Some iPad Pros Unresponsive After Charging, Requiring Hard Restart

[Jax44]

Unfortunately Apple quality has been piss poor in the last few years. There were issues when Steve Jobs was in charge but since he's gone they have really multiplied.

No matter what people say, nobody will care about your company as much as yourself. Steve co founded Apple from the ground up, which was why he was so obsessive over everything they did.

These days its a mixed bag whether you get a good product or not from Apple. I exchange every Apple product i buy between 5-10 times before I get one I am happy with.

Luckily for now Appls has excellent customer service when something does go wrong. Even so it is slowly shifting with little changes being made which are less focused on customer satisfaction. Last year when I had issues with my iPhone 6 Plus I was able to keep hold of the iPhone while they sent a replacement and i was allowed to have both in hand for comparison purposes. Now they have scrapped this option completely and they won't even send you a replacement until they have received the old handset.

Bull

 

[Taj Armstrong]

Has Apple (in recent history) ever had a very significant issue with the products they shipped? I'm not talking about things like bendgate or the whole "which chip is in your iPhone 6s" kind of thing; I mean substantial.

Edit/addition: I'm not posing this as a rhetorical question. Genuinely want to know.

One that comes to mind: The battery of Apple's PowerBook 5300 from 1995 would occasionally burst into flames... not to mention the plastic case of the laptop was also susceptible to cracking. Not a very good laptop.

It didn't affect many of the laptops but it was a pretty serious issue. I can't think of any major issues that affected all or most of a product from Apple of the top of my head.

 

[Arndroid]

I always love the "restoring from an iCloud backup" rumors people always come up with for any issue.

Yes many many (literally decades) years ago clean installs were indeed a real tool in troubleshooting but it amazes me how often people talk about it still send believe in it like some mythical big foot.

 

[Gsoz]

For an iPad Air? Bought it over a year ago.

It is software related, hang in there

 

[nick42983]

Has Apple (in recent history) ever had a very significant issue with the products they shipped? I'm not talking about things like bendgate or the whole "which chip is in your iPhone 6s" kind of thing; I mean substantial.

Edit/addition: I'm not posing this as a rhetorical question. Genuinely want to know.

The only thing I can recall is "AntennaGate" with the iPhone 4. The media outcry led to the extraordinary step of Steve Jobs giving a special presentation on the issue, basically dismissing the criticism, nonetheless Apple gave customers free bumpers for their phones. I think there was legitimacy to this issue, though it got blown up out of proportion. It doesn't compare to the willful destruction of iPhones these days then calling it a defect.

http://www.cultofmac.com/224579/antennagate-is-finally-over-good-riddance/

 

[mimeArtist]

Yep, happened on two iPad Pro's for me

 

[mimeArtist]

Mine did it, but should also point out that my battery life was initially awful... I had reason to restore it on iTunes, and both the locking has stopped, but also the battery is lasting a lot longer?!?

 

[anticipate]

Mine did it, but should also point out that my battery life was initially awful... I had reason to restore it on iTunes, and both the locking has stopped, but also the battery is lasting a lot longer?!?

My battery life isn't great either and I too see the iPad go dead when it charges to 95-100%. Noticeably when I restart with the hard reset I get promoted to enter in my iCloud info in a pop up box.

I did not restore from an iCloud backup when I first got it. I used an iTunes backup from an iOS 9,1 iPad Air 2.

Looks like iOS 9.2 makes this go away so hopefully they will fix this soon. It's annoying. At least it charges up before it dies...

 

[G4er?]

This isn't a design flaw.
It is the ultimate Apple product.
Not only can you not open it or upgrade it you can't even charge it.

The perfect sealed Apple product.

 

[the-msa]

This isn't a design flaw.
It is the ultimate Apple product.
Not only can you not open it or upgrade it you can't even charge it.

The perfect sealed Apple product.

its magnificent.

after the charge that we incorporated into the device upon delivery is used up, you have the privilege to buy the ipad pro again and experience the perfection all over again. and again and again.

 

[iPadCary]

Welcome to Tim Cook's Apple.
It Just Works is a thing of the past.

Sing it from the rooftops ....
I've been an Apple guy since I first saw the Ben Franklin ad in OMNI.
But these people here who go back as far as iPod with Apple think I don't know what I'm talking about.
Will it take something absolutely catastrophic to make them finally, and much too late, see the light?!?
Steve's NUMBER ONE concern was, quote, "tarnishing the Apple brand".
Is this not a complete & utterly accurate description of what Tim Cook's in the midst of doing?!?

One of my few rants about Apple, sorry.

You're sorry?!? Whaddaya mean you're sorry?!?
Has this what it's come to: one dare not question or criticize the Glorious Leader?
"Something went wrong: must be my imagination ...."

Say how superior [insert Apple product here] is & you're a fanboy jackass.
Say how much you hate [insert Apple product here] & you're a know-nothing dummy.

 

[mkimid]

I have got the similar problem,
my ipad has been new install not restored from backup,
in the morning, my ipad is not response on power button or reset button or home button.
just black screen,
I thought it has been discharged completely with unknown reason.
I remove the power cable and connect again,
and, I see a apple logo immediately,
the battery level is 99%.. -.-a
WTF ..

 

[tbrinkma]

Like the iPad 3rd Gen which overheated and lived for 7 months

For values of 'overheated' that include 'got slightly warmer than skin temperature under heavy load', but don't actually include 'got too hot for the hardware', or even 'got hot to the touch'.

 

[JackANSI]

Steve Jobs was right all along. He believed a company should focus on a few products and do them very well.

However, he wanted to expand his vision into watches, cars, and the home. He put forth plans to build a bigger, better campus. He knew he would need more people. More great people.

It all makes sense. Apple doesn't have the staff to expand his vision. You can't have a team of 130 software engineers create OSX, iOS, tvOS, watchOS, music, CarPlay, HomeKit, research kit, iWork apps, pro apps, etc.

Since Lion we have greatly seen how hindered Apple is with frequent software releases filled with bugs and such. Apple needs more developers. More testers.

Apple can't continue down this track much longer without hurting its reputation.

I hope once the campus is complete and they triple their staff we will once again see great things....stable.

I highly recommend you read "The Mythical Man-Month".

I would argue that Apple devs have just become complacent, overworked/tired, and/or have no real leadership. Adding more won't help the ones with problems #2 and #3 and probably will contribute to problem #1.

 

[Tiger8]

For values of 'overheated' that include 'got slightly warmer than skin temperature under heavy load', but don't actually include 'got too hot for the hardware', or even 'got hot to the touch'.

Still overheated, still a rushed product, and still my biggest regret of Apple purchases. I am glad I managed to sell it last year for decent money and upgraded to iPad Air

 

[iMacC2D]

Removed.

 

[arpixron]

i received my iPadPro and used for several hours.
i charge it overnite.
i looked at it this morning, and it was DEAD.
i searched and found this post.
i did a hard restart ( took several seconds of holding 2 buttons to not think i was cray)
welcome apple logo...welcome to 100%.
#pleasefixthisapple

 

[bennyprofane]

it's more than just a bigger iPad. That's like saying the iPad was just a bigger iPhone. But if it helps you to think of it as an 8th gen device, go for it.

In which way is it more? Because it's bigger and has different tech specs and a pen? If so, then is the iPhone 6(s)+ also a first/second generation device?

 

[sracer]

In which way is it more? Because it's bigger and has different tech specs and a pen? If so, then is the iPhone 6(s)+ also a first/second generation device?

Larger screen, new screen technology to support an active stylus, magnetic keyboard connector, 4 speaker system.

The iPad Mini was a 1st gen device when it initially debuted. I'm not sure why this is so difficult to understand.

 

[bennyprofane]

Larger screen, new screen technology to support an active stylus, magnetic keyboard connector, 4 speaker system.

The iPad Mini was a 1st gen device when it initially debuted. I'm not sure why this is so difficult to understand.

So, 3D Touch makes the iPhone 6s a first generation device? Is magnetic keyboard connector a bigger change than from home button to touch id? The speakers also changed in the iPhone over time, the lightning connector was introduced, every generation has new features...

 

[michael_aos]

It's happened to me 2-3 times since Monday.

 

[The Game 161]

Not what you expect when you pay over £800 for a device

Hope Apple sorts this

 

[DavesIknow]

who cares...its has happened to me twice...i do a hard reset and it take 15 seconds off my life...the device is well worth it...i have had no other issues at all

anyone who expects everything to work perfectly every second of every day...i guess none of you own cars, or laptops or pcs or have dealt with banks...if a 15 second reset puts you off this much...oh well

 

[nia820]

With Apple, you always wait until the 2nd generation to buy a product. Apple's 1st gen products are more like prototypes and the people who buy it are testers.

 

[unplugme71]

I highly recommend you read "The Mythical Man-Month".

I would argue that Apple devs have just become complacent, overworked/tired, and/or have no real leadership. Adding more won't help the ones with problems #2 and #3 and probably will contribute to problem #1.

Overworked/tired is usually due to lack of staffing which is my reasoning. Leadership can be part of a staffing issue too. I've seen way too many employees in my career that simply had no manager and were hung under a higher manager that maybe saw them once a year for review cycle.