Some Customers Have Experienced Issues Pre-Ordering the iPhone 13 With an Apple Card [Updated]

[lenard]

I Bet Goldman Sachs is at the root of this. Seeing so many purchases at one time from people
purchasing iPhones they thought it was a security breach. Just saying.

 

[velocityg4]

That’s the frustrating part, I did the pre-pre order with the Apple card.

Obviously Apple needs to add a "Preliminary Prepare for Prepare for Preorder" option.

 

[EW800]

I guess I got lucky. No problem at all ordering through the app and paying with the Apple Card. Not sure if it made any difference, but I did do the pre-qualification process on Wednesday.

 

[crawfish963]

The most annoying part of this preordering was my pre-order-setup thing they did didn't work on the actual order and it disappeared from my account so I had to go through the whole checkout process manually at which point it complained a bunch of my details were wrong.. long story short I'll get my phone in a month haha

I thought I had this too until I clicked on the "For Me" tab and my pre-order was waiting there.

 

[Haiku_Oezu]

ngl that’s kind of embarrassing

 

[LiveM]

I’ve had problems with Apple Pay for a couple of weeks, saying the address in the system isn’t valid. Even re-entering it hasn’t work so seeing it come up again when ordering the iPhone was a worry. Luckily this time re-entering the address finally worked.

 

[Cableboy1515]

I also experienced this issue today. I was able to use another card, but I was sweating it to get my preorder in on time. I called Apple support and was transferred 5 times before the call disconnected. :-/

 

[Chinch07]

USBank Cash+ 5%
Discover (through Paypal) 5%

Serves the people using apple card, the only card that can get away with zero sign up bonus.

What a loser

 

[Apples Apples Everywhere]

Excellent post. Hopefully this post will get some attention and follow up.

I'm doing my best to give Apple my money and so far, no go.

At this point visibility and communication really help me feel better.

 

[Apples Apples Everywhere]

My plan right now is to try ordering with my Apple Card every hour.

I assume at some point it will just start working, but we'll see.

 

[macjoshua]

Happened to me the first time I tried, but then worked without any problems on the second attempt. I was able to complete my purchase within 5 minutes of the store being online.

 

[aesc80]

Sounds like there’s going to be some communications between Apple and Goldman Sachs about what the heck went wrong. Not the purchasing experience Apple wants to see moving forward in the future.

 

[hushw]

Happened to me this morning, I quickly pivoted (in the pitch blackness of my 5am bedroom nonetheless) to my debit card, still got the 24th delivery date with 1tb config. Glad I didn’t fumble with indecisiveness more than a few seconds, I’d be pretty bummed right about now.

 

[Rafterman]

I used Apple Card on the pre pre order, and it went through and charged me the tax back on Tuesday. I don't have a charge for the actual phone yet, but my available balance has dropped $1600.

 

[- rob -]

Had this issue. The error messages varied, from failed credit check due to fraud to bad card information. Retried many times, finally just used another card.

It is surprising that whatever load testing this system underwent this still happened.

I don't give much leeway to Apple on this. No, "well, goldman sachs..." or "citizens wouldn't do..." whatever the issue was, Apple should have handled it by doing their own mitigation.

This is possibly the world's most powerful company, handling orders for its most valuable product using its own financial product. Get it together.

 

[CoyoteGal]

Set up Upgrade Program preapproval a couple days ago. Got online and I get "there was a problem
With the card details you entered. Please try another card. ". Card in good standing. Sent a payment to my other credit card but that won't clear until tomorrow so who knows when I will get my phone. Tried a number of times. Contacted Goldman Sachs card support through wallet. They were overwhelmed and will call me when I am next in queue. That was almost three hours ago. Sigh.

 

[TechRemarker]

Ditto. Goldman Sachs (the one's who actually provide the Apple Card) are the worst. Wish Apple could just run and support the cards themselves somehow.

 

[ravenfire]

Apple card failed after multiple attempts. Was able to use another card and place my order around 6:20am MST.

Received order confirmation email from Apple at 6:27am MST

Received Citizens One Loan confirmation email at 8:45am MST, unable to change payment info as of 8:54am MST.

Very frustrating Apple!


Update 11:21am MST

Was able to finally access my Citizens One account and change my payment info over to the Apple Card.

 

[tarkeybear]

Same problem here, couldn't process my upgrade to 13ProMax to save my soul using the Apple Card. I was forced to enter the card # and verification code and no luck. Kept getting messages like "can't process your card" "something went wrong", or "Citizen's one bank denied your loan" (I have been doing upgrade with Citizens for years).

Finally scanned my Amex card with the camera and bada-bing, bada-boom, my pre-order finally got processed with a promised delivery starting Oct 6. 🙁

I next went to order a case, and when I tried to use ApplePay (attached to Apple Card) I get an error message that my ship-to address is wrong. The address was right but the street name was a "court" and not "Ct". There was an alternative address that used "Ct", I selected that and the order went through.
I think for me, the hang-up for the pre-order was an address that AppleCard did not like, so it wouldn't process the order and so the Apple store gave confusing, misleading error messages that did me no good (which of course delayed the purchase and the ship date).

Now I need to figure out how to edit out that problem "court" address out of my Apple Store/Apple Card profile...

 

[doelcm82]

I had a problem when I tried to complete my order on my iPad. I hadn’t set up my Apple Card on that device. When I switched to my iPhone to complete the order, it completed with no issues.

Did those who had problems try to do it on the MacBook? Were they using beta versions of software? I’m wondering what the common thread might be?

 

[embusa13]

Same issue here.. pre-order was in the system but kept getting denied with my Apple Card. Then I was told my application for a loan was denied (even though it was already pre-approved).. then I tried with my regular Visa card and it still failed. I gave up. I'll just keep using my iPhone 12.. I'm over it.

 

[Rogifan]

I still can’t order. Apple support says they’re trying to fix the Apple Card issues. They told me to try again in a half hour.

 

[jclardy]

Easy win for Apple here - disable Apple Card payments on iPhone pre-order day, those customers switch to another card and Apple doesn't have to pay the 3% cash back.

 

[rysmtihaz]

Same issue here. Finally worked on iPhone upgrade program when I switched the card. Tried to buy it outright using Apple Card and that failed too. Now I have 15 emails from Citizens One about the card being declined. Definitely an issue on Apples part.

 

[Randel.D]

Apple not accepting the Apple Card on a huge launch day...

Isn't it ironic... don't ya think?