So my 2011 17" MBP with the anti-glare screen was brought into the Apple store at the Americana in Glendale, CA. It had a dead GPU for the second time... I needed the machine to repaired ASAP and the Apple Genius said sending it out to the repair center would be much quicker than doing it in house. I reluctantly agreed... This was a Friday. My computer was in PERFECT condition, not a scratch or dent on it - I had a 1TB SSD in it and 16GB of RAM. I had a Moshi palmguard on it as well. The display was flawless and evenly lit. It was literally the perfect specimen computer.
On Tuesday I received the laptop back from Apple via FedEx. When I opened the box I immediately discovered that this computer was not mine. It was NOT the computer that I brought into Apple. I immediately went into a rage as I felt slighted. This computer had scratches on it, the keyboard had uneven lighting as did the display. There was also a scratch on the screen.
I looked at the paperwork that was sent with the computer - It stated that the machine failed to boot with my SSD hard drive and my 16GB of RAM. Not believing this for one second I installed my SSD and my RAM and the machine booted right up. Apple returned the laptop with what originally came it it; a 500GB 5400RPM HD and 4GB RAM... This led me to the conclusion that Apple merely swapped my computer with a refurb thinking that was okay... Hardly.
I called AppleCare to explain - I got to level 2 and the guy was understanding and he was trying to be helpful. He suggested I head to the store where I dropped it off. I went into the store with the box and the laptop and explained what happened. I told them that I didn't want whatever computer I was sent and that they need to find mine and get it back to me, period. Interestingly the manager at the Apple store was able to see that the 'upper case' was also replaced (duh, I knew this) but that fact wasn't on my paperwork at all... which means that the display was also replaced.
So what Apple did is they took the bottom panel from my original laptop and put in on a refurb and sent it back to me without even bothering to test my drive or RAM. Instead of FIXING mine which would be to replace the logic board they sent me a refurbished machine that was not in good shape and though that would be good.
So, after demanding my original computer back the manager came out with a brand new rMPB - top of the line specs, they didn't even try to give me a lesser model. It's the 2.8 i7, 16GB RAM and 1TB SSD... I have to admit I wasn't excited and I'm still not sure if I am. I really loved my 17" anti glare. They explained that my machine is now gone and went 'back into the refurb pool' and there was no chance of getting it back.
I guess I've made this post to ask for opinions. I feel like I'm not entirely satisfied with the 15" machine although it is an amazing machine. I feel cheated that my machine was taken from me in such a manner. I mean, I guess at the end of the day it was all Apple could do for me. Maybe I'm being ungrateful?
Thoughts?
On Tuesday I received the laptop back from Apple via FedEx. When I opened the box I immediately discovered that this computer was not mine. It was NOT the computer that I brought into Apple. I immediately went into a rage as I felt slighted. This computer had scratches on it, the keyboard had uneven lighting as did the display. There was also a scratch on the screen.
I looked at the paperwork that was sent with the computer - It stated that the machine failed to boot with my SSD hard drive and my 16GB of RAM. Not believing this for one second I installed my SSD and my RAM and the machine booted right up. Apple returned the laptop with what originally came it it; a 500GB 5400RPM HD and 4GB RAM... This led me to the conclusion that Apple merely swapped my computer with a refurb thinking that was okay... Hardly.
I called AppleCare to explain - I got to level 2 and the guy was understanding and he was trying to be helpful. He suggested I head to the store where I dropped it off. I went into the store with the box and the laptop and explained what happened. I told them that I didn't want whatever computer I was sent and that they need to find mine and get it back to me, period. Interestingly the manager at the Apple store was able to see that the 'upper case' was also replaced (duh, I knew this) but that fact wasn't on my paperwork at all... which means that the display was also replaced.
So what Apple did is they took the bottom panel from my original laptop and put in on a refurb and sent it back to me without even bothering to test my drive or RAM. Instead of FIXING mine which would be to replace the logic board they sent me a refurbished machine that was not in good shape and though that would be good.
So, after demanding my original computer back the manager came out with a brand new rMPB - top of the line specs, they didn't even try to give me a lesser model. It's the 2.8 i7, 16GB RAM and 1TB SSD... I have to admit I wasn't excited and I'm still not sure if I am. I really loved my 17" anti glare. They explained that my machine is now gone and went 'back into the refurb pool' and there was no chance of getting it back.
I guess I've made this post to ask for opinions. I feel like I'm not entirely satisfied with the 15" machine although it is an amazing machine. I feel cheated that my machine was taken from me in such a manner. I mean, I guess at the end of the day it was all Apple could do for me. Maybe I'm being ungrateful?
Thoughts?
