Some Apple Watch Series 3 Repairs Can Now Qualify for Series 4 Replacement

Discussion in 'MacRumors.com News Discussion' started by MacRumors, May 20, 2019.

  1. MacRumors macrumors bot

    MacRumors

    Joined:
    Apr 12, 2001
    #1
    [​IMG]


    Apple has informed its retail staff that it will substitute some Apple Watch Series 3 repairs with the Apple Watch Series 4, due to low inventory on the older model. The announcement was spotted by an internal memo delivered to staff and Authorized Service Providers, seen by 9to5Mac.

    [​IMG]

    Now, customers looking for a repair or replacement of the stainless steel Apple Watch Series 3 with GPS and cellular, can instead receive the stainless steel Series 4 model with GPS and cellular. The change is said to apply to Apple retail stores and ASPs globally, but it's unclear at this time if the Series 4 upgrades are a permanent solution to the Series 3 shortages.

    Apple's new repair/replacement upgrade for the Apple Watch is the latest of several instances of the company substituting Apple Watch repairs with newer models. This began in January, when the company announced that some first-generation Apple Watches and Apple Watch Series 1 could qualify for Series 2 replacements, due to supply constraints on repair parts for the older models. Then, earlier in May, Apple confirmed that repairs of certain Apple Watch Series 2 models will be fulfilled with equivalent Series 3 models due to temporary shortages of unspecified Series 2 parts.

    To initiate a repair, head to the Get Support page on Apple's website and book an appointment with an Apple Store or Apple Authorized Service Provider. As usual, it's not guaranteed that all locations will acknowledge existence of this internal policy, especially given that there is no definitive end date, so your mileage may vary.

    Article Link: Some Apple Watch Series 3 Repairs Can Now Qualify for Series 4 Replacement
     
  2. benshive macrumors regular

    Joined:
    Feb 26, 2017
    Location:
    United States
    #2
    And suddenly a bunch of Series 3 owners "accidentally" drop their watch down the stairs ;)
     
  3. ilikewhey macrumors 6502a

    ilikewhey

    Joined:
    May 14, 2014
    Location:
    nyc upper east
    #3
    this is why i like being an apple customer, replace with equal or better, you try that with bestbuy and they will just laugh at your face.
     
  4. AngerDanger macrumors 601

    AngerDanger

    Joined:
    Dec 9, 2008
    #4
    No way in hell anybody is replacing my trick Apple Watch! :mad:

    [​IMG]
     
  5. martyjmclean macrumors 6502

    martyjmclean

    Joined:
    Jan 24, 2018
    Location:
    Sydney, NSW, Australia
    #5
    I’ve been meaning to get my Series 3 screen fixed under AppleCare. Do they replace the display or the whole watch?
     
  6. Mike MA macrumors 68000

    Mike MA

    Joined:
    Sep 21, 2012
    #6
    Seeing a new peak in creativity in terms of reported and caused issues there.
     
  7. DrJohnnyN Suspended

    DrJohnnyN

    Joined:
    Jan 27, 2010
  8. gigapocket1 macrumors 65832

    Joined:
    Mar 15, 2009
  9. Mizouse macrumors regular

    Joined:
    Nov 5, 2014
    #9
    I wonder if anyone has successfully had their 1st generation Apple watches replaced up to a series 4. o_O
     
  10. rosegoldoli macrumors regular

    rosegoldoli

    Joined:
    Feb 21, 2019
  11. zachkolk macrumors regular

    zachkolk

    Joined:
    Jun 4, 2010
    Location:
    NYC
    #11
    Please note: there is absolutely no way for an Apple employee to know 100% whether or not your Apple Watch will be replaced with the exact same model or the upgraded one prior to sending it to the offsite repair facility for replacement.

    After it’s been sent out and you find out it it’s the same or newer generation, it’s not possible to retrieve the original watch back.

    It’s best to assume you’re getting the same watch, and be surprised and delighted if it does happen to be upgraded.
     
  12. SoN1NjA macrumors 68000

    SoN1NjA

    Joined:
    Feb 3, 2016
    Location:
    the pool
    #12
    Could either put the beta on it and ask it to be removed, or have it just die during updating?
     
  13. magicschoolbus macrumors 65816

    magicschoolbus

    Joined:
    May 27, 2014
    #13
    Maybe this disproves my theory - I thought the S3 would stick around and be priced as an entry-level $200.00-$250.00 AW. I thought the S4 priced where the current S3 is would compete too much with the S5.

    Maybe they really are going to get rid of the S3 and keep the S4 as the new entry-level when the S5 announces.
     
  14. DotCom2 macrumors 68040

    Joined:
    Feb 22, 2009
    #14
    You do realize though, that one pays for this luxury in the price of the item don't you? If you are ok with that, then fine. So am I. :)
     
  15. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #15
    From my experience, If your display is cracked or defective, they will just replace the display, not the whole watch.

    [Side Note: Apple does not repair displays in store, the watch is shipped to a repair depot for repairs, then shipped back to the Apple Store or customer.]
     
  16. travis64 macrumors 6502a

    travis64

    Joined:
    Nov 18, 2008
    Location:
    NEW YORK
    #16
    My s3 has a small crack on screen that keeps getting bigger slowly.how big does it have to be for a replacement?
     
  17. MisterSavage macrumors 6502a

    MisterSavage

    Joined:
    Nov 10, 2018
    #17
    What a great upgrade that would be for those lucky people! I loved my jump from S3 to S4.
     
  18. gigapocket1 macrumors 65832

    Joined:
    Mar 15, 2009
    #18
    that's what I was thinking.. hard rebooting during an update lol..
     
  19. CaptainAndrew, May 20, 2019
    Last edited: May 20, 2019

    CaptainAndrew macrumors newbie

    Joined:
    Oct 29, 2016
    #19
    I can still see Apple going with this strategy. The story mentions that only Stainless Steel models are able to upgraded from S3 to S4. They stopped selling the S3 Steel models last fall, so I imagine they've stopped manufacturing them and are relying on whatever leftover stock they have for repairs. Aluminum S3 models on the the other hand are still being sold and thus are probably still being manufactured. If they wanted to, they can definitely keep selling S3 aluminum models past this fall.
     
  20. magicschoolbus macrumors 65816

    magicschoolbus

    Joined:
    May 27, 2014
    #20
    Ahhh - Very true. I still see the S3 sticking around.. no way they sell a cheaper S4 next to a S5. When customers have to compare a new design to old, it's easier to upsell to the new device.
     
  21. Foxglove9 macrumors 68000

    Foxglove9

    Joined:
    Jan 14, 2006
    Location:
    New York City
    #21
    My mom just had her series 2 replaced this month and she got back a series 3 in return.
     
  22. Janschi macrumors member

    Joined:
    Jul 31, 2013
    #22
    Which Version of the Series 2 did she have
     
  23. niv007 macrumors newbie

    Joined:
    Apr 4, 2019
    #23
    Do they ever replace watches bought elsewhere? In the UK I got mine with EE (Telecom company) and I think I recall the paperwork saying that any tech issues should be taken up to Apple and not them, but not sure.

    Also, is this under AppleCare+ claims only? I've had mine since Dec'17 without AppleCare+ and no big issues so far but wondered what would happen if it goes bad in the next couple of weeks ;)
     
  24. predation macrumors 65816

    Joined:
    Apr 3, 2013
    #24
    seeing what they can do for my battery issues lol
     
  25. Janschi macrumors member

    Joined:
    Jul 31, 2013
    #25
    Yes they replace it but if its not within your first year of purchase or during your Apple Care Coverage time, you have to pay for the replacement.
     

Share This Page

67 May 20, 2019