So many problems with Retina MBP

nikhilr51

macrumors member
Original poster
Nov 15, 2008
37
0
Perth, Western Australia
Hey everyone (wow i haven't used this account since 2008 :eek:),

I've had a retina macbook pro since mid June and honestly my $800 Dell laptop had less problems than this $3000 piece of shiny tech.
Here's a list of some of the problems that occurred over the past few days (some are not that major I know, but still).
I've posted some of these problems individually here and on other forums but have received no helpful responses.

Some gestures stop working (Moderately frequent, Requires restart)
Crashes frequently (hasn't happened for a while though, chrome wasn't the problem)
Resuming from sleep takes a very log time or completly fails with a black screen (VERY frequent, have to hold down power button to turn it off)
Very laggy gestures when using intel graphics (I just assumed it was common for osx to be laggy but I used an in-store previous get MBP and it was MUCH smoother)
Apps staying in mission control after being closed, black screen when swiped to (odd, only happened once, required a restart)
Apps not appearing in dock when opened, still run fine though (Happened once or twice, Required restart)
Cmd-tab only showing safari, no finder or anything else. (Happened once or twice, Required restart to fix)
Running apps not having light below icon in dock, and for apps that DO show the light, it remains on after quitting till I click the icon. (Happened a couple of times, restart fixed it)
All dock icons disappear, empty dock remains (Happens quite often, restart fixed it)
Aperture keeps bouncing, doesn't open (Restart computer and it works again, has happened a few times)
Doesn't go to sleep when lid closed (Only once or twice)

I've owned three pcs before this and the only reason i swapped to mac was for their superior build quality, which as always is excellent, but besides that i'm disappointed. I remember when i had a powerbook g4 AGES ago, everything just worked, the only problem i had was the Bluetooth module died (fair enough after 5 years).


I have tried resetting the NVRAM and SMC however nothing seems to have helped. Mountian lion fixed safari which was horribly slow, but nothing else.

Sorry if it sounds like im having a rage at apple (just raging at mine) but i didn't expect this from a $3,000 laptop, that too and apple one.

Thanks in advance if anybody can help me,
Kind regards,
Nikhil
 
Last edited:

maflynn

Moderator
Staff member
May 3, 2009
65,478
31,515
Boston
Have you called apple, and/or brought it to the apple store to address those problems? I'd venture and say its defective but only apple can make that final assessment.
 

noteple

macrumors 65816
Aug 30, 2011
1,407
323
Sounds like memory or something routinely getting corrupted.
Anything being kicked out to the console?
 

nikhilr51

macrumors member
Original poster
Nov 15, 2008
37
0
Perth, Western Australia
Anything being kicked out to the console?
Oh wow, quite a lot of Dock errors: http://imgur.com/0KvyS
(killall Dock doesnt help)

Also just got a safari one that sounds ominous:

*** WARNING: Method userSpaceScaleFactor in class NSWindow is deprecated on 10.7 and later. It should not be used in new applications. Use convertRectToBacking: instead.

Have you called apple, and/or brought it to the apple store to address those problems?
Not yet, there is an apple store near me but I'd prefer to use that as a last resort :) Always like trying to figure it out myself (then again i usually cause the problem :p Although for once i don't think its my fault!)
 
Last edited:

Tea-Aholic

macrumors 6502
Dec 8, 2011
427
39
Melbourne, Australia
Please do a clean restore, it will do your Mac good!

But seriously though, these are all mostly software issues and not hardware issues. Try a clean install first and see what happens.
 

leman

macrumors G4
Oct 14, 2008
10,350
4,862
It seems like either you have a hardware problem or your install has been botched somehow... I'd do a clean install.
 

bobr1952

macrumors 68020
Jan 21, 2008
2,040
39
Melbourne, FL
Oh wow, quite a lot of Dock errors: http://imgur.com/0KvyS
(killall Dock doesnt help)

Also just got a safari one that sounds ominous:

Not yet, there is an apple store near me but I'd prefer to use that as a last resort :) Always like trying to figure it out myself (then again i usually cause the problem :p Although for once i don't think its my fault!)
All the tinkering in the world won't help if it is defective--June was two months ago--if you are still having problems I'd take that trip to the Apple Store.
 

nikhilr51

macrumors member
Original poster
Nov 15, 2008
37
0
Perth, Western Australia
All the tinkering in the world won't help if it is defective--June was two months ago--if you are still having problems I'd take that trip to the Apple Store.
Looks like that might end up happening!
I'll clean install ML tomorrow, if its still being a :mad::mad::mad::mad::mad::mad::mad::mad: then ill have to take it in!
I'll be sure to report back whatever the outcome is!
 

EthosX

macrumors regular
Jul 23, 2012
114
0
Yeah i've got windows 7 on a bootcamp partition for gaming, runs great.
Fans actually cool the computer unluke osx staying at 2000rpm while the cpu is at 130 degrees C :)

But i do miss the gestures!
130 C ??? jesus
check if u dont have BBQ lines underneath laptop :D
 

Krazy Bill

macrumors 68030
Dec 21, 2011
2,985
3
Looks like that might end up happening!
I'll clean install ML tomorrow, if its still being a :mad::mad::mad::mad::mad::mad::mad::mad: then ill have to take it in!
Post #10 and you finally reveal what OS you're using. Amazingly, nobody asked either. Instead you're told to take your mac in. :D

Do you think, perchance (just a hunch mind you) that a dot-zero release of ML is the culprit here? How was your machine running under Lion?
 

theSeb

macrumors 604
Aug 10, 2010
6,963
83
Poole, England
There is clearly something very wrong with your particular machine. Without spending hours looking through logs and running various tests, I would just return it to Apple and get them to fix it or replace it.
 

playsontheleft

macrumors regular
Jul 2, 2012
126
0
Sounds like you've got one seriously defective machine. Fans not spinning up to cool the machine at 130ºC? Really? That's probably not even safe. You've got a years' warranty on it even without AppleCare so get Apple to have a look at it.

Please tell us how your clean install goes, though!
 

nikhilr51

macrumors member
Original poster
Nov 15, 2008
37
0
Perth, Western Australia
Sounds like you've got one seriously defective machine. Fans not spinning up to cool the machine at 130ºC? Really? That's probably not even safe.
Ok that was a bit of an exaggeration. The fans spin up to 4500rpm isn and the temperature stays at around 110 during gaming ect.

I was just pointing out that on bootcamp the fans go up to 6000rpm and keeps the temps in the 90s.

Please tell us how your clean install goes, though!
CLEAN INSTALL IS DONE!

Haven't had a chance to really use it much yet but gestures are much better now when using intel graphics.
There is still some lag though, but much less. I'll report back in a day or two with any failures/successes.
 

jbolden1517

macrumors newbie
Mar 11, 2011
29
0
Ahhhh great. OS X has become windows.
You are having problems that no one is having with the rMBP. You started this thread by asserting that the hardware was of generally terrible quality. You've been getting good advice to have Apple do a hardware diagnostic, because you want to make that a last resort. Well if doing the obvious diagnostic is a last resort, what do you think comes earlier?

You should cut the constant attacks on Apple, so far they aren't the problem.
 

terraphantm

macrumors 68040
Jun 27, 2009
3,740
552
Pennsylvania
Ok that was a bit of an exaggeration. The fans spin up to 4500rpm isn and the temperature stays at around 110 during gaming ect.

I was just pointing out that on bootcamp the fans go up to 6000rpm and keeps the temps in the 90s.



CLEAN INSTALL IS DONE!

Haven't had a chance to really use it much yet but gestures are much better now when using intel graphics.
There is still some lag though, but much less. I'll report back in a day or two with any failures/successes.
Even 110 is too hot. Intel's T-Junction (the temperature at which the silicon starts to fail) is usually between 90 and 100. So staying at 110 for extended periods may have caused irreversible damage.
 

nikhilr51

macrumors member
Original poster
Nov 15, 2008
37
0
Perth, Western Australia
You are having problems that no one is having with the rMBP.
I didn't know that initially, also this thread will hopefully serve to help people who are also having troubles like me (there very well could be others).

You started this thread by asserting that the hardware was of generally terrible quality.
I never said the hardware, but the experience as a whole was disappointing.

Well if doing the obvious diagnostic is a last resort, what do you think comes earlier?
As 9/10 people above you have said, doing a clean install of OSX comes earlier.

You should cut the constant attacks on Apple, so far they aren't the problem.
I'm not attacking apple (ok maybe a little bit :), but how would you feel if you bought a lamborghini and it performed like a datsun?

So after taking it to the mechanic (the helpful people here on macrumors) i'm trying to get it back to the lamborghini I purchased.

:)

----------

Even 110 is too hot. Intel's T-Junction (the temperature at which the silicon starts to fail) is usually between 90 and 100. So staying at 110 for extended periods may have caused irreversible damage.
This worried me initially (as my previous windows laptops shut off if it hit 100 degrees) but i've seen many videos on youtube of temperatures exceeding 100 degrees (and i did see a 130 on youtube), also my friends who own macs say their laptops go above 100 when gaming all the time.

Fortunately i do most of my gaming on the windows bootcamp partition so it shouldn't really be that much of a problem. I hope :eek: