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macrumors bot
Original poster
Apr 12, 2001
54,480
16,542


iPhone 13 and iPhone 13 Pro pre-orders started today, and while many customers have successfully placed their pre-orders, some have experienced issues when attempting to complete their purchase with an Apple Card or Apple Pay.

apple-card-1.jpg

Some customers have turned to Twitter to express their frustration with the pre-ordering process, sharing screenshots of errors that they received, such as "there was a problem with the card details you entered" or "something went wrong." Apple's system status page does not yet reflect any widespread issues with the Apple Card or Apple Pay, but it's clear that quite a few customers have been impacted by the issues this morning.

In the U.S. and the U.K., some affected customers are trying to place their pre-order through the iPhone Upgrade Program, but this is not always the case.

There isn't a clear-cut solution to the issues for now beyond switching to a different payment method, but for Apple Card holders, this could mean missing out on 3% Daily Cash. The pre-ordering issues have also resulted in some customers missing out on securing their preferred iPhone 13 configuration for launch day delivery on September 24, as delivery estimates have already started slipping into October for some models.

Update: Apple has since acknowledged the issues on its system status page, noting that "some Apple Card customers are not able to make iPhone Upgrade Program purchases." Apple said it will update the page when the issue is resolved.





Article Link: Some Customers Have Experienced Issues Pre-Ordering the iPhone 13 With an Apple Card [Updated]
 
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Quu

macrumors 68040
Apr 2, 2007
3,104
5,693
The most annoying part of this preordering was my pre-order-setup thing they did didn't work on the actual order and it disappeared from my account so I had to go through the whole checkout process manually at which point it complained a bunch of my details were wrong.. long story short I'll get my phone in a month haha
 

KoToNaS

macrumors member
Dec 17, 2016
62
37
guess I was one of the lucky ones ... worked for me fine at 8:02 EST ... but looking at online forums a ton of people had the issue ... wonder why its only happening for some.
Same. Worked just fine. Did pre approval yesterday for iUP with Apple Card
 

ravenfire

macrumors member
Sep 17, 2007
75
54
To Apple:

Why do I have to renter my payment info when the Apple Card is already in my wallet and set as default payment method on the app? I had to use another card after Apple Card auth failed for almost 20 minutes. Very frustrating experience this year!

Update 11:21am MST

Was able to finally access my Citizens One account and change my payment info over to the Apple Card.

09/23/2021: 2:35pm MST
Received notification that the charge for my iPhone 13 failed, yet somehow all my other charges went through.

Somewhat surprised this issue has yet to be resolved.
 
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DocMultimedia

macrumors 6502a
Sep 8, 2012
996
2,283
Charlottesville, VA
guess I was one of the lucky ones ... worked for me fine at 8:02 EST ... but looking at online forums a ton of people had the issue ... wonder why its only happening for some.
Yeah, I also had no problem at that time. Clearly the bank couldn't handle the load after the first few minutes. They better get better servers/programmers for next year.
 

gaximus

macrumors 68000
Oct 11, 2011
1,528
2,551
To Apple:

Why do I have to renter my payment info when the Apple Card is already in my wallet and set as default payment method on the app? I had to use another card after Apple Card auth failed for almost 20 minutes. Very frustrating experience this year!
Curious if you tried the "prepare for Preorder" option?
 

jpfour23

macrumors newbie
Aug 31, 2009
22
15
I had the problem too... except mine said "Apple Card declined..." I was like what?? Retried it two times and it finally went through.
 
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mozumder

macrumors 65816
Mar 9, 2009
1,071
3,406
My Apple Pay (not Apple Card) order initially said it didn't work, with no charge on my credit card, but I get a confirmation email. What does that mean? Should I retry it?
 

Alhagar

macrumors 6502
Apr 19, 2015
304
140
I could not check out with Apple pay using my Apple Card but I eventually could do regular checkout using the Apple Card
 
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pqoneil

macrumors newbie
Feb 6, 2014
2
11
This happened to me. Best part was this is the response from Apple support.

E46838F6-D51D-4AFD-9B57-9F748716BA95.jpeg


Finally got through to Apple Card/Goldman phone support and they said there was no record of a failed/declined transaction. They didn’t confirm but certainly sounded like this has been all they’ve been dealing with all morning.
 

Legion103

macrumors 6502
Sep 13, 2012
483
259
Had this happen to me as well, tried 4-5 times - didn’t want to lose my reserved spot so ended up using my other card and it worked
 
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