Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
There have been a few instances of "called myself" in this thread. What exactly happens here? We have Visual Voicemail, we don't call our number.

Sounds like split-personality (jk), computer error or hacking. But no way is someone sitting in a skyscraper at AT&T and manipulating your bill for the hell of it.
 
what state do you live in that you cant be around guns do to a restraining order??? I'd fight that as well as the phone bill, or just kill the biotch haha jk not smart!
 
About Sprint and Verizon, DO NOT go to them! (Well you can't anyway cause they're CDMA) They have billed me for ridiculous text messages, music subscription services, and data usage when we blocked data transfer just to prevent that. They've cheated on us multiple times so we're going to At&t now for the iPhone 3G.:)
 
How exactly does one call himself and talk for 45 minutes or whatever?

I may try that just to see if I can do it.

Man I am glad I don't work for that company any more. Gave 7 years of my life to BellSouth (Now AT&T) and I am so happy to be GONE from there.
 
thats harsh, sue their asses. Whenever i have an issue with customer service, they've been pretty helpful, so I don't know why they're being so stupid about this
 
Write your PUC

Write your public Utility Commission that grantd them the liscense to operate in your Area. They are requeird to provide the witch proof of the call, it is quite simple. They will not be able to justify them
 
We were practically engaged, and it just turned into a very nasty mess over posessions, etc (she wanted to keep stuff that was at her house at the time we broke up, etc..) and just constant bickering back and fourth from both sides. I didn't want to screw up her future, so I restrained from getting one on her, but she did not feel the same about me apparently, lol. They hand the things out to anyone for anything at all anymore, and in my case, I was served with one over nothing, just because she felt 'threatened' that I would try to retrieve my belongings. I am now no longer allowed to own, fire, or be anywhere near a gun or other weapon (its standard procedure, and is a federal felony if I am anywhere near a gun now). I cannot even go hunting with my friends. I have never threatened her, or even thought about threatening her, and have never caused or wished any harm to her. I was stripped of my rights simply because she felt threatened that I would try to get my clothes and computer equipment back.


I will be contacting a lawyer over the next few days (if they dont shut off my phone first!) and hopefully something will be done about this. I dont want to become rich over some BS lawsuit, but instead just want to problem to be solved, and for AT&T to reverse the charges for the calls I obviously did not make.

Dude you need a lawyer ASAP.

If you can prove AT&T is wrong, and looks like you can, and you might be able to get that restraining order taken care of.

Do you live here in the states? I didn't know a restraining order meant you couldn't own a gun.
 
i have yet to recieve my first bill with rogers o ill see what knd of cams i have signed into for 3 years if any haha

as for op get millions from them just to show them that its not ok to scam customers and cheat millions of dollars from customers.

think about it 400$ per customer 3 million customers = 1,200,000,000$ at most lets say
 
I have been in contact with a lawyer after dealing with them for three hours in an AT&T store while on the phone with customer service.

The lady pretty much called me a liar insisting I made those calls, and she also said that visual voicemail does in fact use minutes (this was told to me by the lady I was talking to in the customer disputes apartment.)

She called one of the recurring numbers on my bill (that my friend had disconnected in july due to harrassment) and indeed admitted and verified that it was disconnected, yet insisted that I was calling that number over and over again recently and staying on the line for 45 minutes on average each time.

The entire time I felt like they were running me in circles, making up BS excuses, and just trying to get me to give in.

Later in the conversation I found that 'someone' changed my 450 minute plan to the 900 minute plan several months ago without my knowledge, and took off the unlimited text messaging.

I finally ran out of time and had to pay the bill (probably exactly what they wanted) because I absolutely need the phone for my job. I did have them write on the reciept that it was paid in protest (as per what the lawyer told me). The lawyer and I will be taking further action.


Then today I checked my current usage and it is all screwed up!

My current usage shows:

Anytime minutes:
Used 0 of 450 minutes (even though I am on a 900 minute plan since Oct. 13th due to the unathourized change that I decided to keep)

Night and weekend:
Used 11 of Unlimited

Mobile to Mobile
Used 5 of Unlimited

Overage
133 of NA


Why the **** are my used minutes being charged as anytime, and instead going straight to overage minutes at $0.45/min?
 
Here is my current usage.... Notice anything wrong? The lady insisted that it was correct....

n1013395293_199825_5492.jpg
 
This screenshot is better since it shows my plan.... There are several issues with it, can anyone guess what they are?

n1013395293_199869_9642.jpg
 
i hope you win and get some extra money

and it says you have 900 rollover minutes but the thing on the left side says you only have 450
 
The lady pretty much called me a liar insisting I made those calls, and she also said that visual voicemail does in fact use minutes (this was told to me by the lady I was talking to in the customer disputes apartment.)
Heh. Well I don't trust anyone working in any customer [fill in the blank] department. I'll tell you a little tale about an issue I've had with my ATI 3870 Mac & PC edition: (and to keep it short) I had a problem with the card and wanted to RMA it for a replacement. After giving ATI my part number and serial number they claimed they don't make any such card, told me it was made by someone else and that they couldn't help me. :rolleyes: With the help of a 3rd party and a special ATI contact I got it sorted out, but it was a mess.

This screenshot is better since it shows my plan.... There are several issues with it, can anyone guess what they are?
Absolutely whacky. I read your previous thread on this issue and I do hope you can get it sorted out. I would also worry about the security of your account, since your voice plan also somehow got changed. In fact I'd probably be thinking about dumping AT&T altogether and getting a new account with a new number at T-mobile, provided you get good reception and that changing the number is an option, which I dunno if it is in your case. I switched to AT&T because TMO has a terrible single at my house, so going back isn't a realistic option for me. But then I've had no problems with my bill either.
 
A summary of your life, just based on your posts in this thread.

  • ATT is singling you out with an incorrect bill.
  • 'Someone' changed your rate plan.
  • You were 'practically engaged' then broke up.
  • Your GF had to get a 'no contact order' on you.
  • You've been in court over the break up.

And you think something 'fishy is going on at ATT'?:confused::eek:
 
Whats the possibility that your ex-girlfriend changed your account? did she have access to it?

Wonder if you could get that court order against you thrown out if you can prove it was her.
 
Whats the possibility that your ex-girlfriend changed your account? did she have access to it?

Wonder if you could get that court order against you thrown out if you can prove it was her.
I'm guessing the court order should stay regardless of her alleged involvement. This OP is a bit ... erratic.

I love how there are cries of "sue sue sue" all over here. Fact, there was a mistake made, AT&T has dealt with it in typical AT&T low-level customer service fashion, a lawyer will be necessary to send a nice little letter and AT&T will roll. No one is going to sue, no one will ever see a day in a courtroom over this, and most of all, no one will ever know wtf happened. Again, the lawyer is necessary and at this point because the bill was paid there are damages. A threat of a suit is key ... an actual lawsuit will probably never happen.
 
I'm guessing the court order should stay regardless of her alleged involvement. This OP is a bit ... erratic.

I love how there are cries of "sue sue sue" all over here. Fact, there was a mistake made, AT&T has dealt with it in typical AT&T low-level customer service fashion, a lawyer will be necessary to send a nice little letter and AT&T will roll. No one is going to sue, no one will ever see a day in a courtroom over this, and most of all, no one will ever know wtf happened. Again, the lawyer is necessary and at this point because the bill was paid there are damages. A threat of a suit is key ... an actual lawsuit will probably never happen.

Yeah, I don't think a law suit is the way to go. But a lawyer's help is needed.
 
Yeah, I don't think a law suit is the way to go. But a lawyer's help is needed.

Lawyers have a way of finessing letters in such a way that really lets the recipient know the damaged customer means business. There is quite a bit to be said about a lawyer who can write well and speak his/her peace without having to cite a dozen civil codes to back up their demands. It's truly a wonder. Not to mention, having the actual letter come from a law office does have benefit. ;)
 
Wow, your account is really borked. Hope you get things sorted out. It looks like you're going to need that letter from your lawyer to get things fixed up... it's too bad, too. I called b/c they messed up my international roaming discount a few weeks back... instead of simply crediting me for the different between full price and the discount, they credited me the entire cost of the calls. And then they give you trouble over something stupid like this, it makes no sense.

Anyway, on of your screenshots has your full name in it, but you redacted the other one. You might want to take care of that.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.