SOLVED - uMBP Hinge Problem - "Genius" refuses to acknowledge issue.

Discussion in 'MacBook Pro' started by Relznuk, Oct 2, 2009.

  1. Relznuk macrumors 6502

    Relznuk

    Joined:
    Sep 27, 2009
    Location:
    UT, USA
    #1
    I have a loose LCD hinge on my new uMBP 15" Matte. Sometimes the screen will even close under it's own weight. This is especially troublesome as I often use reclining. Propped up on my knees, and any shift of my body weight requires me to re-adjust my screen.

    I took it into the Apple Store, and demonstrated the issue, and the punk college kid behind the desk, without even having a look at it said, "They all do that. Nothing we can help, guy."

    I asked if I could please have him show me that his, which he had on the desk, does the same thing. He said no, and asked me to leave, as he was behind in appointments.

    What should I do about this? Are all 15"'uMBPs really like this?

    Thanks,
    J. Glenn Kunzler
     
  2. be-b0p macrumors newbie

    Joined:
    Apr 9, 2009
    #2
    thats bad service. but from what ive heard, they all seem to close if you put it move it to the wrong angle..
     
  3. jav6454 macrumors P6

    jav6454

    Joined:
    Nov 14, 2007
    Location:
    1 Geostationary Tower Plaza
    #3
    Can you post a mini video? I have a picture how, but I'd like to get a clearer idea.
     
  4. pukifloyd macrumors 6502a

    pukifloyd

    Joined:
    Jun 25, 2008
    Location:
    Scottsdale
    #4
    +1
    you can also call apple and explain the issue to them.
     
  5. DoNoHarm macrumors 65816

    DoNoHarm

    Joined:
    Oct 8, 2008
    Location:
    Maine
    #5
    go back to the store and ask to speak to the manager. complain about the guy and hopefully the issue will resolve on its own. If the manager backs the kid up, then you can call applecare and it will likely resolve there. If it doesent, and you are able to confirm that your macbook is out of spec through comparison with another macbook, march down to your small claims court, create a case, and serve the manager. THAT will likely resolve the matter.
     
  6. alecgold macrumors 6502a

    alecgold

    Joined:
    Oct 11, 2007
    Location:
    NLD
    #6
    you should get good service.

    I have no idea if this is a guaranty eligible, I think so, but that is just me, but the big thing here is the BAD service. As I read it from your post it's far, far, FAR below the usual Apple service. And not even proper etiquette. Everybody can have a bad day, but you don't have to take it out like that on your customers.

    I've had pretty good service at one shop in town and the other shop in town is horrible. It's so bad the shop-guys are telling to get to the other shop if you have a legitimate repair! I don't understand that kind of behavior, well, until a guy I vaguely know did bring in his MBP17" in there which had the faulty nVidia processor. It took them "just" 4 weeks to get the logic board repaired. reason? the repair shop was moving (well, moving within the building).
    So file all complaints you like to file, make the genius' live difficult and try to find another shop that has it's own apple authorized repair shop at the back. Apple, with some quirks, has given me excellent service so far. And I'm a difficult customer at times.



     
  7. Rampant.A.I. macrumors 6502a

    Joined:
    Sep 25, 2009
    #7
    How old is it? Did you buy anything else with it?

    Mentioning that I was considering returning my week-old MBP and all it's accessories and taking my business elsewhere to the general manager changed their tune fast after I spoke to 2 other employees who refused to have it looked at the same day for a grey-screen-of-death Kernel Panic.

    "Well, you'll just have to make an appointment, and come in in 2 days..."

    I don't think so. I'm not going to accept a week old machine not being able to start up, and you shouldn't have to live with a clamshell that won't stay open.
     
  8. ss957916 macrumors 6502a

    Joined:
    Jun 17, 2009
    #8
    Mine doesn't.
     
  9. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #9
    I'd complain (politely) that the hinge issue is not normal and not something you're willing to live.

    Another alternative is to call apple get service that way - may be a bit slower though
     
  10. shambo macrumors 6502a

    shambo

    Joined:
    Apr 4, 2009
    #10
    It is not a problem it is a feature and not the reserve of 15 inchers so please less of the hating.
     
  11. Smacky macrumors 6502

    Joined:
    Jul 23, 2008
    #11
  12. chrono1081 macrumors 604

    chrono1081

    Joined:
    Jan 26, 2008
    Location:
    Isla Nublar
    #12
    Mine does not do this either. The ubmp's do open and close easier with less effort but the screen still does not move on its own.
     
  13. Eruanno macrumors newbie

    Joined:
    Oct 7, 2009
    Location:
    Sweden
    #13
    I can confirm that the hinge of my MacBook Pro does not fall down either, even while held at an extreme angle.

    It does close and open a lot easier than my old Whitebook though, which I like.
     
  14. patrickdunn macrumors 6502a

    patrickdunn

    Joined:
    Apr 16, 2009
    Location:
    St. Louis, MO
    #14
  15. MasterDev macrumors 65816

    Joined:
    Sep 14, 2009
    #15
    Maybe it's just me, but I like the weaker hinges... I hated my pro being too stiff.
     
  16. iLog.Genius macrumors 601

    iLog.Genius

    Joined:
    Feb 24, 2009
    Location:
    Toronto, Ontario
    #16
    I don't know if if it has changed in the mid-2009 models but going into an Apple store and finding out myself, most if not all closed on their own if you held it at an angle but won't if you have it sitting on a desk with the lid closed at a 45 degree angle. So it depends on what the OP is experiencing. If it's closing while sitting on a desk that's a problem, if it's closing while holding it at a specific angle, kind of hard to call it a problem because there are so many that do it and some don't. It's not just Apple, Dell's, Toshiba, HP's all do it.
     
  17. mastershakess macrumors 6502

    Joined:
    May 14, 2008
    Location:
    Bel Air, MD
    #17
    Never let any employee in any store tell you to go away! Ask for the Manager and explain your problem to the manager if the low level peon doesn't provide help.

    If that happened to me, I would have been walking out of the store with a Brand New laptop because I would have let the manager have it. The manager is responsible for all the employees under him/her!
     
  18. Relznuk thread starter macrumors 6502

    Relznuk

    Joined:
    Sep 27, 2009
    Location:
    UT, USA
    #18
    Thanks everyone for your help. After going through one "Genius," three AppleCare Product Specialists, and one Customer Relations person, I have reached a resolution. After half-a-dozen phone calls and almost an hour of negotiating, Apple has agreed to replace the laptop with a brand new one.
     
  19. Jottle macrumors 6502

    Joined:
    Oct 17, 2003
    #19
    Not to burst your bubble, but the new one is likely going to do the same thing. The genius was an @ss to you, but when you angle the 15'' unibody mbp up past 45degrees, the lid shuts itself. It's the crappy hinge design.
     
  20. iLog.Genius macrumors 601

    iLog.Genius

    Joined:
    Feb 24, 2009
    Location:
    Toronto, Ontario
    #20
    Also, VERY surprising that they're giving you a new one. But like Jottle said, strong chance that the next one is going to do the same. If you wish to use your computer in bed with the computer on your lap/knees which on an angle, MacBook Pro is not for you.
     
  21. clyde2801 macrumors 601

    clyde2801

    Joined:
    Mar 6, 2008
    Location:
    In the land of no hills and red dirt.
    #21
    My aluminum macbook will do it with no problems.
     
  22. Izlib macrumors member

    Izlib

    Joined:
    Apr 24, 2008
    #22
    If the hinge were so tight that this never happened, I guarantee you that there would be just as many people complaining about "How hard it is to open their display"

    You just can't please 100% of the people 100% of the time.

    Maybe if you didn't use your computer while lying on the floor you wouldn't experience this problem.
     
  23. TheSpaz macrumors 604

    TheSpaz

    Joined:
    Jun 20, 2005
    #23
    That's crappy customer service, but I have one question... what the heck is a "Pink College Kid"?

    The lid on my MacBook Pro is very tight by the way... I love it so much compared to the old style aluminum PowerBooks. I love how it doesn't wiggle either.
     
  24. Relznuk thread starter macrumors 6502

    Relznuk

    Joined:
    Sep 27, 2009
    Location:
    UT, USA
    #24
    This was meant to say "punk college kid."
     
  25. TheSpaz macrumors 604

    TheSpaz

    Joined:
    Jun 20, 2005
    #25
    Ah... I didn't realize that.
     

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