Some iPhone XS and XS Max Units Won't Start Charging While Screen is Turned Off [Fix Coming in iOS 12.1]

[Ries]

How Apple changed after Steve.

https://www.siliconvalley.com/2018/...fter-steve-jobs-death-former-engineer-claims/

“Many talented employees who’ve given part of their life for Apple were now regularly being disciplined and terminated for reporting issues they were expected to (report) during Mr. Jobs tenure,”

 

[cmdcarini]

Could be that new custom power management chip that's causing the issue. Hopefully it's just the firmware.

 

[Flight Plan]

...I will just be double checking to make sure my phone is in fact charging every night.

I do the same thing even with my old 6 Plus (there have been a few times where it didn't recharge while plugged in, but very rare), and I'll keep doing it even after I convert all my charging stations over to the new ones.

 

[yes3sir]

OMG the new X phone has Y problem! Guys it's totally Ygate. Let's spread the word so Z company stops ripping off customers, also subscribe. Bleh bleh bleh outrage outrage outrage fanboy sheep fanboy. Oh it's fixed.

OMG GUYS NEW PROBLEM, multiply by infinity

Please SHARE this so that we can get Apple's attention! Definitely not because I want more subbies!

 

[Scottsoapbox]

This is just a ploy by Apple to sell more wireless charging pads!

 

[technole]

This is just another "small number" of people might have the bug kind of thing. Seems like there could be some iOS condition that doesn't "grab" the USB connection when it's in the screen suspend state. Probably a power check fails for some reason with some condition, seems pretty easy to fix.

I've had it with using the Apple cable out of the box.

Last two iPhones it just stays in the box, there are way better cables available. Plus I've been wireless charging exclusively, except for CarPlay.

 

[Tapiture]

The fact that this phone didn’t come with a USB type C charger (even if it was just on the outlet-end with lightning connecting to the phone,) is disgraceful. I have a $2,500 MacBook Pro and you’re telling me in order to connect that with my 2018 $1,000 iPhone X I have to buy a separate $20 cord? Come on... be reasonable...

 

[tito2020]

do not defend any company they make billions while we are experiments

 

[Bryan MacGuy]

My question is what kind of monster doesn’t pick up his/her phone for an hour or more (so that USB Restricted Mode kicks in) and then plugs it in without logging in for even a quick check of each social media account.

 

[yes3sir]

The fact that this phone didn’t come with a USB type C charger (even if it was just on the outlet-end with lightning connecting to the phone,) is disgraceful. I have a $2,500 MacBook Pro and you’re telling me in order to connect that with my 2018 $1,000 iPhone X I have to buy a separate $20 cord? Come on... be reasonable...

People also didn't get to use their CDs with the MacBooks and we all know how that turned out. That's how technology evolves.

 

[itsmilo]

Oh i have this happening on Mine. I am currently on vacation in the US and I blamed the crappy loose sockets there

 

[djcerla]

Unboxing Therapy presents Un-Serious Problem.

 

[omihek]

Wait, it's still supposed to charge like normal even with this new security feature? Cuz I have to unlock my iPhone 7 Plus every time I plug it into my computer before it starts charging (obviously only if it's been over an hour since my iPhone was locked).

 

[boss1]

I like Unbox Therapy. He may be an i hater but he's drawing attention to problems
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Unboxing Therapy presents Un-Serious Problem.

seriously? If I plug in my phone it doesn't charge ... it's a problem.

 

[tambovskya]

My iPhone X locks up and requires me to enter my passcode constantly and I don't understand why. "Enter Passcode to Unlock Device"

 

[Chloros]

Be lucky you don't have an Android phone. You'd have to visit XDA to find out a fix. Apple will probably patch this next week.

This issue has nothing to do with Android genius.

 

[djcerla]

I like Unbox Therapy. He may be an i hater but he's drawing attention to problems
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seriously? If I plug in my phone it doesn't charge ... it's a problem.

We have seen tons of “problems” like this in the past 10 years. First software update, they get sorted. We all know that.

 

[Braderunner]

Can MacRumors please quit giving this crybaby at unbox therapy the attention he craves?

 

[acblue94]

A number of iPhone XS and iPhone XS Max owners in the Apple Support Communities and MacRumors Forums report that the devices fail to start charging when a Lightning cable is plugged in while the screen is turned off.

As with many crowdsourced issues, experiences vary. In most cases, the iPhone XS or iPhone XS Max begins charging once the user wakes the device by tapping or raising the screen. However, some users report having to both wake the iPhone and disconnect and reconnect the Lightning cable to get a charge.

In rarer cases, the iPhone stops responding entirely at some point after a Lightning cable is plugged in while the screen is turned off.

Lewis Hilsenteger demonstrated the issue on his popular YouTube channel Unbox Therapy today by plugging a Lightning cable into one iPhone X, four iPhone XS, and four iPhone XS Max units. While the iPhone X began to charge, it appears two of the iPhone XS units and three of the iPhone XS Max units did not.

Unbox Therapy's video uses the hashtag #ChargeGate​

Affected customers have documented the issue in at least a dozen discussion threads across the web, including the Apple Support Communities, MacRumors Forums, Reddit, Twitter, YouTube, and other forums and platforms. It's unclear how widespread the issue is at this time, but not everyone is affected.

Some users have speculated the issue could be related to USB Restricted Mode, introduced in iOS 11.4.1, which prevents an iPhone, iPad, or iPod touch from communicating with USB accessories via the Lightning connector if one hour or longer has passed since the device was last unlocked.

However, while USB Restricted Mode is enabled by default in iOS 12, Hilsenteger and others say disabling the feature does not help. Apple also has a support document that ensures "your iPhone, iPad, or iPod touch charges as usual when it's connected to a USB power adapter" with the feature toggled on.

In the YouTube comments on the Unbox Therapy video, some users claim to be experiencing the same issue on older iPhones and iPads, so there is a decent chance this is a software issue that could be addressed in a future iOS 12 update. In the meantime, there does not appear to be a workaround.

If you are affected by this issue, we recommend contacting Apple Support. Apple frequently passes on device information and diagnostics to its engineering teams to address potential bugs like these, so all feedback helps.

Apple did not respond to multiple requests for comment, but we'll update this article if we receive any information.

Article Link: Some iPhone XS and iPhone XS Max Devices Won't Start to Charge While Screen is Turned Off

I have video where I place my iPhone XS in the charger dead center and it charges. After 20-30 minutes it stops charging and after looking, the phone actually moved. It didn’t slide nor did I get notification that vibrates the phone. The phone actually moves by itself. I have video of this. Never had a major issue with my iPhone X. Keep in mind this charger is on a perfect leveled nightstand. It’s the Morphie charger.

 

[noraa]

Definitely not a universal issue as I haven't run into it on my XS. Hopefully just a simple software fix though.

 

[Tapiture]

People also didn't get to use their CDs with the MacBooks and we all know how that turned out. That's how technology evolves.

Sorry but that’s a pretty shaky argument. CDs and MacBooks are totally different from the same exact company’s latest and greatest technology being incompatible. Come on.

 

[dojoman]

That dude is annoying as eff.

 

[PJM83]

I have this issue on my Max, wont start charging from idle have to turn on screen and unplug and plug in again for charging to start. I'm using the cable and charger that came in the box.

 

[loybond]

Not a relatable situation.

Neither lightning nor usb-c is outdated like CDs were. Apple should be including a lightning to usb-c cable, but they're not.

The cadet's theory is sound.

People also didn't get to use their CDs with the MacBooks and we all know how that turned out. That's how technology evolves.

 

[Mac-lover3]

That dude is annoying as eff.

Sure but he's right about this.
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Unbox Therapy's cringy thumbnails are eye cancer. Dude's so desperate to repeat the views for bendgate.

While true, he's right about this one.