In reading his exchange with Ryan Tate, it is clear SJ is all about preaching and not about listening. Failure to listen is the first step in the great unraveling of any company and hopefully SJ can find enough humility to listen before Android or webOS or Linux or even glacially slow Microsoft comes along and serves him up a whole bakery full of humble pie.
Quite the opposite. Apple did exactly as you prescribe, listening in the early '90s almost led to its unravelling and complete demise. Licensing Mac OS for example. Tear down this walled garden, Mr Gorbapple. After that almighty fubar, they called the preacher in. And haven't listened since.
I find it amazing how much advice and criticism people can have for a successful company with successful products in relation to how they should fix their 'problems' with their successful company and their successful products. It's ironic that it's mostly exactly the same advice and criticism as when Apple was struggling, which in essence amounts to
"to be better than everyone else, Apple needs to do what everyone else is doing". I'm very happy as a long time Apple consumer that Steve Jobs does NOT listen to that sort of advice and criticism. I'm not a shareholder, but I assume those whoa are would be even happier still that he doesn't listen.
I must agree that listening to just any old crackpot is another recipe for disaster. When I saw Apple go after that Psystar outfit, I was happy they were protecting themselves, despite a number of people clamoring for cheaper or even clone Macs. But it's human nature to attribute success to "something I did" versus "market conditions" or "serendipity" and the only way to smell trouble up ahead is to keep your eyes and ears open.
What I wish SJ did was respectfully disagree and give substantive reasons why he couldn't do what Ryan suggested rather than simply sound dictatorial. I don't get the feeling Apple can have the kind of agility it needs while at the same time appearing to be insular.
I agree with SJ's stance on Flash. It's friggin' useless (most of the time). I had flashblock on almost all of my machines until it got to the point I could ran into daily issues with things I could not get done without having flash enabled. Even now I have adblock to mitigate the most offensive occurances of flash. But Google is throwing its weight behind Adobe by including flash in the next Android release. This is a big deal especially when you consider that for this quarter at least, Android Phones are outselling iPhones. Hulu bailed on HTML5 as well. When I try to enable YouTube's HTML5 beta in firefox, I find it can only be enabled in IE or in Chrome?!?

This is not as clear cut as SJ would like us to believe, or more alarmingly, SJ believes it's this clear cut.
If like the Who's "Tommy," SJ keeps his blindfold on and earplugs in, he might miss a developing trend that can hurt or even ruin sales. After all, it is fair to say Apple refused to expose the api's flash needed to run (slightly more) efficiently. Now that Adobe is able to make low level chipset accelerated graphics calls, will flash get any better? I think so but I wonder if Apple will find the time to even bother taking a look.
Adobe Acrobat and Flash are tragedies, but as a long time Photoshop CS and Dreamweaver MX user, I would be more inclined to throw software quality accusations at a certain company up in Redmond, Wa than at Adobe. In fact, I would say iTunes is fraught with the same kind of bloat I normally expect from MS Office or Adobe Acrobat. While I don't like having flash in my way, I don't like having Apple tell me I can't try it and make the decision it sucks for myself. I'm not wishing for a wide open system here or I'd go for Windows or Linux, but iThings are a bit too closed and SJ's attitude seems a bit too insular for me.
I'm not suggesting SJ let noobs run his company from outside, but an arrogant and insular culture is counter to any company, even Apple's continued success.