I got the email below from Apple. I call AT&T and they say it's Apple's problem. I call Apple and they say it's AT&T's problem. Back and forth, back and forth. I did find out they assigned my number to both phones I ordered. One was a June 24th which was supposed to be my wife's line and mine was July 2nd. No one can change a number real quick? Does anyone know how to approach this on the AT&T or Apple side? It's an Apple order so AT&T can't see it in their system.
Dear Apple Store Customer,
When preparing your iPhone for shipment, we encountered an issue completing the AT&T account set up and have placed your order on hold. This could be for a number of reasons:
- You may have already purchased a phone or placed multiple orders for the same phone number.
- Your order may be on hold due to an issue with your AT&T account.
You can confirm your current AT&T eligibility status by entering your existing AT&T account information here. Please contact AT&T at 800-331-0500 or visit
www.att.com/wireless to resolve your issue.
Once your issue is resolved, you should expect to receive a Shipment Notification email within 24 hours.
We'll continue to retry shipping your order for up to seven days. After seven days, your order will be canceled.
We would like to apologize for any inconvenience this issue has caused.
For the most up-to-date information on your order, please visit Apple Order Status.
Sincerely,
The Apple Store Team