherwise, there are no ways for us to
Send you that second piece.
 
Last edited:
Why didn't you try to get it corrected through them instead of opening a dispute? If you just asked for a refund, I'm sure they wouldn't have told you no.
 
boshii said:
Why didn't you try to get it corrected through them instead of opening a dispute? If you just asked for a refund, I'm sure they wouldn't have told you no.
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As I said twice, they ignored my emails. That's why PayPal rep asked me to escalate the case.
 
boshii said:
Why didn't you try to get it corrected through them instead of opening a dispute? If you just asked for a refund, I'm sure they wouldn't have told you no.
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Unfortunately, many sellers do not address problems unless their money is at stake. I've had a handful of sellers ignore email after email after email, only to magically immediately respond once I've opened a PayPal dispute. If I've emailed them multiple times, I do not feel that I then have to call them and hope that they answer the phone. If they've listed an email address, then they've communicated to me that it is an acceptable form of communication. Especially when their email address just so happens to be their PayPal address.
 
radiogoober said:
I'm sick of all these companies with their horrible service being defended by their fanboys.
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I'm sick of satisfied customers being mislabeled fanboys. You clearly don't understand what the word means. Just because my (or anyone else's) multiple experiences with SGP do not mirror the OP's does not make me a fanboy. If I had the OP's experience I wouldn't be using them either.
 
takeshi74 said:
I'm sick of satisfied customers being mislabeled fanboys. You clearly don't understand what the word means. Just because my (or anyone else's) multiple experiences with SGP do not mirror the OP's does not make me a fanboy. If I had the OP's experience I wouldn't be using them either.
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It's quite alright to be a fan boy or a satisfied customer. I am sure there are whole varieties of customers who get whole varieties of experience with SGP. I guess it is just horrible to have it happened on me.

Your last sentence is very well said. That is what exactly I am going to do. ;)
 
TB07-NJ said:
EXACTLY! Had you only said that in your first post instead of the way you originally typed it 95% of the comments would have been avoided. ;)
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It's like you need luck to get SGP customer service.

No luck = No SGP customer service.

It is just that SGP is so bossy when it comes to responding to email. Still, it's been THREE weeks = no product yet.
 
scdad said:
How does this thread go to 2 pages?? Please delete.
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Because there is a real concern with SGP customer service from myself and all posters above.

I do see that you are new to the forums. It is called "freedom of speech". :D
 
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