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Some iPad Pros Unresponsive After Charging, Requiring Hard Restart

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A growing number of users on the Apple Support Communities, MacRumors discussion forums and social media have reported issues with the iPad Pro becoming unresponsive after being charged for a lengthy amount of time, forcing affected users to perform a hard restart to turn the device back on.

iPad-Pro-Charging.jpg

MacRumors forum member "BizzaroClark" claims that, on multiple occasions, his iPad Pro has "appeared frozen" and "will not wake" after being charged. After hard resetting the iPad Pro, he said the device has 100% battery life. Dozens of users have shared similar experiences over the past five days.
At least twice I have left my iPad Pro plugged in, once over night, and once during work. When I returned to my iPad it appeared frozen. Black screen, screen will not wake. I had to do a hard reset twice to get the thing to work again. After the hard reset the battery was 100%.
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Apple blog Mac Kung Fu pointed us towards Apple Support Communities and Reddit topics about the issue with nearly 5,000 views and 200 comments combined, indicating the problem is rather widespread. iPad Pro user "darkfire.shadows" shared his experience in the Apple Support Communities:
At night it was down to 40% so I charged it and went to bed. When I woke up it was "dead". It wouldn't wake up. I needed to perform a hard reset to get it to come to life. Worked on it for a couple of hours and had to run an errand. Plugged it back in as I was going to need a full charge later that day. Came back to it, same thing. Dead.
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MacRumors confirmed the issue has affected one of our iPad Pros since last Wednesday.

The issue has affected both 32GB and 128GB iPad Pros on iOS 9.1, including Wi-Fi and LTE models. It remains unclear if the problem is rooted in hardware or software, but some users speculate that restoring from an iCloud backup during setup may be contributing to the freezing issues.

Apple's support team has provided customers with mixed solutions, ranging from restoring the iPad to factory settings using iTunes to force restarting the device by holding down the Sleep/Wake and Home buttons simultaneously for at least ten seconds, until an Apple logo appears on the screen.

Last month, we reported that some iPhone 6s, iPhone 6s Plus and iPhone 6 users have experienced similar issues with their smartphones randomly powering off, even when left unattended and with sufficient battery power, indicating this could be a broader iOS 9 issue. Apple has not officially commented on the matter.

Article Link: Some iPad Pros Unresponsive After Charging, Requiring Hard Restart
 
Article Link
https://www.macrumors.com/2015/11/16/ipad-pro-freezing-charging-hard-reset/
It shall be called Charge ate mark my words. It shall also be plastered over the Internet. Why? For the hate of  ofcourse.

Still it's a crappies thing, let's hope it's just software related
 
Has Apple (in recent history) ever had a very significant issue with the products they shipped? I'm not talking about things like bendgate or the whole "which chip is in your iPhone 6s" kind of thing; I mean substantial.

Edit/addition: I'm not posing this as a rhetorical question. Genuinely want to know.
 
jswebsteve said:
Just one of the reasons why I will never be an early adopter of new Apple tech. I would be extremely annoyed to spend that sort of money and experience issues with something as basic as charging.
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Yeah, much better to buy a Windows box and be so inundated with issues that you don't even know where to start complaining... :p

I've probably only charged my iPad Pro twice since I got it but no issues for me so far. However, I did a clean setup rather than using iCloud backup in case that is the root cause of the issue.
 
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jswebsteve said:
Just one of the reasons why I will never be an early adopter of new Apple tech. I would be extremely annoyed to spend that sort of money and experience issues with something as basic as charging.
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Kinda comes with the territory. Reasonably there's no way you can do testing to the kind of scale that they ship products with. That's why loads of unorthodox bugs/problems crop up later down the line once millions of people get their hands on them.

Annoying, of course, but certainly not something Apple can't fix. And we're only talking about a hard reset here to fix the problem, it's not like it's shot the Logic Board or anything.
 
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Happened to me, took it to the Geniuses. They didn't have a clue, going back today.

Today they recommended a firmware reload and a clean install as new device. If that doesn't work, replace iPad.
 
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This is an IOS 9 issue since the iPhones have been having freeze and restarting issues as well.
 
I've actually had it happen to my old 1st Gen iPad Air. It was just a month or so ago... scared the bejeezus out of me (thought it was dead!).
 
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craig1410 said:
Yeah, much better to buy a Windows box and be so inundated with issues that you don't even know where to start complaining... :p

I've probably only charged my iPad Pro twice since I got it but no issues for me so far. However, I did a clean setup rather than using iCloud backup in case that is the root cause of the issue.
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Don't even use Windoze! I'm still on iPhone 5S and a late 2013 MBP.
 
This happened to me twice, I restored the iPad with iTunes and then restored de iCloud back up, now it doesn't happen any more but today I woke up and it had restarted during the night (it asked to enter the password after reset). Hope is an software issue
 
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