So AppleCare took my computer away...

[scaredpoet]

Fair enough, curious as to why though? Same HD and RAM just a better GPU and CPU.

- Warranty coverage from Apple
- Retina display
- SSD is undoubtedly far faster in I/O speed than the SSD you had installed
- Same as above for RAM
- TRIM support for the installed SSD, without any hacks
- lighter, thinner

Just to name a few.

 

[cairene2011]

I completely understand nikhsub1's emotions about the initial service he received for his 17" machine. I strongly disagree with the simplistic posters, who deem him as being ungrateful.

To nikhsub1 I would say, it's a matter of being forced to leave one's comfort zone, but eventually benefitting from it. For instance, I was determined to attend a certain university ever since I was a little girl. However, during the application process my dad surprisingly passed away and I completely effed it up. I thought that university was perfect for me, I was dead-set on that path, it was my anti-glare 17" and I felt from now on everything could only go downhill with me having to wait around another year to re-apply and spoiling my CV with that gap. Life offered me a different opportunity that seemed fascinating and awesome in its own right, like a 15" brand-new Retina screen, but simply wasn't what I had planned for and what I wanted at this time: a year living in the Middle East. I begrudgingly took it, a couple months in I found myself in the Arab Spring and gaining experiences and insight, which opened the door to a much much more suitable academic path a couple years later.

So, I guess, what I'm trying to say, nikhsub1, is that perhaps you could make the best of this 15" rMBP and see what it holds in stock for you. Perhaps you'll benefit from this new and slightly different tool in a way your trusty, comfortable 17" AG would have not allowed you.

 

[nikhsub1]

So, I guess, what I'm trying to say, nikhsub1, is that perhaps you could make the best of this 15" rMBP and see what it holds in stock for you. Perhaps you'll benefit from this new and slightly different tool in a way your trusty, comfortable 17" AG would have not allowed you.

I would say you understand exactly where I am coming from 100%, and not knowing your age I would say you are also wise beyond your years

As I've said I am starting to embrace the new machine and starting to appreciate it for what it is, not damning it for what it's not.

Sorry about your Dad cairene...

 

[aodesigns]

To nikhsub1 I would say, it's a matter of being forced to leave one's comfort zone, but eventually benefitting from it. For instance, I was determined to attend a certain university ever since I was a little girl. However, during the application process my dad surprisingly passed away and I completely effed it up. I thought that university was perfect for me, I was dead-set on that path, it was my anti-glare 17" and I felt from now on everything could only go downhill with me having to wait around another year to re-apply and spoiling my CV with that gap. Life offered me a different opportunity that seemed fascinating and awesome in its own right, like a 15" brand-new Retina screen, but simply wasn't what I had planned for and what I wanted at this time: a year living in the Middle East. I begrudgingly took it, a couple months in I found myself in the Arab Spring and gaining experiences and insight, which opened the door to a much much more suitable academic path a couple years later.

Very inspirational, respect to you.

 

[CaptainChunk]

Yeah, I understand the OP's POV, too, especially regarding the AG displays that are no longer offered on anything Apple makes.

Back when Apple was still offering the option to upgrade to antiglare, I would always opt for it even though it cost more. But eventually, Apple stopped offering them altogether and I've more or less become acclimated to the glossy displays, ever since I picked up a 2011 13" MBP. And the display on my new rMBP doesn't bother me at all - the more uniform brightness and vastly superior viewing angles both make a huge difference in that regard.

nikhsub1 - I'm glad you're starting to settle into your new rMBP. They really are fantastic machines. Even though Apple handled your repair pretty awfully, I'm glad a manager stepped up to the plate and took care of you. A lot of other computer manufacturers would tell you where to stick it.

 

[consumeritis]

So wait, instead of fixing your machine they stole it?

Surely a 'repair' should mean just that - a repair. Not swapping the entire machine for one with cosmetic damage.

If it wasn't repairable shouldn't they have told you and given it back to you? Or offered you a replacement so you could choose whether to go for it or not?

I totally understand why you're frustrated. Hope you can come to terms with it and feel happy with the new machine.

 

[blueroom]

I'd take a top of the line 15" rMBP over any of the 17" MBPs in a heartbeat. A lot more modern gubbins inside.

 

[nikhsub1]

Yeah, I understand the OP's POV, too, especially regarding the AG displays that are no longer offered on anything Apple makes.

Back when Apple was still offering the option to upgrade to antiglare, I would always opt for it even though it cost more. But eventually, Apple stopped offering them altogether and I've more or less become acclimated to the glossy displays, ever since I picked up a 2011 13" MBP. And the display on my new rMBP doesn't bother me at all - the more uniform brightness and vastly superior viewing angles both make a huge difference in that regard.

nikhsub1 - I'm glad you're starting to settle into your new rMBP. They really are fantastic machines. Even though Apple handled your repair pretty awfully, I'm glad a manager stepped up to the plate and took care of you. A lot of other computer manufacturers would tell you where to stick it.

Thanks for the reply!

So wait, instead of fixing your machine they stole it?

Surely a 'repair' should mean just that - a repair. Not swapping the entire machine for one with cosmetic damage.

If it wasn't repairable shouldn't they have told you and given it back to you? Or offered you a replacement so you could choose whether to go for it or not?

I totally understand why you're frustrated. Hope you can come to terms with it and feel happy with the new machine.

Well I wouldn't say they stole it - they did send me back a machine that was theoretically the same... I think that laziness or haste is what happened in my case, it was just quicker and easier to send me a refurb than to take the time to swap out my mainboard. That's my theory anyway since the machine was running perfectly until the GPU died.

 

[Miltz]

Mistakes Happen... How a company handle that mistake is what defines them. I think they did the right thing in the end. I would be extremely happy with the outcome of this situation.

 

[TechZeke]

Yes but Dell's don't cost $3200 either... Dell's are disposable.

The Dell XPS 15 and the XPS One 27(Dells version of the 27" iMac) each cost just as much as a rMBP and a 27" iMac.

Dell just doesn't give you options Apple does like a 1TB PCIe SSD or 2.8 i7 QC which can make MacBooks cost $3200. Dell doesn't even use the more expensive Crystalwell CPUs with the Iris Pro.

On Topic, I'd set the retina scaling to 1920x1200 on your new rMBP and never look back. You say that you old 17" had a 1TB SSD....you must have no idea what kind of idea of SSDs are in the rMBPs now. The new PCIe SSDs will destroy anything your 17" could muster.

 

[Roblez]

I think this is very good costumer service. Apple swapped your computer for a functional one, you weren't satisfied, they offered you a brand new, latest-gen, top-of-the-line macbook pro, their best product.
Yeah, you're being ungrateful. Enjoy your rMBP, or sell it and buy a 17" with profit. Really, you win anyway, can't believe you're complaining