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Some Apple TV Users Complain of Dolby Atmos Audio Issues
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I have this problem every time I watch Netflix with Dolby atmos using my Apple TV with a Sony receiver and 5.1 speaker system. It’s been going on for months and it’s really annoying. If I reboot the Apple TV it will usually play back okay. But, I have to reboot every time prior to watching Netflix or it glitches and sound will cutout.
I've had this problem since TVOS 15.1, I've done five or six diagnostics with a head tech from Apple, and they stopped talking to me after the fifth-time testing with them. They know about this and don't want to fix it.
Denon AVRX4400H 5.4.3 DSP on the subs
HELP!!!
Google Chromecast, Fire TV, and Roku work fine in Atmos
Denon AVRX4400H 5.4.3 DSP on the subs
HELP!!!
Google Chromecast, Fire TV, and Roku work fine in Atmos
Netflix is the most common culprit for me. I have a Denon S730. Scenario is that the sound cuts out for a few seconds, and on screen you see the Dolby Logo in upper right hand corner (LG OLED) that shows a codec change.
Are you using ARC ?
Wait What ? On what device? Based on this thread those of us having this issue are hard wired via HDMI from the Apple TV to a Stereo Receiver (Various Brands) or a Sound Bar.
I have this issue.
Bought new 48Gbps ultra HD speed cables. No joy.
For me the problem is only Atmos content. The lip sync gets out of sync from video. Interestingly this doesn’t happen on any of the other DOLBY content types. Only on Atmos. It occurs on Amazon Prime, Netflix, Disney and AppleTV+.
My configuration : AppleTV 4K second generation =(HDMI)=> LG OLED B8 =(HDMI EARC)=> Denon AVR S740H in a 5.1.2 setup.
I’ve thought about running video ATV -> Denon -> LG to see if that solves the issue but just haven’t tested that yet.
Bought new 48Gbps ultra HD speed cables. No joy.
For me the problem is only Atmos content. The lip sync gets out of sync from video. Interestingly this doesn’t happen on any of the other DOLBY content types. Only on Atmos. It occurs on Amazon Prime, Netflix, Disney and AppleTV+.
My configuration : AppleTV 4K second generation =(HDMI)=> LG OLED B8 =(HDMI EARC)=> Denon AVR S740H in a 5.1.2 setup.
I’ve thought about running video ATV -> Denon -> LG to see if that solves the issue but just haven’t tested that yet.
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When you see the Dolby logo mid-stream that means they streaming lost signal momentarily and restarted. Usually because your bandwidth fell below the minimum for Dolby Atmos or Vision. I’d consider this a streaming issue related to your ISP or home configuration.
Sonos and Samsung Frame TV here. Ya I gave up and turned off Atmos. Randomly no audio, mostly in Disney and Netflix apps. Its in the switching between audio types. If you go to 5.1 then back to atmosphere often you just get silence. If you wait a while sometimes it will come back on. Sometimes switching between apps will flip it back on. Has been an issue for months now. I assumed it was a Samsung TV issue possibly not handing off audio properly or something. Turning it off everything is great. Haven't upgraded anything else TV wise to Atmos because of it.
Oh then this doesn’t apply to your scenario. The article just mentions the out of sync audio issues so I assumed it was wireless. That solution worked for me so figured it might help others in my situation.
Yep, funny that you posted this today - I experienced it today for the first time, watching Snoopy on Apple tv+ (Apple tv 4K 1st gen).
In my case it was not out of sync, but that effect like on old fm radios when you lost the stereo signal, had mono for a few minutes and then went back to stereo. Only now with Atmos and stereo.
Edit: speakers are two HomePods 1st gen.
In my case it was not out of sync, but that effect like on old fm radios when you lost the stereo signal, had mono for a few minutes and then went back to stereo. Only now with Atmos and stereo.
Edit: speakers are two HomePods 1st gen.
I have been having this issue for the last several years too. I wasnt sure if it was my sonos system, samsung tv or apple tv. It's been maddening.
No, no ARC (or eARC) here. I have all my devices hooked up to my receiver, outputting to my Samsung Q9F's One Connect box. My receiver (and its app) shows that Atmos is in use.
I have no interference, only a few devices, and ethernet. This issue is NOT related to anything you have suggested.
I had to sync issues at first I thought it was just the movie I was watching because it also had the issue of being way too dark. But it happened with pretty much all dolby atmos stuff. Nothing has worked for me so for now until it's fixed I've just using the tv's speakers, bleh. I had come to the conclusion that maybe all the dolby atmos stuff is just too much data for the apple tv 4k to handle.
For AirPods you can try disabling Head Tracking in the Accessibility settings of ATV. That should resolve the sync issues.
I like my 2021 4K Apple TV, but I've had problems with sound cutting out since I got it. I only have it plugged directly into my TV and I've tried with Dolby Atmos in and off and it still happens. Hopefully Apple will fix it soon.
I've had the sound cutting out on all my streaming apps including in content on the Apple TV + app.
I've had the sound cutting out on all my streaming apps including in content on the Apple TV + app.
Very similar experience for me. Stream gets really quiet, prompting you to increase the sound setting. Then an action scene starts and suddenly sound is working at full level!
I am not sure I would blame the ATV, but the Netflix app. It doesn’t seem to happen in other apps, or if it does it must be rarely compared with Netflix.
My (Samsung) Atmos soundbar works perfectly when used directly with the (Samsung) TV. It's only when we try to use the Apple TV (4k) when problems occur. Our solution for now, sadly, is to mostly bypass the Apple TV entirely.
Sorry to read of so many suffering exactly what we have been suffering for months! Also, glad to know it's not just us or our gear. I've blamed my Denon receiver, I've blamed my 65" Sony, I've even reset my OG Homepods... I never considered it could be due to Atmos on the ATV 4k. Damn.
To summarize our symptoms, it's pretty much exactly what's been mentioned up-thread. We've had volume cutouts (intermittently), we've had volume jump up or fall down without warning, we've had volume adjustments reset right after having made a volume adjustment (we literally can see the volume bar moving up or down, sometimes several times in a 15 - 20 second period). We've even had the occasional "pop"! All of these symptoms are maddening.
To summarize our symptoms, it's pretty much exactly what's been mentioned up-thread. We've had volume cutouts (intermittently), we've had volume jump up or fall down without warning, we've had volume adjustments reset right after having made a volume adjustment (we literally can see the volume bar moving up or down, sometimes several times in a 15 - 20 second period). We've even had the occasional "pop"! All of these symptoms are maddening.
