iPhone 7(+) Siri can't hear me on new iPhone 7 Plus

Discussion in 'iPhone' started by dsjr2006, Sep 29, 2016.

  1. dsjr2006 macrumors regular

    Joined:
    Jun 29, 2007
    Location:
    Metro Detroit
    #1
    I have a new iPhone 7 Plus that I finally received last week. I noticed over the last few days that Siri cannot hear me and Dictation does not work unless I'm using Bluetooth. Seems to be a hardware issue, it did get splashed over the weekend and I only noticed it not working after that.

    Of course I can barely get an Apple Store appointment and they're in too short supply to simply exchange.
     
  2. macrumordude macrumors member

    macrumordude

    Joined:
    Apr 6, 2014
    Location:
    Huntington Beach, CA
    #2
    First day, I was able to yell "hey Siri" from across the room and I would hear me. A couple days later, it couldn't hear me unless I came real close. Thought I was the only one. Software or hardware?
     
  3. dsjr2006 thread starter macrumors regular

    Joined:
    Jun 29, 2007
    Location:
    Metro Detroit
    #3
    Brought it into the store. They ran Diagnostics and found the earpiece microphone (front microphone) was not properly functioning. They replaced it with a brand new device.

    Unfortunate, but I now have a fully functioning phone again. I didn't notice it before possibly, but this new device does seem to have a noise (as described elsewhere) under heavy load, only noticeable very very close to my ear.
     
  4. macrumordude macrumors member

    macrumordude

    Joined:
    Apr 6, 2014
    Location:
    Huntington Beach, CA
    #4
    Glad you got it. Mine's fine, it's just that if you don't wake/use it every so often, it won't listen to you. Hehe..:D
     
  5. Mrlexima macrumors newbie

    Mrlexima

    Joined:
    Sep 20, 2016
  6. Mrlexima macrumors newbie

    Mrlexima

    Joined:
    Sep 20, 2016
    #6
    I fixed the issue on my phone without getting a replacement.

    It's a bit of a hassle but what you must do is restore the phone to factory settings then when rebooting you must select the option to set up phone as a new phone.

    Only then will Siri continue to work as normal. You will unfortunately lose all your previous data from your backups but everything will work fine.
     
  7. GnarleyMarley macrumors 6502a

    GnarleyMarley

    Joined:
    Apr 23, 2006
    Location:
    Atlanta, GA
    #7
    Anyone else having this issue? I was able to set up Hey Siri a few days ago and everything was working as it should but now Siri and Dictation can't hear me at all.
     
  8. bigenius macrumors member

    bigenius

    Joined:
    Jun 24, 2014
    Location:
    Sweden
    #8
    I'm having this as well. Also, when using the front camera to record video, the first seconds have almost unhearable sound. After a few seconds it's okay. Very strange.
     
  9. Jimmy James macrumors 68040

    Jimmy James

    Joined:
    Oct 26, 2008
  10. SteveJobs2.0 macrumors 6502a

    Joined:
    Mar 9, 2012
    #10
    Yeah my iPad Pro 9.7 is extremely responsive when I say "Hey Siri". Even from another room. But my 7+ next to me I have to say it multiple times often.
     
  11. crawfish963 macrumors 6502

    crawfish963

    Joined:
    Apr 16, 2010
    Location:
    Texas
    #11
    I had this exact issue. One of your mics is faulty. I got a warranty replacement from Apple.
     
  12. bigenius macrumors member

    bigenius

    Joined:
    Jun 24, 2014
    Location:
    Sweden
    #12
    I've got a Genius bar appointment today regarding this, I'll keep you updated about the outcome.
     
  13. GnarleyMarley macrumors 6502a

    GnarleyMarley

    Joined:
    Apr 23, 2006
    Location:
    Atlanta, GA
    #13
    Update: I ended up having to get an AppleCare replacement and now "Hey Siri" works perfectly!
     
  14. bigenius macrumors member

    bigenius

    Joined:
    Jun 24, 2014
    Location:
    Sweden
    #14
    My appointment at the genius bar went well. The diagnosis tool reported a faulty microphone and my phone was repaired, took about 40 minutes - they swapped the microphone as well as the display. I don't have Apple care but I had 44 days left of the 1 year warranty so it was repaired at no charge.
    All ok now
     
  15. Jonteskane macrumors newbie

    Joined:
    Feb 16, 2018
    #15
    Hi,

    Siri on my iPhone 7 Plus iOS 11.2.5 is not picking up my voice properly. If I turn the iPhone and speak loud into the mic next to the camera lenses I can get Siri to work.

    I’ve gone through the basic self service steps e.g. reset the phone. Talked to Apple-support over the phone. No problems in the tests.

    Yesterday I went to my local Apple store and got Genius Bar support. The guy tested all the microphones and they where all working. Then he wanted to compare with new iPhone 7 Plus in the store. The first one of the new phones did not working either, the second one the same problem and also the third one, some kind of reference Genius Bar phone had the same problem as my phone. When he tested iPhone 6 s plus it was working perfectly.

    The Genius guy said that he never experienced this problem before and when this problem was on three new phone 7 plus in the store he was going to escalate the problem to Apple service team.

    So my questions, does anyone have a iPhone 7 Plus where Siri is working properly. You should not have to shout for Siri to hear you. If it’s working what iOS are you on?

    If you had this problem, what was the solution?
     
  16. GrumpyMom Suspended

    GrumpyMom

    Joined:
    Sep 11, 2014
    #16
    I don’t have my 7 Plus anymore but Siri never worked well for me on it and my husband and I both had difficulties with callers hearing us. I traded it in for an 8 Plus because the battery was also acting wonky.

    I have an 8 Plus now and my callers hear me okay but Siri is still struggling compared to my iPhone SE which is on the same version of iOS 11. So I guess it’s not an iOS problem.
     
  17. Jonteskane macrumors newbie

    Joined:
    Feb 16, 2018
    #17
    Thanks for the feedback.

    I haven’t experienced problems with callers can’t hear me. But the Siri problem is a really annoying.

    I wonder, is there anyone out there with a 7 Plus that actually have Siri picking up your voice properly?
     
  18. jav6454 macrumors P6

    jav6454

    Joined:
    Nov 14, 2007
    Location:
    1 Geostationary Tower Plaza
    #18
    High pitch?
     

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