iPad Pro Freeze when fully charged

BizarroClark

macrumors newbie
Jul 29, 2014
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2
0
At least twice I have left my iPad pro plugged in, once over night, and once during work. When I returned to my iPad it appeared frozen. Black screen, screen will not wake. I had to do a hard reset twice to get the thing to work again. After the hard reset the battery was 100%.

Has anyone else seen this?
 
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JT2002TJ

macrumors 65816
Nov 7, 2013
1,006
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It happens to me everytime I let it fully charge. I have to do Power + Home botton for 8 second to get it back on. I called applecare and they are doing an express replacement... I have AppleCare+ on it.
 
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viperdriver1

macrumors newbie
Apr 20, 2015
18
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I was presuming it was software until there weren't many reports, so I was thinking a few had defective hardware. But now that you others have jumped in, it's sounding like something that software could fix.
Same problem here. I have to do a hard reset every time it is left to fully charge. I am trying a full reset and see if that does anything...
 

yegon

macrumors 68030
Oct 20, 2007
2,704
799
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Yep, happened this morning to me. Only got it yesterday, did wonder if it was completely dead.

Was in do not disturb btw.
 

Daku93

macrumors regular
Oct 29, 2010
221
229
0
Same here. Installed iOS 9.2 Public beta now and will see if it again is frozen tomorrow morning.
 

mkitchen

macrumors member
Jul 7, 2008
93
36
0
Same here. Happened twice. I freaked out and thought it wasn't charging. I didn't realize you hard to hold down the power and home button for so long.

Nothing gets erased for me, so I hope it is just software based. Not worth taking it in yet with limited supply available.
 

viperdriver1

macrumors newbie
Apr 20, 2015
18
2
0
I did a full software restore last night and I am charging now. Should know something in a half hour or so. 128gb wifi Gold Pro.
 

Marshall73

macrumors 68000
Apr 20, 2015
1,552
1,301
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Had this too, seems to be the same iOS bug that has been randomly occurring on my iPhone and iPad Air 2 although far less frequently. A reset fixes it so it's not a major issue.
 

AJsAWiz

macrumors 68040
Jun 28, 2007
3,249
340
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Ohio
It happens to me everytime I let it fully charge. I have to do Power + Home botton for 8 second to get it back on. I called applecare and they are doing an express replacement... I have AppleCare+ on it.
Don't understand why others, with this problem, aren't doing what you did to resolve the problem rather than look for a solution here on the forum. That's one of the first things I do, after trying to troubleshoot on my own, to resolve issues with any of my Apple devices.
Perhaps others will see your post and call AppleCare as well. I'm sure you've helped out many by sharing. One more great thing about being here, is some of the fantastic posters, like you :)
 

appleforme

macrumors member
Dec 23, 2009
52
40
0
White Mountains of Arizona
Same thing has happened to me every morning since I got the iPad Pro. I scheduled a Genius Bar appointment for next Friday. I'm hoping that they will have replacement units in stock by then, although it sounds like many units are doing this and a replacement could have the same issue. Maybe it's something that could be fixed with a software patch?
 

Marshall73

macrumors 68000
Apr 20, 2015
1,552
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Same thing has happened to me every morning since I got the iPad Pro. I scheduled a Genius Bar appointment for next Friday. I'm hoping that they will have replacement units in stock by then, although it sounds like many units are doing this and a replacement could have the same issue. Maybe it's something that could be fixed with a software patch?
It's an iOS bug, it effects all iOS devices on 9.1 although it has been around for quite sometime on previous releases of iOS. changing hardware won't fix it. It seems to happen mostly when charging although I have seen it on an iPad Air 2 which hadn't been used for a couple of days. as it is not easy to reproduce Apple will probably take a while to fix it, especially if it is the result of different bugs.
 

earthdog

macrumors regular
Sep 25, 2014
150
37
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Happened for the 3rd day in a row. Gonna load 9.2 this am and test to see if it's resolved.
 

Mystro

macrumors 6502
Apr 16, 2011
328
314
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No issues for me but I always do a full factory reset after a new iPad updates. I did this from ios 9.0 to 9.1 when setting up my Pro from new. It's easy insurance to perform with a new iPad.