So.... AT&T rep just screwed up my 6+ preorder

CCov

macrumors member
Original poster
Sep 12, 2014
94
0
I was on the phone trying to sort out contact info and billing for my 6+. After a while she says "good news! I canceled your order and placed another" that was her solution to getting all my info to match. My orgianal ship date was October 2nd. Now I'm towards the end of November. I am at a loss for words.
 

mm1250

macrumors 6502
Sep 3, 2007
313
39
YEA.

dealing with similar issue. on hold again. Last att rep yelled and hung up on me.

i'm switching to Verizon.

ooh btw... if you ask to speak to a manager its 24-48hrs
 

CCov

macrumors member
Original poster
Sep 12, 2014
94
0
Ouch. That hurts. Sorry to hear that. :(
Thanks lol. I'm beyond devastated. I never asked her to do that. She said she will talk to her boss and try and get it placed back up front. My guess there is a 0% chance of that happening

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YEA.

dealing with similar issue. on hold again. Last att rep yelled and hung up on me.

i'm switching to Verizon.
When I check my order online it still has the original date. Hopefully it will be okay. But my guess is I'll be standing in line Friday morning

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YEA.

dealing with similar issue. on hold again. Last att rep yelled and hung up on me.

i'm switching to Verizon.
When I check my order online it still has the original date. Hopefully it will be okay. But my guess is I'll be standing in line Friday morning
 

DotCom2

macrumors 601
Feb 22, 2009
4,101
2,352
OMG!
That's AWEFUL!
If I were you, I call and ask for a supervisor and at least get some compensation for the idiot who did this!
 

WolfSnap

macrumors 6502a
Sep 18, 2012
880
580
SoCal
I was on the phone trying to sort out contact info and billing for my 6+. After a while she says "good news! I canceled your order and placed another" that was her solution to getting all my info to match. My orgianal ship date was October 2nd. Now I'm towards the end of November. I am at a loss for words.
OMG. I would have lost it at that point. That's horrible.
 

CCov

macrumors member
Original poster
Sep 12, 2014
94
0
OMG!
That's AWEFUL!
If I were you, I call and ask for a supervisor and at least get some compensation for the idiot who did this!
Like the previous guy said. 48 hour wait. I called back and they said there's not a whole lot I can do.
 

jlake02

macrumors 68020
Nov 2, 2008
2,258
1
L.A.
I was on the phone trying to sort out contact info and billing for my 6+. After a while she says "good news! I canceled your order and placed another" that was her solution to getting all my info to match. My orgianal ship date was October 2nd. Now I'm towards the end of November. I am at a loss for words.
I would call back.. escalate to a senior manager.. and politely raise hell. :mad:




:apple:
 

iososx

macrumors 6502a
Aug 23, 2014
859
6
USA
Lesson: look in the mirror, there you'll see who's responsible for being prepared and placing the order correctly the first time.

Playing the victim and attacking the carrier will only gain the support of fellow victims. Pointing the finger and blaming is futile.
 

sobucky

macrumors 6502
Oct 12, 2011
350
16
OMG!
That's AWEFUL!
If I were you, I call and ask for a supervisor and at least get some compensation for the idiot who did this!
I had a problem as well but I ordered from apple, their system couldn't process my order and I had to contact my CC issuer to give them a approval code for my order... But good thing is that they called me and I had a specific rep to help me solve my problem and I got the reps personal line number to reach him... After all that everything was solve and my date was still the same oct 1-6
 

CCov

macrumors member
Original poster
Sep 12, 2014
94
0
Lesson: look in the mirror, there you'll see who's responsible for being prepared and placing the order correctly the first time.

Playing the victim and attacking the carrier will only gain the support of fellow victims. Pointing the finger and blaming is futile.
Lol it isn't my fault. Bank deactivated my cc because of fradualnt activity yesterday. Was calling to add another card. If you don't have anything helpful to say move on to another thread

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LOL! Can you ask for a do-over?
I did lol. She said yes. In November.
 

LostMyiPhone

macrumors 6502
Dec 19, 2012
423
1
actions speak louder than words. Call, explain that you don't have 48 hours to wait to speak to a manager. You've been a customer for xx years and have not had any issues up until now. You'd like to either speak to a manager completely or you'd like to cancel your order and your service with ATT and you'd like more information about how you port your number to Verizon.

If you don't get to speak to a manager and get it rectified, switch.
 

Deguello

macrumors 6502a
Jun 29, 2008
912
480
Texas
YEA.

dealing with similar issue. on hold again. Last att rep yelled and hung up on me.

i'm switching to Verizon.

ooh btw... if you ask to speak to a manager its 24-48hrs
Not making excuses for yelling, but it's not realistic to expect AT&T to staff enough full time managers to have enough to cover these peaks within normal response times.
 

LostMyiPhone

macrumors 6502
Dec 19, 2012
423
1
I had a problem as well but I ordered from apple, their system couldn't process my order and I had to contact my CC issuer to give them a approval code for my order... But good thing is that they called me and I had a specific rep to help me solve my problem and I got the reps personal line number to reach him... After all that everything was solve and my date was still the same oct 1-6
That's the difference between ordering from apple and from your carrier. I try to always go thru apple these days.
 

iphone5att64

macrumors 6502
Sep 19, 2012
404
37
Not making excuses for yelling, but it's not realistic to expect AT&T to staff enough full time managers to have enough to cover these peaks within normal response times.
You'll get a manager if you ask the billing rep while canceling.
 

iphone5att64

macrumors 6502
Sep 19, 2012
404
37
I was on the phone trying to sort out contact info and billing for my 6+. After a while she says "good news! I canceled your order and placed another" that was her solution to getting all my info to match. My orgianal ship date was October 2nd. Now I'm towards the end of November. I am at a loss for words.
Does that push your upgrade eligibility back 2 months?

Can you start a two year contract and wait a year to use your discount?
 

Sheza

macrumors 68000
Aug 14, 2010
1,724
1,228
Damn, I imagine what your reaction would be. Should have recorded the call, let us hear it all.
 

DotCom2

macrumors 601
Feb 22, 2009
4,101
2,352
The only comfort I can offer is that the November date is probably a CYA thing and they usually over-estimate to be safe. There is a good chance you will get your new beautiful new iPhone before the estimated date.

Also, would it be possible to visit an ATT store and speak to a manager there and see if they can hold a phone for you?
I know that usually all stores get a percent of phones to hold in case someone gets a DOA phone of something.
It wouldn't hurt to try.
Sorry for you.:(
 

CCov

macrumors member
Original poster
Sep 12, 2014
94
0
The only comfort I can offer is that the November date is probably a CYA thing and they usually over-estimate to be safe. There is a good chance you will get your new beautiful new iPhone before the estimated date.

Also, would it be possible to visit an ATT store and speak to a manager there and see if they can hold a phone for you?
I know that usually all stores get a percent of phones to hold in case someone gets a DOA phone of something.
It wouldn't hurt to try.
Sorry for you.:(
Exactly what I just did. I called my local store and pled my case with no luck. My girlfriend went up there and changed their minds (assuming she showed some nip) the manager said he would hold one 64gb 6+ sspace gray for me! Don't even have to wait in line!