I went in knowing that she was not going to give me the answers I hoped for. I did it mainly to see responses of different reps as I've read dozens of different ones already and was curious what I would get. I could care less that CS reps have to deal with questions like these. I've been there, so I have no empathy for them. She's getting paid for it isn't she? And answering the same question over and over is easy money for that day.
I don't know about you, but I don't like waiting 2 months for something that is being released in a week, especially having paid close to $500 for it. I get that it's not "important" but this "bizarre" culture you speak of has always been around. It's nothing new for people to want something quickly. Get over it.
I want my phone quickly, too. However, the bizarre culture I am speaking of is the group of people losing their minds over a phone. I have been doing pre-orders since the iP4 and each year it is worse and worse. A degradation in society? Who knows, but this entitlement is ridiculous. If you get your phone on 9/19, be happy. If not, you will still get your phone eventually and life will go on. No matter how much you harass lowly CS reps, the status of your order will likely remain the same.
I read a post earlier where somebody felt they had a chance at litigation against AT&T for mental anguish. That, my friend, is bizarre and not healthy. There is a severe lack of level-headedness in the Apple community.