Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
So, the AT&T scam continues. They just got caught at their little game....
- Thread starter Foamer
- Start date
- Sort by reaction score
There have been a few instances of "called myself" in this thread. What exactly happens here? We have Visual Voicemail, we don't call our number.
Sounds like split-personality (jk), computer error or hacking. But no way is someone sitting in a skyscraper at AT&T and manipulating your bill for the hell of it.
Sounds like split-personality (jk), computer error or hacking. But no way is someone sitting in a skyscraper at AT&T and manipulating your bill for the hell of it.
what state do you live in that you cant be around guns do to a restraining order??? I'd fight that as well as the phone bill, or just kill the biotch haha jk not smart!
I would cancel your current SIM (tell them AT&T was lost/stolen), destroy it, and get a new SIM card. Maybe change your phone number as well.
.
About Sprint and Verizon, DO NOT go to them! (Well you can't anyway cause they're CDMA) They have billed me for ridiculous text messages, music subscription services, and data usage when we blocked data transfer just to prevent that. They've cheated on us multiple times so we're going to At&t now for the iPhone 3G.
How exactly does one call himself and talk for 45 minutes or whatever?
I may try that just to see if I can do it.
Man I am glad I don't work for that company any more. Gave 7 years of my life to BellSouth (Now AT&T) and I am so happy to be GONE from there.
I may try that just to see if I can do it.
Man I am glad I don't work for that company any more. Gave 7 years of my life to BellSouth (Now AT&T) and I am so happy to be GONE from there.
thats harsh, sue their asses. Whenever i have an issue with customer service, they've been pretty helpful, so I don't know why they're being so stupid about this
+1 ^^^ pay the ETF and get to the nearest T-Mobile Store...
I would do this as well.
Dude you need a lawyer ASAP.
If you can prove AT&T is wrong, and looks like you can, and you might be able to get that restraining order taken care of.
Do you live here in the states? I didn't know a restraining order meant you couldn't own a gun.
i have yet to recieve my first bill with rogers o ill see what knd of cams i have signed into for 3 years if any haha
as for op get millions from them just to show them that its not ok to scam customers and cheat millions of dollars from customers.
think about it 400$ per customer 3 million customers = 1,200,000,000$ at most lets say
as for op get millions from them just to show them that its not ok to scam customers and cheat millions of dollars from customers.
think about it 400$ per customer 3 million customers = 1,200,000,000$ at most lets say
I have been in contact with a lawyer after dealing with them for three hours in an AT&T store while on the phone with customer service.
The lady pretty much called me a liar insisting I made those calls, and she also said that visual voicemail does in fact use minutes (this was told to me by the lady I was talking to in the customer disputes apartment.)
She called one of the recurring numbers on my bill (that my friend had disconnected in july due to harrassment) and indeed admitted and verified that it was disconnected, yet insisted that I was calling that number over and over again recently and staying on the line for 45 minutes on average each time.
The entire time I felt like they were running me in circles, making up BS excuses, and just trying to get me to give in.
Later in the conversation I found that 'someone' changed my 450 minute plan to the 900 minute plan several months ago without my knowledge, and took off the unlimited text messaging.
I finally ran out of time and had to pay the bill (probably exactly what they wanted) because I absolutely need the phone for my job. I did have them write on the reciept that it was paid in protest (as per what the lawyer told me). The lawyer and I will be taking further action.
Then today I checked my current usage and it is all screwed up!
My current usage shows:
Anytime minutes:
Used 0 of 450 minutes (even though I am on a 900 minute plan since Oct. 13th due to the unathourized change that I decided to keep)
Night and weekend:
Used 11 of Unlimited
Mobile to Mobile
Used 5 of Unlimited
Overage
133 of NA
Why the **** are my used minutes being charged as anytime, and instead going straight to overage minutes at $0.45/min?
The lady pretty much called me a liar insisting I made those calls, and she also said that visual voicemail does in fact use minutes (this was told to me by the lady I was talking to in the customer disputes apartment.)
She called one of the recurring numbers on my bill (that my friend had disconnected in july due to harrassment) and indeed admitted and verified that it was disconnected, yet insisted that I was calling that number over and over again recently and staying on the line for 45 minutes on average each time.
The entire time I felt like they were running me in circles, making up BS excuses, and just trying to get me to give in.
Later in the conversation I found that 'someone' changed my 450 minute plan to the 900 minute plan several months ago without my knowledge, and took off the unlimited text messaging.
I finally ran out of time and had to pay the bill (probably exactly what they wanted) because I absolutely need the phone for my job. I did have them write on the reciept that it was paid in protest (as per what the lawyer told me). The lawyer and I will be taking further action.
Then today I checked my current usage and it is all screwed up!
My current usage shows:
Anytime minutes:
Used 0 of 450 minutes (even though I am on a 900 minute plan since Oct. 13th due to the unathourized change that I decided to keep)
Night and weekend:
Used 11 of Unlimited
Mobile to Mobile
Used 5 of Unlimited
Overage
133 of NA
Why the **** are my used minutes being charged as anytime, and instead going straight to overage minutes at $0.45/min?
Heh. Well I don't trust anyone working in any customer [fill in the blank] department. I'll tell you a little tale about an issue I've had with my ATI 3870 Mac & PC edition: (and to keep it short) I had a problem with the card and wanted to RMA it for a replacement. After giving ATI my part number and serial number they claimed they don't make any such card, told me it was made by someone else and that they couldn't help me.
With the help of a 3rd party and a special ATI contact I got it sorted out, but it was a mess.Absolutely whacky. I read your previous thread on this issue and I do hope you can get it sorted out. I would also worry about the security of your account, since your voice plan also somehow got changed. In fact I'd probably be thinking about dumping AT&T altogether and getting a new account with a new number at T-mobile, provided you get good reception and that changing the number is an option, which I dunno if it is in your case. I switched to AT&T because TMO has a terrible single at my house, so going back isn't a realistic option for me. But then I've had no problems with my bill either.
A summary of your life, just based on your posts in this thread.
And you think something 'fishy is going on at ATT'?
- ATT is singling you out with an incorrect bill.
- 'Someone' changed your rate plan.
- You were 'practically engaged' then broke up.
- Your GF had to get a 'no contact order' on you.
- You've been in court over the break up.
And you think something 'fishy is going on at ATT'?
Whats the possibility that your ex-girlfriend changed your account? did she have access to it?
Wonder if you could get that court order against you thrown out if you can prove it was her.
Wonder if you could get that court order against you thrown out if you can prove it was her.
I'm guessing the court order should stay regardless of her alleged involvement. This OP is a bit ... erratic.
I love how there are cries of "sue sue sue" all over here. Fact, there was a mistake made, AT&T has dealt with it in typical AT&T low-level customer service fashion, a lawyer will be necessary to send a nice little letter and AT&T will roll. No one is going to sue, no one will ever see a day in a courtroom over this, and most of all, no one will ever know wtf happened. Again, the lawyer is necessary and at this point because the bill was paid there are damages. A threat of a suit is key ... an actual lawsuit will probably never happen.
Lawyers have a way of finessing letters in such a way that really lets the recipient know the damaged customer means business. There is quite a bit to be said about a lawyer who can write well and speak his/her peace without having to cite a dozen civil codes to back up their demands. It's truly a wonder. Not to mention, having the actual letter come from a law office does have benefit.
Wow, your account is really borked. Hope you get things sorted out. It looks like you're going to need that letter from your lawyer to get things fixed up... it's too bad, too. I called b/c they messed up my international roaming discount a few weeks back... instead of simply crediting me for the different between full price and the discount, they credited me the entire cost of the calls. And then they give you trouble over something stupid like this, it makes no sense.
Anyway, on of your screenshots has your full name in it, but you redacted the other one. You might want to take care of that.
Anyway, on of your screenshots has your full name in it, but you redacted the other one. You might want to take care of that.