Tell them you need it for work and cannot live without it. One thing is for sure: Apple's customer care sh**s all over PC customer care.
Whats the normal procedure for problems like this?
Do I get a new laptop? Do i have to bring anything?
Thanks.
Tell them you need it for work and cannot live without it. One thing is for sure: Apple's customer care sh**s all over PC customer care.
Whats the normal procedure for problems like this?
Do I get a new laptop? Do i have to bring anything?
Thanks.
If you're polite and persistent, you should get a new computer soon.
Sounds like a software problem to me. Try reinstalling OSX as a clean install or just wait for 10.8.1
Update!
Went to the apple store today. Legit had 6 or 7 different guys look at my laptop for over an hour, ran ALL kinds of diagnostics (tests said hardware was fine, which it clearly wasn't). So as someone said before they finally diagnosed it as a ram issue! They wouldnt give me a new laptop because i bought it through a reseller, so i went to the reseller who said it would take about 4 days to get fixed (but would be better to do it on monday so i get it faster).
So i'm waiting till monday to go in again....
UGH.
That odd. I though that it didn't matter where you bought it
So they aren't giving you a new one? I'd strongly suggest you get a replacement, no fixes...
Although I'm not sure about the law in Australlia... In the UK, the most common way to get a replacement (at least from Apple) is that if it breaks within 6 months of purchase, it had a manfucaturing default from the start and Apple would have to prove otherwise.
Hey everyone (wow i haven't used this account since 2008 ),
I've had a retina macbook pro since mid June and honestly my $800 Dell laptop had less problems than this $3000 piece of shiny tech.
Here's a list of some of the problems that occurred over the past few days (some are not that major I know, but still).
I've posted some of these problems individually here and on other forums but have received no helpful responses.
Some gestures stop working (Moderately frequent, Requires restart)
Crashes frequently (hasn't happened for a while though, chrome wasn't the problem)
Resuming from sleep takes a very log time or completly fails with a black screen (VERY frequent, have to hold down power button to turn it off)
Very laggy gestures when using intel graphics (I just assumed it was common for osx to be laggy but I used an in-store previous get MBP and it was MUCH smoother)
Apps staying in mission control after being closed, black screen when swiped to (odd, only happened once, required a restart)
Apps not appearing in dock when opened, still run fine though (Happened once or twice, Required restart)
Cmd-tab only showing safari, no finder or anything else. (Happened once or twice, Required restart to fix)
Running apps not having light below icon in dock, and for apps that DO show the light, it remains on after quitting till I click the icon. (Happened a couple of times, restart fixed it)
All dock icons disappear, empty dock remains (Happens quite often, restart fixed it)
Aperture keeps bouncing, doesn't open (Restart computer and it works again, has happened a few times)
Doesn't go to sleep when lid closed (Only once or twice)
I've owned three pcs before this and the only reason i swapped to mac was for their superior build quality, which as always is excellent, but besides that i'm disappointed. I remember when i had a powerbook g4 AGES ago, everything just worked, the only problem i had was the Bluetooth module died (fair enough after 5 years).
I have tried resetting the NVRAM and SMC however nothing seems to have helped. Mountian lion fixed safari which was horribly slow, but nothing else.
Sorry if it sounds like im having a rage at apple (just raging at mine) but i didn't expect this from a $3,000 laptop, that too and apple one.
Thanks in advance if anybody can help me,
Kind regards,
Nikhil
Bs, op is lying left and right. Apple would fix anything within warranty period.
Intel graphics ARE laggy. The Intel HD4000 is already being pushed to its limits at 2880x1800, so laggy framerate on Intel is normal.
Some gestures do stop working on mine too (pinch to zoom, sometimes). That sure irked me and I had to reboot. But then, I discovered that working in a hot place heats up the trackpad, and having the trackpad at a warm temperature could lead to this. I didn't experience any of this in an air-conditioned room.
but I think it has something to do with plugging in external displays.
I think the latest ML update fixed that? I could be wrong.
I had similar problems, less frequently, but i dont use an external display.
nope, still no fix. If anything its been worse.
Bs, op is lying left and right. Apple would fix anything within warranty period.
Try using a surge cable to stop any spikes from damaging your rmbp ☺
Hey everyone (wow i haven't used this account since 2008 ),
I've had a retina macbook pro since mid June and honestly my $800 Dell laptop had less problems than this $3000 piece of shiny tech.
Here's a list of some of the problems that occurred over the past few days (some are not that major I know, but still).
I've posted some of these problems individually here and on other forums but have received no helpful responses.
Some gestures stop working (Moderately frequent, Requires restart)
Crashes frequently (hasn't happened for a while though, chrome wasn't the problem)
Resuming from sleep takes a very log time or completly fails with a black screen (VERY frequent, have to hold down power button to turn it off)
Very laggy gestures when using intel graphics (I just assumed it was common for osx to be laggy but I used an in-store previous get MBP and it was MUCH smoother)
Apps staying in mission control after being closed, black screen when swiped to (odd, only happened once, required a restart)
Apps not appearing in dock when opened, still run fine though (Happened once or twice, Required restart)
Cmd-tab only showing safari, no finder or anything else. (Happened once or twice, Required restart to fix)
Running apps not having light below icon in dock, and for apps that DO show the light, it remains on after quitting till I click the icon. (Happened a couple of times, restart fixed it)
All dock icons disappear, empty dock remains (Happens quite often, restart fixed it)
Aperture keeps bouncing, doesn't open (Restart computer and it works again, has happened a few times)
Doesn't go to sleep when lid closed (Only once or twice)
I've owned three pcs before this and the only reason i swapped to mac was for their superior build quality, which as always is excellent, but besides that i'm disappointed. I remember when i had a powerbook g4 AGES ago, everything just worked, the only problem i had was the Bluetooth module died (fair enough after 5 years).
I have tried resetting the NVRAM and SMC however nothing seems to have helped. Mountian lion fixed safari which was horribly slow, but nothing else.
Sorry if it sounds like im having a rage at apple (just raging at mine) but i didn't expect this from a $3,000 laptop, that too and apple one.
Thanks in advance if anybody can help me,
Kind regards,
Nikhil
Thats what i thought too. Guess not.
Nope, apple ain't giving me a new one. Doesn't look like the reseller is going to give me a new one either, just replace the logic board.
Sigh. Well the guy (all 7 of them) seemed really nice, even saying how one of his friends had problems with his reseller-bought mac and he had to go along to make them repair it.
Irritating.
Another update on this horrible computer from a horrible company (yes I am mad
So apple wanted the logic board to be replaced AGAIN even after me telling her that it will do nothing (the guys at the authorised repair centre even said it probably wont fix anything). So they did that and of course nothing is fixed (keyboard backlighting seems to have broken too).
Called up apple and after close to a month of headaches they said they'll replace it! But i have to give it back in to the service centre AGAIN which i cant do right now as i have exams and do need a computer. So ill give it in at the end of the week and lets see how it goes, I don't know how long that will take.
I have a friend who had a $1200 dell laptop with graphics problems, dell replaced the graphics card, which didnt do anything and so they replaced the computer. That took under 2 weeks. Apple is shockingly bad when it comes to customer service from what i've experienced.
Anyone know if i'd be able to get some sort of compensation for being without a $3200 laptop for an entire month?!