adamhenry
macrumors 68000
I agree with this. I see a light gray box in a black box. No color seen.
Sick of making trips to my Apple store...
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I agree with this. I see a light gray box in a black box. No color seen.
Is even hundreds out of millions millions necessarily an implication of common?
z31fanatic
macrumors 6502a
I too would have to told you to go pound sand. I don't see anything wrong with the screen.
EthanNixon
macrumors 6502a
This is how I would handle the situation, and I work at a competing major electronics company.
"Mr. Customer, I'm sorry you are dissatisfied with your product, and upon initial inspection I see nothing wrong with the device (because I honestly don't, what you are seeing is WELL within product discrepancy, you are being EXTREMELY particular about non-issues). I will however replace this device for you since you are unhappy with it. However, I am letting you know now, the device you will be getting is B-Stock and may have more issues to you than the one you are trading in. I will not replace the second one for you unless their is a defect in the manufacturing process outlined in the manufacture warranty. If you are OK with this, I will go ahead and make the switch. If you are not OK with this, I can refund your money or you can keep using your existing device.
^^^^That is if you are within say 45-60 days of your purchase date. If you aren't, then that is your fault for not catching these "issues" in your return policy.
You might see this as an issue, but to 99% of the rest of the world that is NOT deemed a defect. You would be returning just about every product with an LCD screen. Sorry, that is my opinion, not a troll.
"Mr. Customer, I'm sorry you are dissatisfied with your product, and upon initial inspection I see nothing wrong with the device (because I honestly don't, what you are seeing is WELL within product discrepancy, you are being EXTREMELY particular about non-issues). I will however replace this device for you since you are unhappy with it. However, I am letting you know now, the device you will be getting is B-Stock and may have more issues to you than the one you are trading in. I will not replace the second one for you unless their is a defect in the manufacturing process outlined in the manufacture warranty. If you are OK with this, I will go ahead and make the switch. If you are not OK with this, I can refund your money or you can keep using your existing device.
^^^^That is if you are within say 45-60 days of your purchase date. If you aren't, then that is your fault for not catching these "issues" in your return policy.
You might see this as an issue, but to 99% of the rest of the world that is NOT deemed a defect. You would be returning just about every product with an LCD screen. Sorry, that is my opinion, not a troll.
imagineadam
macrumors 68000
I understand your frustration with the screen man. Like I posted earlier I'm on my 5th. This is just how they seem to be made on the 6. I'm sure many many people have the same yellowing/uniformity problems and just don't notice or care. My wife thought I was being ridiculous but once you see the yellow pee stain every time you use your phone its enough to drive you nuts because you can't unsee it! Every one I've had has had different uniformity problems on different parts of the screen. It's just the luck of the draw with these displays as they are so ridiculously thin and even the slightest pressure during manufacturing can cause these defects. The quality control line just kept letting the duds through. Hopefully the next iPhone uses better quality displays and the workers aren't literally sleeping on the job!
And another part of me says nothing is perfect and ultimately it's just a stupid phone and I've let it go and I'm happy because it does what I need it to do. But my OCD can be a real bear sometimes! Hopefully you can get a screen that has even color temperature. Mine still has a dark spot but it's not too noticeable anymore unless I'm looking for it. Have a good one.
And another part of me says nothing is perfect and ultimately it's just a stupid phone and I've let it go and I'm happy because it does what I need it to do. But my OCD can be a real bear sometimes! Hopefully you can get a screen that has even color temperature. Mine still has a dark spot but it's not too noticeable anymore unless I'm looking for it. Have a good one.
KoolAid-Drink
macrumors 68000
I think the OP is entitled to his opinion and his frustrations are valid, so please lay off the OP.
I've had both pleasant and unpleasant experiences at the Apple store, so I know what you're talking about. Some employees really are unhappy with their jobs, their employer, and their schedules, so they take it out on customers (unfairly).
Try a different Apple store and escalate if necessary. Sorry you have to go through this; you deserve only the best, as iPhones are expensive.
I've had both pleasant and unpleasant experiences at the Apple store, so I know what you're talking about. Some employees really are unhappy with their jobs, their employer, and their schedules, so they take it out on customers (unfairly).
Try a different Apple store and escalate if necessary. Sorry you have to go through this; you deserve only the best, as iPhones are expensive.
bigdaddy223
macrumors regular
My closest Apple store is 2 hours away...
I got the phone in September. Display was perfect and I had no issues with the phone. Recently my screen started popping/clicking out of nowhere, so I had to get my screen replaced at the Apple store. The new screen had a dark tint where the battery percent was at the top right. Had the entire phone replaced afterwards, and now I have this yellowish tint. So yea, I'm entitled to getting my phone fixed/replaced until I have what I originally had. I have a one year warranty. The 45-60 day garbage doesn't cut it.
Newtons Apple
Suspended
He is indeed entitled to his opinion but calling anyone who does not agree with him a troll and worst, ruins any of his credibility. He likely could have got what he wanted at the Apple store but his attitude towards the Geeks had to be priceless.
Sounds like you may be overly picky... But maybe not.
It does sound like Apple has done a lot to satisfy you.
You are seriously misguided. My attitude obviously changed for the worst after the rude Apple employees at my local store refused to replace my screen or give me a replacement phone because of a bad screen. I went in there expecting quality customer support. Felt like I was dealing with cut throat salesmen.
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Overly picky? My screen goes from white to yellow. I read pdfs and ebooks on my iPhone at nighttime and it is very noticeable. Apple has marketed their screen as amazing.. having a gradient white to yellow tint isn't what I call amazing. It obviously isn't normal.
EthanNixon
macrumors 6502a
I would have offered to return the product for you within that timeframe. Obviously you won't be happy with any B-stock product. MOST electronic warranties only have a 90 day warranty after they have been replaced. This is the case with every company I have worked for (haven't worked for Apple). Chances are you should look into what an exchanged product's warranty is.
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Your screen looks fine to me in your photo.
Nickpocalypse
macrumors regular
Refurbished products are indeed returns, but they're repaired/inspected on an individual level for quality unlike new products which effectively just come off the line, get some QC and go into a box. There's a segment of customers who prefer refurbished products to new.
EDIT: I should mentioned I don't have a bulletproof source for this information as I can't remember where I read it. The point is you should feel confident getting refurbished; I've gotten phones this way many times in the past.
Newtons Apple
Suspended
imagineadam
macrumors 68000
Ha! I'd like to meet the bozos who inspected my last 3 replacements! 2/3 had the shifted FaceTime camera right out of the box and the screen uniformity was worse than the initial phone I had sent in! Eventually they sent me a brand new sealed box (5th phone total) with a barely acceptable screen (dark smudge in middle) but low and behold the FaceTime camera cushion is shifted and half covering the lens and it's starting to blur pictures! My luck on the 6 has been terrible as have others!
That screen looks normal to me.
But to be nit picking (I wasted a lot of time editing my photos), the screen is not perfectly uniform. But no screen on the market is. Realistically, the screen in the photo is better than most display I have seen.
On the other hand, taking a photo of a screen and posting it here to ask for comment introduced all sort of problems.
1. Your camera: even the best camera lens produces unevenly lighted shot. What people do to test a lens is to shoot at a white piece of paper. Even at such a target, you end up with a photo that is not evenly white across the whole photo.
2. Your audience's screen: you are relying the viewer's screen to display your photo uniformly. Most computer screens are worst than iPhone screen in term of display uniformity.
So, unless the problem is very obvious, much more so than your camera and your audience's screen, your illustration doesn't have a chance.
But to be nit picking (I wasted a lot of time editing my photos), the screen is not perfectly uniform. But no screen on the market is. Realistically, the screen in the photo is better than most display I have seen.
On the other hand, taking a photo of a screen and posting it here to ask for comment introduced all sort of problems.
1. Your camera: even the best camera lens produces unevenly lighted shot. What people do to test a lens is to shoot at a white piece of paper. Even at such a target, you end up with a photo that is not evenly white across the whole photo.
2. Your audience's screen: you are relying the viewer's screen to display your photo uniformly. Most computer screens are worst than iPhone screen in term of display uniformity.
So, unless the problem is very obvious, much more so than your camera and your audience's screen, your illustration doesn't have a chance.
The-Real-Deal82
macrumors P6
From reading this thread I think Apple have handled the OP very well. I am sorry they are not happy but you can't please everybody. My iPhone 6 screen is slightly yellow at the sides, ever so slightly, but I won't be changing it because I don't think that warrants a replacement personally. All the best to the OP and all that.
Newtons Apple
Suspended
I would say we are both right. I am well aware of what a refurbed Apple phone is. I might feel confident but "some" will not.
Was that the third or forth time you had you phone replaced.
Well that just goes to show you that Apple's quality control has gone down the drain. I very much dislike visiting the store and dealing with all this. However, I refuse to be alright with what I have. Screen discoloration might be minor to another individual but it's a big issue for me. The screen is one of the most important things, so what I'm looking at better be pleasant...not piss yellow
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It still warrants a screen replacement. The yellowing occurs for some because of the low quality LG screens Apple has used. It's not normal for yellowing.
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Newtons Apple
Suspended
I am sure the store regrets your visits, too! From the image you posted, you screen is well within passing. I guess it never occured to you that you might be too picky, even when multiple people, here, and at the store tell you so.
I wish you good luck on your quest for perfection. I am done here there is no reasoning with you and I am sure the mods are getting tired of this as am I.
No, I just think you're so defensive of Apple that you can't seem to think logically here. Get your head out of the fog... My screen is simply not uniform. Maybe a picture isn't demonstrating that to your eyes, but it depends on a number of factors and has to be seen in person in low lighting. It's really that simple. For a company that markets itself as being above the rest, I expect perfection in the screen I'm viewing. Apple needs to get its quality control together. We can go back and forth all you'd like, but you come across as someone who blindly defends Apple. I don't see any point in speaking to a wall any further.
Kissmyne
macrumors 6502
Although I can see the display issue you are describing with your display, there are several considerations here:
1. There is nothing wrong typically with LG display technology, cheap is probably close to one of the last adjectives I would choose. They are also one of the primary providers for Apple displays, so whenever you ask for a replacement, or a repair of a screen, likely this screen type will be used either on your repaired device, or on a replacement device. If that is not ok, you may want to consider looking for another phone.
2. The glue used to bond the displays of ANY mobile device may give off the "yellowish" appearance while setting. This typically will go away within 30 days.
3. At no point during your "rant" did I see where you explained to the Apple Store employees that this issue is primarily visible in low light conditions, which is what would allow them to see the issue you are describing, and thus allow them to help you
4. Please stop with your inflated entitlement gimmick, it isn't gaining you any sympathy. We all know it can be inconvenient to take a device in for repair, regardless of time or distance.
Have a nice day
1. There is nothing wrong typically with LG display technology, cheap is probably close to one of the last adjectives I would choose. They are also one of the primary providers for Apple displays, so whenever you ask for a replacement, or a repair of a screen, likely this screen type will be used either on your repaired device, or on a replacement device. If that is not ok, you may want to consider looking for another phone.
2. The glue used to bond the displays of ANY mobile device may give off the "yellowish" appearance while setting. This typically will go away within 30 days.
3. At no point during your "rant" did I see where you explained to the Apple Store employees that this issue is primarily visible in low light conditions, which is what would allow them to see the issue you are describing, and thus allow them to help you
4. Please stop with your inflated entitlement gimmick, it isn't gaining you any sympathy. We all know it can be inconvenient to take a device in for repair, regardless of time or distance.
Have a nice day
aKansasKid
macrumors regular
Apple is free to make their phones how they like. You are free to accept or reject it. If the phone fails to meet your expectations after purchase, Apple can either replace it or refund your money. It appears Apple has gone pretty far down the road to keep you as a customer. It's probably time they write you off and refund your money upon your returning the phone. They're under no obligation to keep this cycle up.
Newtons Apple
Suspended
You really have not done your homework if you are accusing me of blindly defending Apple. But that is fine. I hope you have a GREAT week.