So.... AT&T rep just screwed up my 6+ preorder

Discussion in 'iPhone' started by CCov, Sep 16, 2014.

  1. CCov macrumors member

    Joined:
    Sep 12, 2014
    #1
    I was on the phone trying to sort out contact info and billing for my 6+. After a while she says "good news! I canceled your order and placed another" that was her solution to getting all my info to match. My orgianal ship date was October 2nd. Now I'm towards the end of November. I am at a loss for words.
     
  2. ZBoater macrumors G3

    ZBoater

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    Sunny Florida
  3. CoyoteRidge macrumors member

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    Sep 15, 2014
  4. mm1250 macrumors 6502

    Joined:
    Sep 3, 2007
    #5
    YEA.

    dealing with similar issue. on hold again. Last att rep yelled and hung up on me.

    i'm switching to Verizon.

    ooh btw... if you ask to speak to a manager its 24-48hrs
     
  5. CCov thread starter macrumors member

    Joined:
    Sep 12, 2014
    #6
    Thanks lol. I'm beyond devastated. I never asked her to do that. She said she will talk to her boss and try and get it placed back up front. My guess there is a 0% chance of that happening

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    When I check my order online it still has the original date. Hopefully it will be okay. But my guess is I'll be standing in line Friday morning

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    When I check my order online it still has the original date. Hopefully it will be okay. But my guess is I'll be standing in line Friday morning
     
  6. DotCom2 macrumors 68040

    Joined:
    Feb 22, 2009
    #7
    OMG!
    That's AWEFUL!
    If I were you, I call and ask for a supervisor and at least get some compensation for the idiot who did this!
     
  7. WolfSnap macrumors 6502a

    WolfSnap

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    SoCal
    #8
    OMG. I would have lost it at that point. That's horrible.
     
  8. CCov thread starter macrumors member

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    Sep 12, 2014
    #9
    Like the previous guy said. 48 hour wait. I called back and they said there's not a whole lot I can do.
     
  9. Señor macrumors 6502

    Señor

    Joined:
    Jun 20, 2013
    Location:
    United States
    #10
    You know what's just as bad too? Starting with a November 9th-27th shipping date.
     
  10. CCov thread starter macrumors member

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    Sep 12, 2014
    #11
    Lol I'm a grown ass man and and the AT&T lady almost made me cry.
     
  11. jlake02 macrumors 68020

    jlake02

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    L.A.
    #12
    I would call back.. escalate to a senior manager.. and politely raise hell. :mad:




    :apple:
     
  12. iososx macrumors 6502a

    iososx

    Joined:
    Aug 23, 2014
    Location:
    USA
    #13
    Lesson: look in the mirror, there you'll see who's responsible for being prepared and placing the order correctly the first time.

    Playing the victim and attacking the carrier will only gain the support of fellow victims. Pointing the finger and blaming is futile.
     
  13. sobucky macrumors 6502

    Joined:
    Oct 12, 2011
    #14
    I had a problem as well but I ordered from apple, their system couldn't process my order and I had to contact my CC issuer to give them a approval code for my order... But good thing is that they called me and I had a specific rep to help me solve my problem and I got the reps personal line number to reach him... After all that everything was solve and my date was still the same oct 1-6
     
  14. Steviejobz macrumors 68000

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  15. CCov thread starter macrumors member

    Joined:
    Sep 12, 2014
    #16
    Lol it isn't my fault. Bank deactivated my cc because of fradualnt activity yesterday. Was calling to add another card. If you don't have anything helpful to say move on to another thread

    ----------

    I did lol. She said yes. In November.
     
  16. LostMyiPhone macrumors 6502

    Joined:
    Dec 19, 2012
    #17
    actions speak louder than words. Call, explain that you don't have 48 hours to wait to speak to a manager. You've been a customer for xx years and have not had any issues up until now. You'd like to either speak to a manager completely or you'd like to cancel your order and your service with ATT and you'd like more information about how you port your number to Verizon.

    If you don't get to speak to a manager and get it rectified, switch.
     
  17. Deguello macrumors 6502

    Joined:
    Jun 29, 2008
    #18
    Not making excuses for yelling, but it's not realistic to expect AT&T to staff enough full time managers to have enough to cover these peaks within normal response times.
     
  18. LostMyiPhone macrumors 6502

    Joined:
    Dec 19, 2012
    #19
    That's the difference between ordering from apple and from your carrier. I try to always go thru apple these days.
     
  19. iphone5att64 macrumors 6502

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    Sep 19, 2012
    #20
    You'll get a manager if you ask the billing rep while canceling.
     
  20. 12vElectronics macrumors 68040

    12vElectronics

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  21. iphone5att64 macrumors 6502

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    Sep 19, 2012
    #22
    Does that push your upgrade eligibility back 2 months?

    Can you start a two year contract and wait a year to use your discount?
     
  22. Sheza macrumors 68000

    Sheza

    Joined:
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    Location:
    Croydon & London At The Same Time
    #23
    Damn, I imagine what your reaction would be. Should have recorded the call, let us hear it all.
     
  23. DotCom2 macrumors 68040

    Joined:
    Feb 22, 2009
    #24
    The only comfort I can offer is that the November date is probably a CYA thing and they usually over-estimate to be safe. There is a good chance you will get your new beautiful new iPhone before the estimated date.

    Also, would it be possible to visit an ATT store and speak to a manager there and see if they can hold a phone for you?
    I know that usually all stores get a percent of phones to hold in case someone gets a DOA phone of something.
    It wouldn't hurt to try.
    Sorry for you.:(
     
  24. CCov thread starter macrumors member

    Joined:
    Sep 12, 2014
    #25
    Exactly what I just did. I called my local store and pled my case with no luck. My girlfriend went up there and changed their minds (assuming she showed some nip) the manager said he would hold one 64gb 6+ sspace gray for me! Don't even have to wait in line!
     

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